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Resolved! Sportsnet App Saying Not Subscribed Suddenly

I recently moved my legacy Premier TV package to the Ignite package and everything was going well until my Sportsnet App stopped working. Every time I log in, it says that I am not subscribed to view any of the content. The Sportsnet channels work fi...

PeNiBru by I've been here awhile
  • 157 Views
  • 2 replies
  • 0 likes

Ignite STB WiFi Loses Channel Stream

The Xi6-A stb is connected via wifi and has an excellent signal strength. When viewing a channel, the screen will turn black after a couple of hours. There is still.a signal to the tv. The menu still works, and I can access options. Turning the stb/t...

Resolved! Ignite TV Channels - Error code is XRE 03137

All channels are in a state of ‘channel loading’. Have been experiencing this for the past few hours.Error code is XRE 03137       ***Edited Labels***

Dek1 by I've been here awhile
  • 14348 Views
  • 21 replies
  • 2 likes

Picture & Sound Are Out of Sync

My ignite tv box in my room is lagging, meaning the lips r moving on shows but the voice comes after. This is only happening on my tv so im pretty sure its a ignite box problem. Yes yes ive restarted modem, restarted box, refreshed box, blah blah but...

Nwhelan77 by I've been here awhile
  • 1115 Views
  • 5 replies
  • 0 likes

BritBox Log in Problems

My Wife got hooked on BBC First programming and decided she needs BritBox. OK, no problem. Oh wait...problem I am trying to sign in and can enter my email address but I cannot seem to m ove down to the password box. No matter what button I push, the ...

schmidtp by I plan to stick around
  • 158 Views
  • 1 replies
  • 0 likes

Using Alexa with Ignite TV

I would like to use my Ignite TV with Alexa from Amazon. I do not see a skill in Alexa that would permit this. How do I link my Ignite TV with Alexa so that I can use the Alexa app as an Ignite Remote to control the On/Off function of my Samsung UN55...

bobp3008 by I've been here awhile
  • 3967 Views
  • 8 replies
  • 0 likes

Resolved! New Voice Command Remote

Looking to possibly replace my remote as it's beginning to have some significant wear & tear.  Back button is cracked and direction pad is starting to wear through.  Just wondering how much a remote like that costs to replace.   Thanks.     ***Edited...

Jagg76 by I've been here awhile
  • 177 Views
  • 1 replies
  • 0 likes

Channel Lineup

Is there a way to get a printable channel lineup for popular channels for London         ***Edited Labels***

Colleen76 by I've been here awhile
  • 140 Views
  • 1 replies
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Resolved! How to access Ignite TV on computer while using VPN?

I am using a VPN for privacy reasons, not to bypass any geofencing.    Is there any way to bypass the This Video Cannot Be Played error while staying connected? I am using NordVPN. As soon as I disconnect Nord, the video resumes.       ***Added Label...

CJ35 by I've been around
  • 231 Views
  • 1 replies
  • 0 likes

Ignite TV and internet cutting out

Hi all,I usually don’t post on forums but I’m really frustrated. About 3 weeks ago, my Ignite TV and internet kept on cutting out as frequently as every 30 seconds. TV sound and/or picture would cut out and my internet would time out.I have had 5 tec...

Simon123 by I've been around
  • 4310 Views
  • 5 replies
  • 0 likes

Skip feature

The skip feature using page up and down is only available in 30 second and five minute intervals. With the previous digital TV remote the skip feature was three minute intervals a much better interval time to skip commercials. can Rogers provide an a...

s-g by I've been here awhile
  • 996 Views
  • 8 replies
  • 0 likes

Intermittent Blue Screen for Ignite TV

Occasionally when turning on the TV box, I get a blue/green box on the center of my TV screen. I've tried changing HDMI cables and going from wired or wireless but that doesn't seem to help.   When the box works, the TV quality is fine and there does...

thermosca by I've been here awhile
  • 6149 Views
  • 12 replies
  • 1 likes

Flex channel exchange issue

I have the Flex package, but have been encountering issues with the website on trying to change channels, with a pop-up saying that there is an issue on the Rogers end. Has anyone else had the same issues?    **Labels Added**

geddo by I plan to stick around
  • 272 Views
  • 3 replies
  • 1 likes

Resolved! Ignite TV

Just upgraded to Ignite tv and new modem(500Mbps) I find that 40% of the time the tv starts up quickly able to watch within a few seconds but the rest of the time between pushing the power button on the remote and being able to see a a station can ta...

beary1 by I've been here awhile
  • 360 Views
  • 3 replies
  • 0 likes

Resolved! How to choose a TV that works with Ignite?

I am just going to install Rogers ignate next week replacing an old cable system that works fine for the last 20 years. I read the forum and noticed that Ignate has problems with some type of TV like: Samsung, amazon Fire, and several others. I am in...

ALDO2 by I've been around
  • 4973 Views
  • 8 replies
  • 0 likes

Resolved! Crave Login via Ignite

Hello! I already have a Crave subscription but do not see where I can login to my account to access it via my Ignite TV box. I have the option to subscribe via Rogers but I already have the sub. Any insight is most appreciated. Thanks!   **Labels Add...

Resolved! Latency in controlling playback

We just got the Ignite system and so far I wish we could go back to Gateway. Recently while playing back a recording I tried to fast forward. There was no response, I pressed it again and no response, finally after 10 seconds the system responded and...

Ftremblay1 by I've been here awhile
  • 261 Views
  • 4 replies
  • 0 likes