05-05-2022
09:52 PM
- last edited on
05-05-2022
10:01 PM
by
RogersZia
All channels are in a state of ‘channel loading’. Have been experiencing this for the past few hours.
Error code is XRE 03137
***Edited Labels***
Solved! Solved! Go to Solution.
05-06-2022 09:33 PM
Hello, @Dek1.
Thank you for posting your concern, and welcome to our Community.
I'm not seeing others reporting a similar issue; are your channels back since you have posted here? A quick restart of your Ignite TV box and Ignite modem may help.
Please send us a private message at @CommunityHelps if the problem persists. You can find details about our private messaging in this blog.
Cheers,
RogersMoin
05-06-2022 09:33 PM
Hello, @Dek1.
Thank you for posting your concern, and welcome to our Community.
I'm not seeing others reporting a similar issue; are your channels back since you have posted here? A quick restart of your Ignite TV box and Ignite modem may help.
Please send us a private message at @CommunityHelps if the problem persists. You can find details about our private messaging in this blog.
Cheers,
RogersMoin
05-09-2022 11:15 PM
05-10-2022 11:53 PM
Greetings @Mrekis,
Welcome to the Rogers Community Forums!
Thank you for bringing this to our attention. We can take a closer look and try refreshing the signals from our end. Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.
We look forward to hearing from you.
Cheers,
RogersRahul
06-08-2022
07:38 PM
- last edited on
06-08-2022
07:43 PM
by
RogersZia
We’ve tried rebooting 2 times. It did not help. Is everyone having issues?
06-08-2022 07:47 PM
Yes, same problem. Can't get through their help line either.
06-16-2022 01:20 PM
I got the same error on the same day (about a week ago), but I was unable to reply until today due to forum sign in issues. Here are my comments.
1. The issue only affected one of my boxes. The other was fine.
2. Rebooting didn't help.
3. Since I rarely watch live TV, I was able to watch some programming that I had recorded.
4. Later in the evening I was able to tune to a channel, but the channel tuning and channel changing was very slow taking 10-15 seconds.
5. The next day things were back to normal.
6. Searching the web for this error code was not very helpful, but it seems the code indicates some sort of temporary network issue.
07-05-2022 06:25 PM
07-06-2022 08:07 PM - edited 07-06-2022 08:09 PM
Hello @passthebucks,
I can see how receiving such an error message can be concerning. We'd be happy to assist you.
When did this first start happening, was it working well before this began? Were any changes made to the TV settings recently? Do you notice issues mostly during a specific time of day or is it random?
We look forward to hearing from you.
Cheers,
RogersRahul
07-09-2022
11:32 AM
- last edited on
07-09-2022
11:43 AM
by
RogersTony
Hi: So I got the same problem with an error code #XRE-03137 so now what.
07-09-2022 11:35 AM
Hi have yopu heard anything about that error number.thx
07-09-2022 06:37 PM
07-09-2022 07:54 PM
07-11-2022 07:35 PM
I have the same issue (no cable channels - always loading - XRE-03137 . Netflix works okay. This started Monday July 11. I tried calling for technical support, after the long interactive voice exchange to get to technical support for TV, the system tells me to call back when they are less busy. I'm seeing lots of posts that many others are having the same issue in Toronto and London Ont. I am in Richmond Hill
07-11-2022 08:10 PM
07-11-2022 08:40 PM