Rogers Ignite TV - TV Keeps Disconnecting

[Niyiodt]

TV keep disconnecting multiple times per day for over 4 months now, even with ethernet cable connection. Spoke with someone from Rogers and no one got back to me.

Its disappointing paying for a service you cant enjoy for a minute.

Can someone advise what to do next.

***Edited Labels***

[-G-]

@Niyiodt Can you tell us more about your setup?  Are you running a standard, Rogers-supported configuration or are you trying to run Ignite TV on your own network gear with your Ignite Gateway in Bridge Mode?

[Niyiodt]

The entire setup is Rogers systems - router, gateways and nothing external