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This Video Cannot Be Played (ErrorTVAPP-00281)

shanesingh23
I've been here awhile

Was previously able to connect to ignite TV via my laptop. Have tried clearing cookies/cache, new browsers, etc and no luck. Now whenever I do, I get the above error message. 

 

Have contacted Rogers MULTIPLE times and each agent tells me that they either don't have a solution or that nothing is wrong. 

 

Any help would be useful since Rogers can't actually help with anything. 

 

 

 

***Edited Labels***

2 REPLIES 2

Re: This Video Cannot Be Played (ErrorTVAPP-00281)

57
Resident Expert
Resident Expert

@shanesingh23 : Have you tried Incognito mode in Chrome or Private mode in Firefox or Edge?  Not sure whether you've seen the following things to check list link, but there are lots of other possible problems like adblockers, other extensions, VPNs, etc.

 

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/Tips-for-Rogers-Websites-amp-Apps/m-p/491...

 

If that doesn't work, you can PM the mods on this forum by clicking on @CommunityHelps while logged in.

Re: This Video Cannot Be Played (ErrorTVAPP-00281)

shanesingh23
I've been here awhile

Tried all of that. Unfortunately no dice. 

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