Rogers Hitron CODA-4582 Hardware

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I'm Here A Lot
Posts: 5

Re: Rogers Hitron CODA-4582 Hardware

I did go back to the store with the modem and confirmed with CSR its been swapped in their system correctly. The 5 the Tech support guys a spoke with over last 24 hours tell it's an issue on the back end and they are "working on it". They advise not to swap the modem at this point as it may confuse the system even more by introducing another serial/ model number into the mix.
Resident Expert
Resident Expert
Posts: 5,808

Re: Rogers Hitron CODA-4582 Hardware

Ok, sorry to hear that.  Strange that the simple steps of adding the new modem to the account and provisioning the modem works for others.  



I'm Here A Lot
Posts: 5

Re: Rogers Hitron CODA-4582 Hardware

Funny thing is. I'm in the store now, and gigabyte is now coded ONLY for the new modem. They can't downgrade me to the old modem. So I'm stuck with horrible speeds until it's fixed. As per I'm told in store and with their phone support.
Resident Expert
Resident Expert
Posts: 5,808

Re: Rogers Hitron CODA-4582 Hardware

@zachg, so according the store computer, that modem is only available if you are already running gigabit, or stepping to up Gigabit?  That doesn't agree with @RogersDave's earlier statement that the modem was essentially available for lesser speeds as long as it was an unlimited service.  Something isn't right somewhere along the line...



Resident Expert
Resident Expert
Posts: 921

Re: Rogers Hitron CODA-4582 Hardware


Datalink wrote:

@zachg, so according the store computer, that modem is only available if you are already running gigabit, or stepping to up Gigabit?  That doesn't agree with @RogersDave's earlier statement that the modem was essentially available for lesser speeds as long as it was an unlimited service.  Something isn't right somewhere along the line...


I read it the other way around, i.e. the 4582 is the ONLY allowed modem for gigabit now, and so @zachg cannot get a 3552 back... 



I'm Here A Lot
Posts: 5

Re: Rogers Hitron CODA-4582 Hardware

They said that gigabyte SOC code would not allow the old gigabyte modem. They sorted it out because they found that under the 'non-promotional services' tab the old code was there. I truly hope that Rogers stops giving these out until they find the issue and fix it.
I Plan to Stick Around
Posts: 28

Re: Rogers Hitron CODA-4582 Hardware

Just went in and switched mine today. Got 4582 running in bridged mode with RT AC 68U
I'm a Regular
Posts: 295

Re: Rogers Hitron CODA-4582 Hardware

Been running the 4582 in bridge mode (connected to an RT-AC68U) for a few days now and I'm very happy. I'm on the 100/10 profile. Pings have been consistently under 10ms. Download speed tests are consistently around 200Mbps and uploads remain unchanged from when I had the cgn3acsmr (at 11Mbps).
I'm a Reliable Contributor
Posts: 332

Re: Rogers Hitron CODA-4582 Hardware

I still don't see how we can disable the QOS.  Anyone notice that when doing a speedtest, it seems to pause for a bit and then throttle down?  I suspect QOS is kicking in and doing some throttling.  Hopefully the new firmware can turn this off and then it should give us the max speed without filtering.

I'm a Regular
Posts: 852

Re: Rogers Hitron CODA-4582 Hardware

Yes I notice that on the cgn3acmr
What's New
UFC 231: Holloway vs. Ortega Live
LIVE: Saturday December 8, 2018 10PM ET
Countdown: 9:30 PM ET
Channels: 348 (HD) | 350 (SD) | Ignite TV 499
Price: $64.99 (HD) | $59.99 (SD) | Ignite TV $64.99
Ignite TV customers can order now!
DTV Customers can order as of Dec 6 at 4pm ET.
UFC 231: Countdown Promo

UFC returns to Toronto on December 8th with a championship double-header as undisputed featherweight champion Max Holloway defends his title against unbeaten Brian Ortega. Also, a new UFC women's flyweight champion will be crowned when Valentina Shevchenko takes on former strawweight queen Joanna Jedrzejczyk for the vacant title. Saturday, December 8, live on Sportsnet Pay-Per-View from Scotiabank Arena in Toronto, Canada.