Thanks for the response gp-se,I've been in contact with them, they opened me a support ticket yesterday, but I have received no further feedback. I guess it's a waiting game.
So I got a letter in the mail stating I had to upgrade my CGN3 modem. Yesterday I took the CGN3 to the store, and was given a CODA4582. Take it home, plug it in, and wait. The upload and download lights both come on, but no connection (@) light. Got ...