Provisionning issue has been finnaly resolved - it took a while so prepare to wait if it happends to you.I'm on 1Gig plan and Docsis 3.0 Here are my initial observations comparing to 3552:5G signal much weaker5G signal slower2.4G signal much stronger...
I did go back to the store with the modem and confirmed with CSR its been swapped in their system correctly. The 5 the Tech support guys a spoke with over last 24 hours tell it's an issue on the back end and they are "working on it". They advise not ...
I spoke with three different techs from Rogers already and they couldn't resolve it. I have a ticket oped and received a small credit for the inconvenience. I guess I can wait a few more hours, then ask for my old modem back - we are burning through ...
Apparently my 4582 was not provisioned on the back end and fails connection test. The "@" light is not on. Any idea how long this provisioning process takes?It's been almost 20 hours without internet and I'm thinking of returning this modem.
