OK I've sent a message, the issue is even worse today, I'm seeing pings of over 500 where usually it's 30ms. It's affecting my communications at home now. I've requested the incoming cable be investigated at my house, there is provisions for running...
My upgrade did this same thing in December, turned out to be due to the phone rep who set it up didnt do it correct. When I called back a few days later the new rep reapplied the 500 plan it it worked properly. All has been good but Now I'm seeing a...
Do you think the ignite gateway modem should achive 500Mbps in the same household that the Hitron modem could reach it? The Hitron in this situation would consistently reach much more than the 500Mbps plan but the ignite gateway modem struggles to e...
Hey guys, apologies as I'm late to the game here but I just got this modem and the ignite 500 plan, the speedtests come in fine, 550Mbps down, 20 up, but I just realized my old router is the Linksys E1200 and it appears to be 10/100, so is that corre...
