Rogers Hitron CODA-4582 Hardware

[Double_K]

Announced 13-December-2016 by @RogersDave  http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/379...

Credit to @Hybrid_Noodle

Hitron website: http://www.hitron-americas.com/product/coda-4582/

Datasheet: http://www.hitron-americas.com/wp-content/uploads/2016/09/CODA-4582-Datasheet.pdf

60W Power Supply built into unit

Pictures of Hardware Version 1A:

***Added Labels***

[gp-se]

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@Mayoo wrote:

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@Mayoo wrote:

@RogersDave Thanks for taking a look at my issue. i have swaped the modem to the modem with black dot

Modem also got the latest .23 pushed. 

I have Factory Reset the Modem

Hard Rebooted

Connected Directly to Modem even though its set in Bridge. 

My download speed for some reason is not passing 400mbps ( I was constantly getting ~800 with old CODA on pre .19 FW. Issue started happening from .20 on wards .. 

Whats going on .. missing my CGN now 😞 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	645000000	256QAM	0.100	39	38.983
2	363000000	256QAM	0.600	10	38.983
3	369000000	256QAM	0.600	11	38.983
4	375000000	256QAM	0.400	12	38.983
5	381000000	256QAM	0.700	13	38.983
6	387000000	256QAM	0.300	14	38.983
7	393000000	256QAM	-0.400	15	38.983
8	399000000	256QAM	-2.900	16	37.636
9	405000000	256QAM	-2.500	17	37.636
10	411000000	256QAM	-0.400	18	38.983
11	417000000	256QAM	0.300	19	38.605
12	423000000	256QAM	0.800	20	38.605
13	429000000	256QAM	0.600	21	38.605
14	435000000	256QAM	1.200	22	38.983
15	441000000	256QAM	1.500	23	38.983
16	447000000	256QAM	1.500	24	38.983
17	555000000	256QAM	-0.200	25	38.605
18	561000000	256QAM	0.000	26	38.605
19	567000000	256QAM	0.000	27	38.983
20	573000000	256QAM	0.000	28	38.605
21	579000000	256QAM	0.500	29	38.983
22	585000000	256QAM	0.500	30	38.983
23	591000000	256QAM	0.400	31	38.983
24	597000000	256QAM	0.100	32	38.983
25	603000000	256QAM	0.100	33	38.983
26	609000000	256QAM	-0.500	34	38.605
27	615000000	256QAM	0.000	35	38.983
28	621000000	256QAM	-0.200	36	38.983
29	633000000	256QAM	0.000	37	38.983
30	639000000	256QAM	-0.100	38	38.983
31	357000000	256QAM	0.900	9	38.983
32	651000000	256QAM	0.000	40	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	36.000	1	6400000
2	38595824	ATDMA - 64QAM	39.250	3	3200000
3	23700000	ATDMA - 64QAM	36.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

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Ok.. So i have narrowed down the issue and found out my speeds are back to 900Mbps down / 40mbps UP between 1.30AM - 8.30AM everyday !!! 

So when i run Speed test at 1.30AM - 8.30AM every day, my speeds are back to 900mbps/40mbps up while rest of the hours its stuck at 400Mbps .. 

Is this due to Network Congestion ? My area is still  on DOCSIS 3.0 

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That seems like a congestion issue since off peak hours you get good speed. To me that rules out your PC, Gateway, Settings, etc. I would call Tech Support and explain to them how during the day speeds are slow, and off peak hours everything is fast. 

[Shawn565]

is it safe to get this modem or should I wait still?

[Datalink]

What modem are you currently running, as seen on the product sticker at the back of the modem:  CGN3xxx or CGNM-3552.  Personal opinion, if your satisfied for the moment, I would wait for another firmware update or two for the CODA-4582.  That won't take very long at the rate that the updates are being pushed to trial modems.

[Shawn565]

I have the CGNM-3552. I a bit satifised at the moment but if theres a hardware out there that will give me better speeds then why not. But I been seeing a lot of people having problems with it, so not to sure if I should swap as of yet. 

[Datalink]

With good signal levels and acceptable noise levels, the 3552 will match the 4582 for speeds if you're running gigabit service.  If you're running 250/20 or less then they will absolutely be equal.  The difference is that the CODA-4582 does not suffer from the high latency that the 3552 or CGN3 series modem do.  Those modems are a Puma 6MG modem which has that problem.  The 4582 is a Puma 7 modem, which doesn't have the latency issue.  However, at the present time as you have noted, there are issues with its introduction into service.  So, personal opinion, unless you're having issues with latency in gaming, stick with the 3552 for maybe another month.  By then another firmware version or two will have rolled out for the 4582.

[Mayoo]

---

@gp-se wrote:

---

@Mayoo wrote:

---

@Mayoo wrote:

@RogersDave Thanks for taking a look at my issue. i have swaped the modem to the modem with black dot

Modem also got the latest .23 pushed. 

I have Factory Reset the Modem

Hard Rebooted

Connected Directly to Modem even though its set in Bridge. 

My download speed for some reason is not passing 400mbps ( I was constantly getting ~800 with old CODA on pre .19 FW. Issue started happening from .20 on wards .. 

Whats going on .. missing my CGN now 😞 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	645000000	256QAM	0.100	39	38.983
2	363000000	256QAM	0.600	10	38.983
3	369000000	256QAM	0.600	11	38.983
4	375000000	256QAM	0.400	12	38.983
5	381000000	256QAM	0.700	13	38.983
6	387000000	256QAM	0.300	14	38.983
7	393000000	256QAM	-0.400	15	38.983
8	399000000	256QAM	-2.900	16	37.636
9	405000000	256QAM	-2.500	17	37.636
10	411000000	256QAM	-0.400	18	38.983
11	417000000	256QAM	0.300	19	38.605
12	423000000	256QAM	0.800	20	38.605
13	429000000	256QAM	0.600	21	38.605
14	435000000	256QAM	1.200	22	38.983
15	441000000	256QAM	1.500	23	38.983
16	447000000	256QAM	1.500	24	38.983
17	555000000	256QAM	-0.200	25	38.605
18	561000000	256QAM	0.000	26	38.605
19	567000000	256QAM	0.000	27	38.983
20	573000000	256QAM	0.000	28	38.605
21	579000000	256QAM	0.500	29	38.983
22	585000000	256QAM	0.500	30	38.983
23	591000000	256QAM	0.400	31	38.983
24	597000000	256QAM	0.100	32	38.983
25	603000000	256QAM	0.100	33	38.983
26	609000000	256QAM	-0.500	34	38.605
27	615000000	256QAM	0.000	35	38.983
28	621000000	256QAM	-0.200	36	38.983
29	633000000	256QAM	0.000	37	38.983
30	639000000	256QAM	-0.100	38	38.983
31	357000000	256QAM	0.900	9	38.983
32	651000000	256QAM	0.000	40	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	36.000	1	6400000
2	38595824	ATDMA - 64QAM	39.250	3	3200000
3	23700000	ATDMA - 64QAM	36.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

---

Ok.. So i have narrowed down the issue and found out my speeds are back to 900Mbps down / 40mbps UP between 1.30AM - 8.30AM everyday !!! 

So when i run Speed test at 1.30AM - 8.30AM every day, my speeds are back to 900mbps/40mbps up while rest of the hours its stuck at 400Mbps .. 

Is this due to Network Congestion ? My area is still  on DOCSIS 3.0 

---

That seems like a congestion issue since off peak hours you get good speed. To me that rules out your PC, Gateway, Settings, etc. I would call Tech Support and explain to them how during the day speeds are slow, and off peak hours everything is fast. 

---

Thanks !!! Case Created - C119705438 If any Tech person can expediate this to Network team it will be great please .. Paying 1Gbps but stuck at 400mbps .. still willing to be on beta trail .. 

[Shawn565]

I do have gigabit service. Thanks for your reply. Ill wait another few weeks or a month and then hopefully everything is better. 

[AaronMT]

Is anyone else experiencing random modem reboots (non firmware update) after or around midnight?

it just happened twice within the hour (EST) today. Firmware is on .19

Logs

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=a8:4e:3f:ca:c7:d0;CMTS-MAC=00:17:10:90:e9:24;CM-QOS=1.1;CM-VER=3.1;

MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=a8:4e:3f:ca:c7:d0;CMTS-MAC=00:17:10:90:e9:24;CM-QOS=1.1;CM-VER=3.1;

[Robleh]

i can confirm this has happened to me twice same time

[RyzenFX]

@AaronMT I'm on firmware .19 and within this past hour, I've had the modem randomly reboot. Seems weird why it would reboot...

[dano9]

Count me in amongst the multitude of people who have experienced issues with this modem.

On top of it rebooting twice in the last 35 minutes (12:05am EST and 12:35am EST), I experience consistent slow downs at peak hours, to the point where I can't do multiple things with my connection at once.

Despite having a Gigabit connection, when I run speed tests, the most I've ever seen was 850 down and about 30 up.  More likely (especially during peak hours), it's in the 400mb down/15 up range.

Even worse, when I run Speedtests on sites not affiliated with Rogers (I don't trust them to provide accurate results) i'm getting numbers below 100mbps.

Running Firmware 2.0.10.19, and the event log is full of "No Ranging Response" errors (among others).

Signal parameters here:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	8.700	31	38.983
2	363000000	256QAM	2.700	10	37.636
3	369000000	256QAM	3.000	11	37.636
4	375000000	256QAM	2.400	12	37.636
5	381000000	256QAM	2.400	13	37.356
6	387000000	256QAM	2.900	14	37.636
7	393000000	256QAM	2.900	15	37.636
8	399000000	256QAM	3.200	16	37.356
9	405000000	256QAM	3.200	17	37.636
10	411000000	256QAM	3.600	18	37.636
11	417000000	256QAM	4.100	19	37.636
12	423000000	256QAM	4.100	20	37.636
13	429000000	256QAM	4.400	21	37.636
14	435000000	256QAM	4.200	22	37.636
15	441000000	256QAM	4.400	23	37.636
16	447000000	256QAM	4.900	24	38.605
17	555000000	256QAM	7.200	25	37.636
18	561000000	256QAM	6.700	26	38.605
19	567000000	256QAM	6.700	27	38.983
20	573000000	256QAM	7.500	28	38.605
21	579000000	256QAM	7.700	29	38.983
22	585000000	256QAM	8.200	30	38.605
23	357000000	256QAM	2.400	9	37.356
24	597000000	256QAM	8.900	32	38.605
25	603000000	256QAM	8.700	33	38.605
26	609000000	256QAM	8.700	34	38.983
27	615000000	256QAM	8.900	35	38.983
28	621000000	256QAM	8.700	36	38.605
29	633000000	256QAM	8.700	37	38.605
30	639000000	256QAM	8.800	38	38.605
31	645000000	256QAM	8.900	39	38.605
32	651000000	256QAM	9.000	40	38.605

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	32.750	1	6400000
2	38595766	ATDMA - 64QAM	34.750	3	3200000
3	23700000	ATDMA - 64QAM	32.750	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[hptouchdroid13]

Same thing happened to me. Modem just reboots twice today. A lot of No Ranging Response received - T3 time-out on my logs.

And after disconnections and reboots

 MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1 and DHCP RENEW WARNING - Field invalid in response v4 option

[Datalink]

Yup, same here.  Something is up, possibly preparation for Docsis 3.1?  Not going to be concerned at this point.  

[RyzenFX]

Alright so we have multiple users  who confirmed that their modems are rebooting randomly (at least once) from 12AM-1AM. The time when the modems reboot also coincides when maintenance is done on the network- not sure if it relates to the modems rebooting, but it is my suspiscion.

[NLJ]

Mine seemed to have rebooted between 12-1am as well. My streaming stopped and I went to check the modem which was just coming back up.

[Hybrid_Noodle]

Count me in as another person with the double reboot around midnight. I lost channel 18 though it came back after a reboot but the signal is slowly lowering again and I expect to lose it again.

[Jeffj]

Mine also rebooted its self last night. 

I wouldnt get your hopes up about it being rep for DOCSIS 3.1, as i live in the boondocks and there is no way they are deploying DOCSIS 3.1 to me already given all the major centers dont even have it deployed at all yet.

Something else silly is happening. 

[lethalsniper]

Yea just logged into modem and it's saying it's been online 9hrs looks like mine also rebooted again been doing this since .23 firm ware

[VivienM]

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@Jeffj wrote:
I wouldnt get your hopes up about it being rep for DOCSIS 3.1, as i live in the boondocks and there is no way they are deploying DOCSIS 3.1 to me already given all the major centers dont even have it deployed at all yet.

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I don't think big city vs smaller area is necessarily a factor for D3.1. From what @RogersDave was saying earlier, the big determining factor is how many gigabit subscribers in a given place have turned in their 3552s for 4582s...

(Keep in mind that enabling 3.1 requires shutting down some 3.0 channels... so they don't want to create an environment where there is not enough 3.0 capacity for the remaining 3552-using subscribers)

[Jeffj]

If 50% of the rogers customers here are not on the old DOCSIS 2.0 equipment still. I'll eat my hat. Seriously. 

I work in th Only repair shop in the area for 10's of miles. and I think my self and a small hand full of people are theo nly ones with new modems lol I see the old SMC gateways allllll the time on calls.  lol Its a large retirement community tho. So little old betty and bobs got their equipment in 2005 and it still work for them to check their 10 emails a day. 

[Mayoo]

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@Jeffj wrote:

Mine also rebooted its self last night. 

I wouldnt get your hopes up about it being rep for DOCSIS 3.1, as i live in the boondocks and there is no way they are deploying DOCSIS 3.1 to me already given all the major centers dont even have it deployed at all yet.

Something else silly is happening. 

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Yup Same here .. Rebooted