Rogers Hitron CODA-4582 Hardware

[Double_K]

Announced 13-December-2016 by @RogersDave  http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/379...

Credit to @Hybrid_Noodle

Hitron website: http://www.hitron-americas.com/product/coda-4582/

Datasheet: http://www.hitron-americas.com/wp-content/uploads/2016/09/CODA-4582-Datasheet.pdf

60W Power Supply built into unit

Pictures of Hardware Version 1A:

***Added Labels***

[Hybrid_Noodle]

As much as there is problems going on now for many people across the different product lines. I have been lucky enough to escape without any major issues and I am really looking forward to what is coming down the pipeline in the next 12-18 month across all services.

I will be sad however that we most likely wont be able to use the current Nextbox devices for the new X1 service as I have 2 boxes from rent to own that I wouldn't want to go back to renting again.

[yyzsam]

80MHz isn't illegal, boosting the power level can be which is an option on most of the x-WRT firmware offerings.

[lethalsniper]

What the name of modem ? Better then Hiltron I hope

[JohnBeaudin]

a lot better than Hiltron yes

[yyzsam]

You're linking to a two year old article and that article clearly states that TP-Link is the leader not Netgear, Netgear is in fact in 3rd place.



Furthermore, you are comparing a retail netgear wifi rouert to a "service provider" modem/wifi-router.

[yyzsam]

and those stats only apply to SmallnetBuilder sales via Amazon. That hardley represents the market as a whole.

"The data represents sales of over 700 routers purchased by SmallNetBuilder visitors after they clicked on any Amazon link "

[lethalsniper]

When will Rogers get this new modem

[JohnBeaudin]

@lethalsniper it says mid 2017 in the article.. we will probably have a date by that time.

[Double_K]

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@JohnBeaudin wrote:

@lethalsniper it says mid 2017 in the article.. we will probably have a date by that time.

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@JohnBeaudin, @lethalsniper , see this thread - it's highly doubtful Rogers will be deploying a "9Gbps over WiFi" (aka 802.11ax) gateway this year;

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/4077...

Since the annual report was probably written & content approved in November/December, they probably meant the CODA-4582, which is a DOCSIS 3.1 gateway.

[JohnBeaudin]

So we are stuck with Hiltron, we can kiss goodbye to a good ping in online games in that case.

Maybe next year perhaps.

[Hybrid_Noodle]

@Double_K that was most likely a typo on the annual report or someone not understanding technology writing the document.

In the lightreading report (http://www.lightreading.com/cable/set-top-boxes/rogers-embraces-comcast-north-strategy/d/d-id/729866) it states
"Turning to the broadband side, Rogers plans to ape Comcast's strategy south of the border by deploying the US MSO's new DOCSIS 3.1 WiFi gateways, WiFi extenders and wireless set-tops starting in the middle of this year. The souped-up WiFi gateways -- which are capable of delivering up to 9 Gbit/s in the home and support voice, video, data, home monitoring and home automation services -- are meant to complement Rogers' rollout of 1-Gig service throughout its entire eastern Canada footprint."

Technically DOCSIS 3.1 can support speeds of up to 10Gbps on the download side and if it is a DOCSIS 3.1 modem that is being released by Comcast it could support the up to 9Gbps stated in the lightreading article.

It is unlikely that we would ever get the full 9Gbps for a multitude of factors but anything is possible in hypothetical land.

[lethalsniper]

Wait a min, I thought this new coda modem was suppose to fix ping and latency due to the new puma 7 when it comes to online gaming? What happ ?

[Datalink]

@abc2017, after reading your post I can't help but say this, please don't pay any attention to the ratings given on the Amazon site.  They're meaningless, for the most part made by individuals who haven't taken the time to look critically at the performance of the router, including throughput, latency, wifi performance if applicable, etc, etc, and run thru a series of tests with some type of rudimentary tools which are available online.  Unfortunately, this also applies to many reviews by computer magazines and review agencies.  They don't spend the time and money that is necessary to really test these modems.  End result, a glowing report for a poorly performing modem.  CableLabs, which tests for Docsis compatibility has washed it hands of testing modems for performance.  That's unfortunate as CableLabs is probably the best place for any of these tests to take place.  But, as they say, "not our responsibility".  If you read thru any of the Multi-Media sites, you will see great looking product announcements that promise to give the ISPs and consumers some type really interesting futuristic service.  Its too bad that the same Multi-Media sites don't hold the manufactures feet to the fire over basic performance issues with those devices instead of being a rah-rah cheerleader site. 

Given the current debacle with the Puma 6/6MG modems, its pretty clear that there isn't any agency or company that has, or is willing to step up to the plate to test the modems and produce a factual report that can be used to compare one modem against the other and that details the shortcomings of the modems.  This includes Intel and Broadcom, who design these chipsets.  That unfortunately leaves the ISPs and end customers to test the modems, either thru some limited test scenarios, or thru daily use, whereby the problems and idiosyncrasies are determined.  These should have been caught in engineering tests long before the modems were ever produced.  The end customers should not have to be the testing agency.

So, bottom line, is this solely a Rogers situation?  Not by a long shot.  Other ISPs are grappling with these same problems, some with some success, others failing at the attempt.  If you want to see misery, read thru the Virgin Media site.  Virgin Media uses a Puma 6MG modem as well and its customers are not a happy group these days.  We're extremely lucky that @RogersDave has been willing to engage the customers in this forum and use the feedback to address the various issues that come up.  Without his active participation and involvement we would be severely hooped, to put it bluntly.  Progress is being made, but, there is no magic wand here to solve everything all at once.  Other sites only have forum moderators answering questions and those answers are either totally misinformed or deliberately incorrect, I'm not sure which one fits and there is no indication of progress on any of these issues within those ISPs.  So, as much as you might not believe it, we're ahead of a lot of other ISPs. 

The move to the CODA-4582 was probably an educated choice between waiting for Intel and Arris to come up with the change files necessary to correct the behavior of the Puma6/6MG modems and getting the Puma 7 modem out the door so that in a worst case scenario, Rogers could walk away from the Puma 6MG modems.  That's speculation on my part, but its a reasonable plan.  The updated Puma 6 firmware is just starting to hit various test modems in the US at this time, so there isn't any feedback on whether or not the changes have been successful.  We'll soon know the answer to that question.  If not, the next question for a number of ISPs will be, okay, where do we all go from here. And "here" includes several tens of thousands of modems.  Do they all move en mass to the new Broadcom and Intel next generation chipsets?  If that's the case, Rogers is already on that road, ahead of the pack.  It is unfortunate that the CODA-4582 has as many issues as it does.  As I see it, there was no easy choice between waiting for changes to fix the Puma 6/6MG issues, hoping all would work out, or pushing ahead with the Puma 7 modems.  Both Intel and Broadcom next gen chipsets have been available for testing, but, until you actually put them into service, you really don't know what issues might come up.  You can run a considerable amount of inhouse testing, but that still won't cover the wide range of devices that the modems will operate with in the customers homes and businesses.  And that leads to where we are now.  As you indicate, the Broadcom next gen modems are available now as well, but, we haven't seen anywhere near enough critical feedback for those modems to know what problems might exist within the chipset, if any.  Give that some time and don't pre-judge the outcome based on a few Amazon reviews.

[Datalink]

@lethalsniper, the short answer is, it does.  In terms of the high latency exhibited with the Puma 6/6MG modems, the CODA-4582 does not exhibit any of that behaviour.  There has to be something else going on that is continuously driving your ping times up.  If you ran a 1 second pingplot to the CMTS, or in your case to the Multiple Dwelling Unit (MDU) which is in the basement of large apartment buildings, you would be able to determine if there are any time of day performance issues associated with the CMTS or MDU.  That might provide some answers to the problems you are seeing.

[lethalsniper]

How to run a cmts and mdu test ? @Datalink

[RyzenFX]

There is no doubt that Rogers will be releasing another gateway mid-2017. From what I've heard Comast has a Technicolor line of modems that supports DOCSIS 3.1. I think they currently offer the modem (TC4400) and I've heard a gateway is still under testing.

[JohnBeaudin]

@lethalsniper

In my case I tested my old CGN3ACR vs the new CODA and the ping is identical in the following games ( Dota2,CSGO,Diablo3,Overwatch,League of legends and Wow.

I expect ping to go down a bit when my area is deployed with DOCSIS 3.1 , but I am sure that Comcast modem would be an improvement ping wise, espescially for online gamers.

[Hybrid_Noodle]

@JohnBeaudin .. You could never know there could be more issues that are unknown with the Comcast stuff and may not perform the same way with the other Rogers equipment.

While the grass may always look greener on the other side. Lets keep working on fertilizing our own lawns :).

[JohnBeaudin]

@Hybrid_Noodle

We will see.. our best asset is definetely Dave! he's doing miracles considering the availability of the hardware he have to use, I am really thankful we have him.

[Mayoo]

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@Mayoo wrote:

@RogersDave Thanks for taking a look at my issue. i have swaped the modem to the modem with black dot

Modem also got the latest .23 pushed. 

I have Factory Reset the Modem

Hard Rebooted

Connected Directly to Modem even though its set in Bridge. 

My download speed for some reason is not passing 400mbps ( I was constantly getting ~800 with old CODA on pre .19 FW. Issue started happening from .20 on wards .. 

Whats going on .. missing my CGN now 😞 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	645000000	256QAM	0.100	39	38.983
2	363000000	256QAM	0.600	10	38.983
3	369000000	256QAM	0.600	11	38.983
4	375000000	256QAM	0.400	12	38.983
5	381000000	256QAM	0.700	13	38.983
6	387000000	256QAM	0.300	14	38.983
7	393000000	256QAM	-0.400	15	38.983
8	399000000	256QAM	-2.900	16	37.636
9	405000000	256QAM	-2.500	17	37.636
10	411000000	256QAM	-0.400	18	38.983
11	417000000	256QAM	0.300	19	38.605
12	423000000	256QAM	0.800	20	38.605
13	429000000	256QAM	0.600	21	38.605
14	435000000	256QAM	1.200	22	38.983
15	441000000	256QAM	1.500	23	38.983
16	447000000	256QAM	1.500	24	38.983
17	555000000	256QAM	-0.200	25	38.605
18	561000000	256QAM	0.000	26	38.605
19	567000000	256QAM	0.000	27	38.983
20	573000000	256QAM	0.000	28	38.605
21	579000000	256QAM	0.500	29	38.983
22	585000000	256QAM	0.500	30	38.983
23	591000000	256QAM	0.400	31	38.983
24	597000000	256QAM	0.100	32	38.983
25	603000000	256QAM	0.100	33	38.983
26	609000000	256QAM	-0.500	34	38.605
27	615000000	256QAM	0.000	35	38.983
28	621000000	256QAM	-0.200	36	38.983
29	633000000	256QAM	0.000	37	38.983
30	639000000	256QAM	-0.100	38	38.983
31	357000000	256QAM	0.900	9	38.983
32	651000000	256QAM	0.000	40	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	36.000	1	6400000
2	38595824	ATDMA - 64QAM	39.250	3	3200000
3	23700000	ATDMA - 64QAM	36.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

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Ok.. So i have narrowed down the issue and found out my speeds are back to 900Mbps down / 40mbps UP between 1.30AM - 8.30AM everyday !!! 

So when i run Speed test at 1.30AM - 8.30AM every day, my speeds are back to 900mbps/40mbps up while rest of the hours its stuck at 400Mbps .. 

Is this due to Network Congestion ? My area is still  on DOCSIS 3.0 

[Alex4161]

@Mayoo

I would suggest that you call Rogers Support and open a ticket. They can contact their Network group to monitor the issue and make the necessary changes.  I had a packet loss/performance issue last month and after a few weeks the ticket was closed and I no longer experience this problem.