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Rogers Hitron CODA-4582 Hardware

Double_K
I'm a reliable contributor
2,050 REPLIES 2,050

Re: Rogers Hitron CODA-4582 Hardware

gp-se
I'm an advisor

@Mayoo wrote:

@Mayoo wrote:

@RogersDave Thanks for taking a look at my issue. i have swaped the modem to the modem with black dot

 

Modem also got the latest .23 pushed. 

 

I have Factory Reset the Modem

Hard Rebooted

Connected Directly to Modem even though its set in Bridge. 

 

My download speed for some reason is not passing 400mbps ( I was constantly getting ~800 with old CODA on pre .19 FW. Issue started happening from .20 on wards .. 

 

Whats going on .. missing my CGN now 😞 

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 645000000 256QAM 0.100 39 38.983
2 363000000 256QAM 0.600 10 38.983
3 369000000 256QAM 0.600 11 38.983
4 375000000 256QAM 0.400 12 38.983
5 381000000 256QAM 0.700 13 38.983
6 387000000 256QAM 0.300 14 38.983
7 393000000 256QAM -0.400 15 38.983
8 399000000 256QAM -2.900 16 37.636
9 405000000 256QAM -2.500 17 37.636
10 411000000 256QAM -0.400 18 38.983
11 417000000 256QAM 0.300 19 38.605
12 423000000 256QAM 0.800 20 38.605
13 429000000 256QAM 0.600 21 38.605
14 435000000 256QAM 1.200 22 38.983
15 441000000 256QAM 1.500 23 38.983
16 447000000 256QAM 1.500 24 38.983
17 555000000 256QAM -0.200 25 38.605
18 561000000 256QAM 0.000 26 38.605
19 567000000 256QAM 0.000 27 38.983
20 573000000 256QAM 0.000 28 38.605
21 579000000 256QAM 0.500 29 38.983
22 585000000 256QAM 0.500 30 38.983
23 591000000 256QAM 0.400 31 38.983
24 597000000 256QAM 0.100 32 38.983
25 603000000 256QAM 0.100 33 38.983
26 609000000 256QAM -0.500 34 38.605
27 615000000 256QAM 0.000 35 38.983
28 621000000 256QAM -0.200 36 38.983
29 633000000 256QAM 0.000 37 38.983
30 639000000 256QAM -0.100 38 38.983
31 357000000 256QAM 0.900 9 38.983
32 651000000 256QAM 0.000 40 38.983
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 ATDMA - 64QAM 36.000 1 6400000
2 38595824 ATDMA - 64QAM 39.250 3 3200000
3 23700000 ATDMA - 64QAM 36.000 2 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

 

speed.png


Ok.. So i have narrowed down the issue and found out my speeds are back to 900Mbps down / 40mbps UP between 1.30AM - 8.30AM everyday !!! 

 

So when i run Speed test at 1.30AM - 8.30AM every day, my speeds are back to 900mbps/40mbps up while rest of the hours its stuck at 400Mbps .. 

 

Is this due to Network Congestion ? My area is still  on DOCSIS 3.0 


That seems like a congestion issue since off peak hours you get good speed. To me that rules out your PC, Gateway, Settings, etc. I would call Tech Support and explain to them how during the day speeds are slow, and off peak hours everything is fast. 

Re: Rogers Hitron CODA-4582 Hardware

Shawn565
I've been here awhile

is it safe to get this modem or should I wait still?

Re: Rogers Hitron CODA-4582 Hardware

What modem are you currently running, as seen on the product sticker at the back of the modem:  CGN3xxx or CGNM-3552.  Personal opinion, if your satisfied for the moment, I would wait for another firmware update or two for the CODA-4582.  That won't take very long at the rate that the updates are being pushed to trial modems.

Re: Rogers Hitron CODA-4582 Hardware

Shawn565
I've been here awhile

I have the CGNM-3552. I a bit satifised at the moment but if theres a hardware out there that will give me better speeds then why not. But I been seeing a lot of people having problems with it, so not to sure if I should swap as of yet. 

Re: Rogers Hitron CODA-4582 Hardware

With good signal levels and acceptable noise levels, the 3552 will match the 4582 for speeds if you're running gigabit service.  If you're running 250/20 or less then they will absolutely be equal.  The difference is that the CODA-4582 does not suffer from the high latency that the 3552 or CGN3 series modem do.  Those modems are a Puma 6MG modem which has that problem.  The 4582 is a Puma 7 modem, which doesn't have the latency issue.  However, at the present time as you have noted, there are issues with its introduction into service.  So, personal opinion, unless you're having issues with latency in gaming, stick with the 3552 for maybe another month.  By then another firmware version or two will have rolled out for the 4582.

Re: Rogers Hitron CODA-4582 Hardware

Mayoo
I plan to stick around

@gp-se wrote:

@Mayoo wrote:

@Mayoo wrote:

@RogersDave Thanks for taking a look at my issue. i have swaped the modem to the modem with black dot

 

Modem also got the latest .23 pushed. 

 

I have Factory Reset the Modem

Hard Rebooted

Connected Directly to Modem even though its set in Bridge. 

 

My download speed for some reason is not passing 400mbps ( I was constantly getting ~800 with old CODA on pre .19 FW. Issue started happening from .20 on wards .. 

 

Whats going on .. missing my CGN now 😞 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM0.1003938.983
2363000000256QAM0.6001038.983
3369000000256QAM0.6001138.983
4375000000256QAM0.4001238.983
5381000000256QAM0.7001338.983
6387000000256QAM0.3001438.983
7393000000256QAM-0.4001538.983
8399000000256QAM-2.9001637.636
9405000000256QAM-2.5001737.636
10411000000256QAM-0.4001838.983
11417000000256QAM0.3001938.605
12423000000256QAM0.8002038.605
13429000000256QAM0.6002138.605
14435000000256QAM1.2002238.983
15441000000256QAM1.5002338.983
16447000000256QAM1.5002438.983
17555000000256QAM-0.2002538.605
18561000000256QAM0.0002638.605
19567000000256QAM0.0002738.983
20573000000256QAM0.0002838.605
21579000000256QAM0.5002938.983
22585000000256QAM0.5003038.983
23591000000256QAM0.4003138.983
24597000000256QAM0.1003238.983
25603000000256QAM0.1003338.983
26609000000256QAM-0.5003438.605
27615000000256QAM0.0003538.983
28621000000256QAM-0.2003638.983
29633000000256QAM0.0003738.983
30639000000256QAM-0.1003838.983
31357000000256QAM0.900938.983
32651000000256QAM0.0004038.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM36.00016400000
238595824ATDMA - 64QAM39.25033200000
323700000ATDMA - 64QAM36.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

speed.png


Ok.. So i have narrowed down the issue and found out my speeds are back to 900Mbps down / 40mbps UP between 1.30AM - 8.30AM everyday !!! 

 

So when i run Speed test at 1.30AM - 8.30AM every day, my speeds are back to 900mbps/40mbps up while rest of the hours its stuck at 400Mbps .. 

 

Is this due to Network Congestion ? My area is still  on DOCSIS 3.0 


That seems like a congestion issue since off peak hours you get good speed. To me that rules out your PC, Gateway, Settings, etc. I would call Tech Support and explain to them how during the day speeds are slow, and off peak hours everything is fast. 


Thanks !!! Case Created - C119705438 If any Tech person can expediate this to Network team it will be great please .. Paying 1Gbps but stuck at 400mbps .. still willing to be on beta trail .. 

Re: Rogers Hitron CODA-4582 Hardware

Shawn565
I've been here awhile

I do have gigabit service. Thanks for your reply. Ill wait another few weeks or a month and then hopefully everything is better. 

Re: Rogers Hitron CODA-4582 Hardware

AaronMT
I plan to stick around

Is anyone else experiencing random modem reboots (non firmware update) after or around midnight?

 

it just happened twice within the hour (EST) today. Firmware is on .19

 

Logs

 

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=a8:4e:3f:ca:c7:d0;CMTS-MAC=00:17:10:90:e9:24;CM-QOS=1.1;CM-VER=3.1;

MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=a8:4e:3f:ca:c7:d0;CMTS-MAC=00:17:10:90:e9:24;CM-QOS=1.1;CM-VER=3.1;

 

Re: Rogers Hitron CODA-4582 Hardware

Robleh
I plan to stick around
i can confirm this has happened to me twice same time

Re: Rogers Hitron CODA-4582 Hardware

RyzenFX
I'm a reliable contributor

@AaronMT I'm on firmware .19 and within this past hour, I've had the modem randomly reboot. Seems weird why it would reboot...

Re: Rogers Hitron CODA-4582 Hardware

dano9
I've been around

Count me in amongst the multitude of people who have experienced issues with this modem.

 

On top of it rebooting twice in the last 35 minutes (12:05am EST and 12:35am EST), I experience consistent slow downs at peak hours, to the point where I can't do multiple things with my connection at once.

 

Despite having a Gigabit connection, when I run speed tests, the most I've ever seen was 850 down and about 30 up.  More likely (especially during peak hours), it's in the 400mb down/15 up range.

 

Even worse, when I run Speedtests on sites not affiliated with Rogers (I don't trust them to provide accurate results) i'm getting numbers below 100mbps.

 

Running Firmware 2.0.10.19, and the event log is full of "No Ranging Response" errors (among others).

 

Signal parameters here:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM8.7003138.983
2363000000256QAM2.7001037.636
3369000000256QAM3.0001137.636
4375000000256QAM2.4001237.636
5381000000256QAM2.4001337.356
6387000000256QAM2.9001437.636
7393000000256QAM2.9001537.636
8399000000256QAM3.2001637.356
9405000000256QAM3.2001737.636
10411000000256QAM3.6001837.636
11417000000256QAM4.1001937.636
12423000000256QAM4.1002037.636
13429000000256QAM4.4002137.636
14435000000256QAM4.2002237.636
15441000000256QAM4.4002337.636
16447000000256QAM4.9002438.605
17555000000256QAM7.2002537.636
18561000000256QAM6.7002638.605
19567000000256QAM6.7002738.983
20573000000256QAM7.5002838.605
21579000000256QAM7.7002938.983
22585000000256QAM8.2003038.605
23357000000256QAM2.400937.356
24597000000256QAM8.9003238.605
25603000000256QAM8.7003338.605
26609000000256QAM8.7003438.983
27615000000256QAM8.9003538.983
28621000000256QAM8.7003638.605
29633000000256QAM8.7003738.605
30639000000256QAM8.8003838.605
31645000000256QAM8.9003938.605
32651000000256QAM9.0004038.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM32.75016400000
238595766ATDMA - 64QAM34.75033200000
323700000ATDMA - 64QAM32.75026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

Re: Rogers Hitron CODA-4582 Hardware

hptouchdroid13
I plan to stick around

Same thing happened to me. Modem just reboots twice today. A lot of No Ranging Response received - T3 time-out on my logs.

And after disconnections and reboots

 MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1 and DHCP RENEW WARNING - Field invalid in response v4 option

 

Re: Rogers Hitron CODA-4582 Hardware

Yup, same here.  Something is up, possibly preparation for Docsis 3.1?  Not going to be concerned at this point.  

Re: Rogers Hitron CODA-4582 Hardware

RyzenFX
I'm a reliable contributor

Alright so we have multiple users  who confirmed that their modems are rebooting randomly (at least once) from 12AM-1AM. The time when the modems reboot also coincides when maintenance is done on the network- not sure if it relates to the modems rebooting, but it is my suspiscion.

Re: Rogers Hitron CODA-4582 Hardware

NLJ
I'm here a lot

Mine seemed to have rebooted between 12-1am as well. My streaming stopped and I went to check the modem which was just coming back up.

Re: Rogers Hitron CODA-4582 Hardware

Hybrid_Noodle
I plan to stick around
Count me in as another person with the double reboot around midnight. I lost channel 18 though it came back after a reboot but the signal is slowly lowering again and I expect to lose it again.

Re: Rogers Hitron CODA-4582 Hardware

Jeffj
I plan to stick around

Mine also rebooted its self last night. 

 

 

I wouldnt get your hopes up about it being rep for DOCSIS 3.1, as i live in the boondocks and there is no way they are deploying DOCSIS 3.1 to me already given all the major centers dont even have it deployed at all yet.

 

Something else silly is happening. 

Re: Rogers Hitron CODA-4582 Hardware

Yea just logged into modem and it's saying it's been online 9hrs looks like mine also rebooted again been doing this since .23 firm ware

Re: Rogers Hitron CODA-4582 Hardware

VivienM
I'm an advisor

@Jeffj wrote:
I wouldnt get your hopes up about it being rep for DOCSIS 3.1, as i live in the boondocks and there is no way they are deploying DOCSIS 3.1 to me already given all the major centers dont even have it deployed at all yet.

 


I don't think big city vs smaller area is necessarily a factor for D3.1. From what @RogersDave was saying earlier, the big determining factor is how many gigabit subscribers in a given place have turned in their 3552s for 4582s...

 

(Keep in mind that enabling 3.1 requires shutting down some 3.0 channels... so they don't want to create an environment where there is not enough 3.0 capacity for the remaining 3552-using subscribers)

Re: Rogers Hitron CODA-4582 Hardware

Jeffj
I plan to stick around

If 50% of the rogers customers here are not on the old DOCSIS 2.0 equipment still. I'll eat my hat. Seriously. 

I work in th Only repair shop in the area for 10's of miles. and I think my self and a small hand full of people are theo nly ones with new modems lol I see the old SMC gateways allllll the time on calls.  lol Its a large retirement community tho. So little old betty and bobs got their equipment in 2005 and it still work for them to check their 10 emails a day. 

 

 

 

Re: Rogers Hitron CODA-4582 Hardware

Mayoo
I plan to stick around

@Jeffj wrote:

Mine also rebooted its self last night. 

 

 

I wouldnt get your hopes up about it being rep for DOCSIS 3.1, as i live in the boondocks and there is no way they are deploying DOCSIS 3.1 to me already given all the major centers dont even have it deployed at all yet.

 

Something else silly is happening. 


Yup Same here .. Rebooted