Hi, I have somewhat of an academic question about my Rogers Ignite service with Arris XB6 modem (used in bridged mode). I had some issues on my line and it required a technician visit. It turns out my downstream signal was below -10 dBmV. I had had...
My ignite internet has been disconnected since Wednesday, 17 Feb 2021. The service has been disrupted for 4 days the week before that, more than 10 days in January and more than 10 days last December. The outage this wednesday has been the worst and ...
As an ignorant newbie to network setups I have been able to log into an old Rogers Hitron Gateway (Let's call it RHG_B). I am presently connected to the internet with another identical Rogers Hitron Gateway (RHG_A) which i plan to leave as is, only ...
I recently just got this modem and it seems that when connected to ethernet the computer will take about 30 secs to connect from a sleep state. Is there a fix for this? Pretty annoying when you use sleep for instant on access. I noticed when searc...
XB6 modem without Ignite TV?? Okay, this is new: Instructions on how to install the XB6 gateway... and the self-install video suggests that it it no longer exclusive to Ignite TV. https://www.rogers.com/customer/support/article/how-to-setup-your...
Hi, I recently moved to the Rogers Ignite Internet service, and when that happened I seem to have lost the ability to print to from some devices... As near as I can determine it, I can't print from any devices connected via ethernet to the modem (I...
I just changed my Rogers Internet Modem (Hitron CGN3) as the old one was dropping connection at least twice a day and support had run out of other ideas. Now when I setup the new one it said that I will only have 1 SSID and my devices will swtich b...
Hi I'm looking for instructions on obtaining a static IP. I'm currently working from home (because of covid) and naturally I access my db's and pbx phone system from home. As with all public IPs they eventually refresh (such as with power outage...
Hello everyone, I just purchased a Netgear Xr500 Router and wanted to connect it to my Rogers Hitron CGNM-3552 modem but I'm having trouble doing so. What I've tried so far: 1. Connect router directly to modem with Ethernet cable. Router wasn't...
My network connection is: Rogers Ignite has an ethernet wired connection to linksys E2000 router. A Brother laser printer is ethernet wired to one of the ports on the linksys router. Ignite also is enabled for wireless connections. My PC via ethern...
Does Rogers offer a cable modem/router that supports DOCSIS 3.1, and will work with the Ignite Internet service and allow customers: -The ability to disable DHCP -The ability to disable IPv6 Thanks, **Labels Added**
Hi, can somebody please tell me if my speeds look ok? It has been really slow on wifi lately with about 6 devices connected. I also have 500u and i'm only getting 50 mbps from wifi on my laptop. Downstream Overview Port IDFrequency (MHz)ModulationS...
Hi all. I recently upgraded to Ignite. I have the technicolor router. Ever since this thing has been installed I continue to get an error message "HNS-WAN-ACCESS". "Device is accessible through the internet". "Fix this as soon as possible" "your devi...
We have been having issues with our internet, everything from bad upload to short disconnects and degraded speeds and worst of all high ping. we have had several techs out and open tickets to monitor our internet, sometimes I get told its a bad signa...
Currently there is an outage in my neighbourhood. Many of us that called were told it was planned maintenance. You have our postal codes on file to know the area, you have our e-mail and an app. How about using that data to communicate to customers w...
Ignite 300U getting only like 50-60 MB’s speed My internet has been unreliable for 3 years. I’ve called multiple times to Rogers and they send a technician they improve the speed then it goes back again. It’s a constant issue and I’m getting very f...
This is a shot in the dark, but figured I'd ask. Is there any type of firmware that can be installed on the modem to monitor device usage? I have intermittent issues where TV begins to lag, and although I can see which devices are connected, I'...
Hey, everytime I try to run my Hitron on bridge mode it loses connection for 10 seconds, 2 or 3 times every hour.First I called customer service and was told that I can't run this modem on bridge mode... What? There are even tutorials here on how to ...
We're having an issue where our internet (wired) keeps stopping at least twice a day(Cambridge / Hespeler area). All traffic seems to just stop for 10-30 seconds, and then continues for a few seconds as if nothing happened, then stops again for 10...
Hello All, I have Rogers Ignite and an Arris XB6 modem. I am having some connection issues. First of all the internet works for my 3 TVs and my Wife's, daughters and my phones. My son returned home and his phone shows it connects but it won't actu...