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Rogers Hitron CODA-4582 Hardware

Double_K
I'm a reliable contributor
2,050 REPLIES 2,050

Re: Rogers Hitron CODA-4582 Hardware

Hybrid_Noodle
I plan to stick around
As much as there is problems going on now for many people across the different product lines. I have been lucky enough to escape without any major issues and I am really looking forward to what is coming down the pipeline in the next 12-18 month across all services.

I will be sad however that we most likely wont be able to use the current Nextbox devices for the new X1 service as I have 2 boxes from rent to own that I wouldn't want to go back to renting again.

Re: Rogers Hitron CODA-4582 Hardware

yyzsam
I plan to stick around

80MHz isn't illegal, boosting the power level can be which is an option on most of the x-WRT firmware offerings.

 

 

Re: Rogers Hitron CODA-4582 Hardware

What the name of modem ? Better then Hiltron I hope

Re: Rogers Hitron CODA-4582 Hardware

JohnBeaudin
I'm a senior contributor

a lot better than Hiltron yes

Re: Rogers Hitron CODA-4582 Hardware

yyzsam
I plan to stick around

You're linking to a two year old article and that article clearly states that TP-Link is the leader not Netgear, Netgear is in fact in 3rd place.

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Furthermore, you are comparing a retail netgear wifi rouert to a "service provider" modem/wifi-router.

Re: Rogers Hitron CODA-4582 Hardware

yyzsam
I plan to stick around

and those stats only apply to SmallnetBuilder sales via Amazon. That hardley represents the market as a whole.

"The data represents sales of over 700 routers purchased by SmallNetBuilder visitors after they clicked on any Amazon link "

Re: Rogers Hitron CODA-4582 Hardware

When will Rogers get this new modem

Re: Rogers Hitron CODA-4582 Hardware

JohnBeaudin
I'm a senior contributor

@lethalsniper it says mid 2017 in the article.. we will probably have a date by that time.

Re: Rogers Hitron CODA-4582 Hardware

Double_K
I'm a reliable contributor

@JohnBeaudin wrote:

@lethalsniper it says mid 2017 in the article.. we will probably have a date by that time.


@JohnBeaudin, @lethalsniper , see this thread - it's highly doubtful Rogers will be deploying a "9Gbps over WiFi" (aka 802.11ax) gateway this year;

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/4077...

 

Since the annual report was probably written & content approved in November/December, they probably meant the CODA-4582, which is a DOCSIS 3.1 gateway.

Re: Rogers Hitron CODA-4582 Hardware

JohnBeaudin
I'm a senior contributor

So we are stuck with Hiltron, we can kiss goodbye to a good ping in online games in that case.

Maybe next year perhaps.

Re: Rogers Hitron CODA-4582 Hardware

Hybrid_Noodle
I plan to stick around
@Double_K that was most likely a typo on the annual report or someone not understanding technology writing the document.

In the lightreading report (http://www.lightreading.com/cable/set-top-boxes/rogers-embraces-comcast-north-strategy/d/d-id/729866) it states
"Turning to the broadband side, Rogers plans to ape Comcast's strategy south of the border by deploying the US MSO's new DOCSIS 3.1 WiFi gateways, WiFi extenders and wireless set-tops starting in the middle of this year. The souped-up WiFi gateways -- which are capable of delivering up to 9 Gbit/s in the home and support voice, video, data, home monitoring and home automation services -- are meant to complement Rogers' rollout of 1-Gig service throughout its entire eastern Canada footprint."

Technically DOCSIS 3.1 can support speeds of up to 10Gbps on the download side and if it is a DOCSIS 3.1 modem that is being released by Comcast it could support the up to 9Gbps stated in the lightreading article.

It is unlikely that we would ever get the full 9Gbps for a multitude of factors but anything is possible in hypothetical land.

Re: Rogers Hitron CODA-4582 Hardware

Wait a min, I thought this new coda modem was suppose to fix ping and latency due to the new puma 7 when it comes to online gaming? What happ ?

Re: Rogers Hitron CODA-4582 Hardware

@abc2017, after reading your post I can't help but say this, please don't pay any attention to the ratings given on the Amazon site.  They're meaningless, for the most part made by individuals who haven't taken the time to look critically at the performance of the router, including throughput, latency, wifi performance if applicable, etc, etc, and run thru a series of tests with some type of rudimentary tools which are available online.  Unfortunately, this also applies to many reviews by computer magazines and review agencies.  They don't spend the time and money that is necessary to really test these modems.  End result, a glowing report for a poorly performing modem.  CableLabs, which tests for Docsis compatibility has washed it hands of testing modems for performance.  That's unfortunate as CableLabs is probably the best place for any of these tests to take place.  But, as they say, "not our responsibility".  If you read thru any of the Multi-Media sites, you will see great looking product announcements that promise to give the ISPs and consumers some type really interesting futuristic service.  Its too bad that the same Multi-Media sites don't hold the manufactures feet to the fire over basic performance issues with those devices instead of being a rah-rah cheerleader site. 

 

Given the current debacle with the Puma 6/6MG modems, its pretty clear that there isn't any agency or company that has, or is willing to step up to the plate to test the modems and produce a factual report that can be used to compare one modem against the other and that details the shortcomings of the modems.  This includes Intel and Broadcom, who design these chipsets.  That unfortunately leaves the ISPs and end customers to test the modems, either thru some limited test scenarios, or thru daily use, whereby the problems and idiosyncrasies are determined.  These should have been caught in engineering tests long before the modems were ever produced.  The end customers should not have to be the testing agency.

 

So, bottom line, is this solely a Rogers situation?  Not by a long shot.  Other ISPs are grappling with these same problems, some with some success, others failing at the attempt.  If you want to see misery, read thru the Virgin Media site.  Virgin Media uses a Puma 6MG modem as well and its customers are not a happy group these days.  We're extremely lucky that @RogersDave has been willing to engage the customers in this forum and use the feedback to address the various issues that come up.  Without his active participation and involvement we would be severely hooped, to put it bluntly.  Progress is being made, but, there is no magic wand here to solve everything all at once.  Other sites only have forum moderators answering questions and those answers are either totally misinformed or deliberately incorrect, I'm not sure which one fits and there is no indication of progress on any of these issues within those ISPs.  So, as much as you might not believe it, we're ahead of a lot of other ISPs. 

 

The move to the CODA-4582 was probably an educated choice between waiting for Intel and Arris to come up with the change files necessary to correct the behavior of the Puma6/6MG modems and getting the Puma 7 modem out the door so that in a worst case scenario, Rogers could walk away from the Puma 6MG modems.  That's speculation on my part, but its a reasonable plan.  The updated Puma 6 firmware is just starting to hit various test modems in the US at this time, so there isn't any feedback on whether or not the changes have been successful.  We'll soon know the answer to that question.  If not, the next question for a number of ISPs will be, okay, where do we all go from here. And "here" includes several tens of thousands of modems.  Do they all move en mass to the new Broadcom and Intel next generation chipsets?  If that's the case, Rogers is already on that road, ahead of the pack.  It is unfortunate that the CODA-4582 has as many issues as it does.  As I see it, there was no easy choice between waiting for changes to fix the Puma 6/6MG issues, hoping all would work out, or pushing ahead with the Puma 7 modems.  Both Intel and Broadcom next gen chipsets have been available for testing, but, until you actually put them into service, you really don't know what issues might come up.  You can run a considerable amount of inhouse testing, but that still won't cover the wide range of devices that the modems will operate with in the customers homes and businesses.  And that leads to where we are now.  As you indicate, the Broadcom next gen modems are available now as well, but, we haven't seen anywhere near enough critical feedback for those modems to know what problems might exist within the chipset, if any.  Give that some time and don't pre-judge the outcome based on a few Amazon reviews.

Re: Rogers Hitron CODA-4582 Hardware

@lethalsniper, the short answer is, it does.  In terms of the high latency exhibited with the Puma 6/6MG modems, the CODA-4582 does not exhibit any of that behaviour.  There has to be something else going on that is continuously driving your ping times up.  If you ran a 1 second pingplot to the CMTS, or in your case to the Multiple Dwelling Unit (MDU) which is in the basement of large apartment buildings, you would be able to determine if there are any time of day performance issues associated with the CMTS or MDU.  That might provide some answers to the problems you are seeing.

Re: Rogers Hitron CODA-4582 Hardware

How to run a cmts and mdu test ? @Datalink

Re: Rogers Hitron CODA-4582 Hardware

RyzenFX
I'm a reliable contributor
There is no doubt that Rogers will be releasing another gateway mid-2017. From what I've heard Comast has a Technicolor line of modems that supports DOCSIS 3.1. I think they currently offer the modem (TC4400) and I've heard a gateway is still under testing.

Re: Rogers Hitron CODA-4582 Hardware

JohnBeaudin
I'm a senior contributor

@lethalsniper

 

In my case I tested my old CGN3ACR vs the new CODA and the ping is identical in the following games ( Dota2,CSGO,Diablo3,Overwatch,League of legends and Wow.

 

I expect ping to go down a bit when my area is deployed with DOCSIS 3.1 , but I am sure that Comcast modem would be an improvement ping wise, espescially for online gamers.

Re: Rogers Hitron CODA-4582 Hardware

Hybrid_Noodle
I plan to stick around
@JohnBeaudin .. You could never know there could be more issues that are unknown with the Comcast stuff and may not perform the same way with the other Rogers equipment.

While the grass may always look greener on the other side. Lets keep working on fertilizing our own lawns :).

Re: Rogers Hitron CODA-4582 Hardware

JohnBeaudin
I'm a senior contributor

@Hybrid_Noodle

 

We will see.. our best asset is definetely Dave! he's doing miracles considering the availability of the hardware he have to use, I am really thankful we have him.

Re: Rogers Hitron CODA-4582 Hardware

Mayoo
I plan to stick around

@Mayoo wrote:

@RogersDave Thanks for taking a look at my issue. i have swaped the modem to the modem with black dot

 

Modem also got the latest .23 pushed. 

 

I have Factory Reset the Modem

Hard Rebooted

Connected Directly to Modem even though its set in Bridge. 

 

My download speed for some reason is not passing 400mbps ( I was constantly getting ~800 with old CODA on pre .19 FW. Issue started happening from .20 on wards .. 

 

Whats going on .. missing my CGN now 😞 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM0.1003938.983
2363000000256QAM0.6001038.983
3369000000256QAM0.6001138.983
4375000000256QAM0.4001238.983
5381000000256QAM0.7001338.983
6387000000256QAM0.3001438.983
7393000000256QAM-0.4001538.983
8399000000256QAM-2.9001637.636
9405000000256QAM-2.5001737.636
10411000000256QAM-0.4001838.983
11417000000256QAM0.3001938.605
12423000000256QAM0.8002038.605
13429000000256QAM0.6002138.605
14435000000256QAM1.2002238.983
15441000000256QAM1.5002338.983
16447000000256QAM1.5002438.983
17555000000256QAM-0.2002538.605
18561000000256QAM0.0002638.605
19567000000256QAM0.0002738.983
20573000000256QAM0.0002838.605
21579000000256QAM0.5002938.983
22585000000256QAM0.5003038.983
23591000000256QAM0.4003138.983
24597000000256QAM0.1003238.983
25603000000256QAM0.1003338.983
26609000000256QAM-0.5003438.605
27615000000256QAM0.0003538.983
28621000000256QAM-0.2003638.983
29633000000256QAM0.0003738.983
30639000000256QAM-0.1003838.983
31357000000256QAM0.900938.983
32651000000256QAM0.0004038.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM36.00016400000
238595824ATDMA - 64QAM39.25033200000
323700000ATDMA - 64QAM36.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

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Ok.. So i have narrowed down the issue and found out my speeds are back to 900Mbps down / 40mbps UP between 1.30AM - 8.30AM everyday !!! 

 

So when i run Speed test at 1.30AM - 8.30AM every day, my speeds are back to 900mbps/40mbps up while rest of the hours its stuck at 400Mbps .. 

 

Is this due to Network Congestion ? My area is still  on DOCSIS 3.0 

Re: Rogers Hitron CODA-4582 Hardware

Alex4161
I'm a senior contributor

@Mayoo

 

I would suggest that you call Rogers Support and open a ticket. They can contact their Network group to monitor the issue and make the necessary changes.  I had a packet loss/performance issue last month and after a few weeks the ticket was closed and I no longer experience this problem.