Rogers Hitron CODA-4582 Hardware

[Double_K]

Announced 13-December-2016 by @RogersDave  http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/379...

Credit to @Hybrid_Noodle

Hitron website: http://www.hitron-americas.com/product/coda-4582/

Datasheet: http://www.hitron-americas.com/wp-content/uploads/2016/09/CODA-4582-Datasheet.pdf

60W Power Supply built into unit

Pictures of Hardware Version 1A:

***Added Labels***

[Mayoo]

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@coder_1990 wrote:
Did you try another browser? Or does your browser need an update? I'm using Google Chrome, I was getting the same reduced speeds until I updated the browser after getting the .23 fw update.

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yes my chrome is updated .. everything was fine until .20 got pushed to my modem 😞

Called rogers tech support and they said .19 is the production safe version and anything else is beta and they tried pushing me .19. I think i was part of the beta and i got again upgraded to .23 

My download speed test results are locked at 400mbps for some reason .. Can anyone help pls ?

Also how to find out that i am on DOCSIS 3.1 version ? My download and upload icons are blue ... 

[yyzsam]

Up & Down light will be the same Blue for D3. If the Down light is a lighter Blue then it's 3.1

[Mayoo]

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@effff wrote:

Up & Down light will be the same Blue for D3. If the Down light is a lighter Blue then it's 3.1

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Thanks .. is there any other method to find if i am on D3.1 ? 

[DaveFro]

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@Mayoo wrote:

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@effff wrote:

Up & Down light will be the same Blue for D3. If the Down light is a lighter Blue then it's 3.1

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Thanks .. is there any other method to find if i am on D3.1 ? 

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On your modem signals, if the section below for either receiver has anything other than NA as a value for FFT, then you are on 3.1

[Datalink]

For Docsis 3.1 on the modem, if it is up and running, the Downstream LED at the front of the modem will be cyan in colour, the Upstream LED will be blue.  In the modem's STATUS .... DOCSIS WAN page, the OFDM Downstream section will indicate one, or two channels up and running, most likely one at this point.  If both channels indicate "No", then Docsis 3.1 is not running on your modem. 

[fearless90]

So it has been couple of days with the .23 revision and I still get the mdd timeouts pretty often. @RogersDave can you help?

[Windwalker]

@Double_K  - What did the TV tech determine was your problem?

[Double_K]

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@Windwalker wrote:

@Double_K  - What did the TV tech determine was your problem?

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1st Internet Techs (there was 2 of them) - replaced modem

2nd Internet Tech - added -6dB filter to back of modem

3rd Internet Tech - replaced grounding connector outside and change ends of cable at tap, ground, and wire into house

Internet Telephone Support - replaced modem again at local store

1st TV tech - was here to fix an older 4250HD STB not re-authorizing on the cable.  After fixing that by replacing the ends on the cable, instead of calling it done, he then proceeded to test the whole house - "Hey, your signal levels are really high - are you having issues with your Nextbox 3.0?"  Which was "yes, and our internet"...

When I showed him what was wrong, he went into action.

He took me through all of his testing, showing me the signal levels at the tap, at the ground, at the wire into the house, at the modem, at the TV STB.  Said that my line had an incredibly strong signal.  He swapped out splitters, removing the -6dB filter from the back of the modem (which was causing upstream signal to spike, and T3 timeouts), getting me down to -7dB on the first splitter into the modem, and -10.5 dB into the STBs.

By reducing the connections between the modem & the tap, using 1 signal reducer / splitter, it fixed my upstream, which fixed my disconnects (still have T3 timeouts, but no disconnects since switching to the new CODA modem).

[Windwalker]

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@Double_K wrote:

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@Windwalker wrote:

@Double_K  - What did the TV tech determine was your problem?

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1st Internet Techs (there was 2 of them) - replaced modem

2nd Internet Tech - added -6dB filter to back of modem

3rd Internet Tech - replaced grounding connector outside and change ends of cable at tap, ground, and wire into house

Internet Telephone Support - replaced modem again at local store

1st TV tech - was here to fix an older 4250HD STB not re-authorizing on the cable.  After fixing that by replacing the ends on the cable, instead of calling it done, he then proceeded to test the whole house - "Hey, your signal levels are really high - are you having issues with your Nextbox 3.0?"  Which was "yes, and our internet"...

When I showed him what was wrong, he went into action.

He took me through all of his testing, showing me the signal levels at the tap, at the ground, at the wire into the house, at the modem, at the TV STB.  Said that my line had an incredibly strong signal.  He swapped out splitters, removing the -6dB filter from the back of the modem (which was causing upstream signal to spike, and T3 timeouts), getting me down to -7dB on the first splitter into the modem, and -10.5 dB into the STBs.

By reducing the connections between the modem & the tap, using 1 signal reducer / splitter, it fixed my upstream, which fixed my disconnects (still have T3 timeouts, but no disconnects since switching to the new CODA modem).

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@Double_K  -  Thanks for the detailed reply!  It's amazing how many things can affect the signal and unless you have a knowledgeable tech, the issue won't be resolved.  Seems like the CODAs are very sensitive to off spec signal.

I need to get a tech in to check my lines.  Fingers crossed.

I'm still amazed that after all this time a lot of us are still having issues with the modem and network.

By the way how is your modem performing now?

[prateeck7]

hmmm...So Rogers lied to me when I called in to check 'if my area was Docsis 3.1 enabled?'

My modem doesn't have purple light on and 'OFDM Downstream Overview' is Na/Na and No/No.

Shame.

Edit1 : Anybody here is Scarborough area with Docsis 3.1 enabled?

Edit2: Nevermind. Is Docsis 3.1 enable or not for me?

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	31.000	2	6400000
2	38596000	ATDMA - 64QAM	38.500	3	3200000
3	30596000	ATDMA - 64QAM	31.250	1	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Windwalker]

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@prateeck7 wrote:

hmmm...So Rogers lied to me when I called in to check 'if my area was Docsis 3.1 enabled?'

My modem doesn't have purple light on and 'OFDM Downstream Overview' is Na/Na and No/No.

Shame.

Edit1 : Anybody here is Scarborough area with Docsis 3.1 enabled?

Edit2: Nevermind. Is Docsis 3.1 enable or not for me?

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	31.000	2	6400000
2	38596000	ATDMA - 64QAM	38.500	3	3200000
3	30596000	ATDMA - 64QAM	31.250	1	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

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@prateeck7- I'm in the Pharmacy and Eglinton area.  This is what you would see if 3.1 is enabled.  And my download light is a lighter blue.

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	5.800003
1	NA	NA	NO	NO	NO	NA

[prateeck7]

@Windwalker

Yep, Rogers agents definitely lied to me on two seperate occasions then.

I hear Rogers will roll full Docsis 3.1 by the end of February. But, I don't trust them. Probably, will take 1 more year to implement in my area if I am lucky. I live at Markham-Sheppard area.

Thank god this community exists that I now know how I am being duped.

[Double_K]

@Windwalker

My modem is great now.  I'm on the original launch white CODA-4582, in bridge mode, getting 130+/10+ on a 100u package.  I don't get any disconnects.

Have no idea what I would get if I was on the Gigabit plan - but I haven't found a need for that kind of speed yet.  We consumed over 1.6TB - yes terabytes - of video streaming, games, voice over IP, and regular data on multiple devices last month, and didn't have any issues with insufficient bandwidth or latency or jitter.

[prateeck7]

Anybody know if there is a map or something to see Docsis 3.1 enabled area. I would like to see it if area close to me are on it in the hopes it might just get to me sooner than later. I am 14km away from @Windwalker's docsis 3.1 enabled area.

[gp-se]

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@prateeck7 wrote:

Anybody know if there is a map or something to see Docsis 3.1 enabled area. I would like to see it if area close to me are on it in the hopes it might just get to me sooner than later. I am 14km away from @Windwalker's docsis 3.1 enabled area.

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No Map, but the rollout is happening at a very fast pace, it shouldn't be longer than a month or two for most areas to be DOCSIS 3.1

[RyzenFX]

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@gp-se wrote:

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@prateeck7 wrote:

Anybody know if there is a map or something to see Docsis 3.1 enabled area. I would like to see it if area close to me are on it in the hopes it might just get to me sooner than later. I am 14km away from @Windwalker's docsis 3.1 enabled area.

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No Map, but the rollout is happening at a very fast pace, it shouldn't be longer than a month or two for most areas to be DOCSIS 3.1

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Spoke to a rep yesterday about DOCSIS 3.1, and he said that they are targeting to have the rollout completed by the end of Q1. This means that the rollout will pretty much completed by March 31st.

[gp-se]

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@RyzenFX wrote:

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@gp-se wrote:

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@prateeck7 wrote:

Anybody know if there is a map or something to see Docsis 3.1 enabled area. I would like to see it if area close to me are on it in the hopes it might just get to me sooner than later. I am 14km away from @Windwalker's docsis 3.1 enabled area.

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No Map, but the rollout is happening at a very fast pace, it shouldn't be longer than a month or two for most areas to be DOCSIS 3.1

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Spoke to a rep yesterday about DOCSIS 3.1, and he said that they are argeting to have the rollout completed by the end of Q1. This means that the rollout will pretty much completed by March 31st.

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That's the time frame I was thinking, because the hardware is already in place, it's just a configuration change to the CMTS to enable it. However the more Hitron CODA modems on the CMTS the faster they will deploy 3.1, because using 3.1 takes channels away from 3.0

[tyreman]

Is the a list of fixes and or changes for FW .23?

Thanx in advance

[nineiron]

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@tyreman wrote:

Is the a list of fixes and or changes for FW .23?

Thanx in advance

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+1, a full history of fixes in each release would be even better!

[Lumute]

Second post on this thread: link

[lethalsniper]

@Datalink I put the coda modem to bridge mode and using own router question here is how come I can still log on the coda modem wireless using 192.168.100.1 if I bridged it