Rogers Hitron CODA-4582 Hardware

[Double_K]

Announced 13-December-2016 by @RogersDave  http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/379...

Credit to @Hybrid_Noodle

Hitron website: http://www.hitron-americas.com/product/coda-4582/

Datasheet: http://www.hitron-americas.com/wp-content/uploads/2016/09/CODA-4582-Datasheet.pdf

60W Power Supply built into unit

Pictures of Hardware Version 1A:

***Added Labels***

[ryanto]

I haven't bought a router yet.. but willing to if this resolves the latency/speed issues.

[yyzsam]

Replying to my own thread here,

So since the tech was here I haven't lost connectivity like I was before (10m-3hrs).

However all is not well, I am getting some serious packet loss. Duirng the day it is random but at nigth between 7pm-12am or so I can't even finish a speed test from Rogers own site without link errors.

This issue is bigger than the modem since I was having issues with Teksavvy and the Hitron CDA3, then Rogers with tthe CGN3ACR and now the CODA-4582 Black Dot Editon :-). Sorry if this shoudl be it's own thread.

I have no probelms getting fullspeed it's just the paketloss/linkerrors are making Rogers line almost useless.

Going to open up another ticket but any suggestions would be appriciated.

Checkout the MTR test below, top image is Rogers and the bottom is Teksavvy DSL.

Modem stats below;

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	8.200	7	38.983
2	567000000	256QAM	8.200	3	38.605
3	573000000	256QAM	8.400	4	38.983
4	579000000	256QAM	8.200	5	38.605
5	585000000	256QAM	8.300	6	38.983
6	561000000	256QAM	8.100	2	38.983
7	597000000	256QAM	7.600	8	38.983
8	603000000	256QAM	7.600	9	38.983
9	609000000	256QAM	8.200	10	38.983
10	615000000	256QAM	8.200	11	38.983
11	621000000	256QAM	8.000	12	38.983
12	633000000	256QAM	7.900	13	38.983
13	639000000	256QAM	8.000	14	38.983
14	645000000	256QAM	7.800	15	38.983
15	651000000	256QAM	7.300	16	38.605
16	657000000	256QAM	7.200	17	38.983
17	663000000	256QAM	7.100	18	38.983
18	669000000	256QAM	7.400	19	38.983
19	675000000	256QAM	6.900	20	38.983
20	681000000	256QAM	6.600	21	38.605
21	687000000	256QAM	6.400	22	38.605
22	693000000	256QAM	6.600	23	38.605
23	699000000	256QAM	6.400	24	38.983
24	705000000	256QAM	6.200	25	38.605
25	711000000	256QAM	6.100	26	38.983
26	717000000	256QAM	6.500	27	38.983
27	723000000	256QAM	6.200	28	38.605
28	825000000	256QAM	7.500	29	38.983
29	831000000	256QAM	7.200	30	38.983
30	837000000	256QAM	6.800	31	38.605
31	843000000	256QAM	7.000	32	38.983
32	555000000	256QAM	8.300	1	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	8.300003
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38596000	ATDMA - 64QAM	39.250	3	3200000
2	30596000	ATDMA - 64QAM	36.000	1	6400000
3	23700000	ATDMA - 64QAM	37.250	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[mattmartinolc]

Gigabit package and Coda-4582 are both JUNK

So far the Coda-4582 has been GARBAGE - as well as the "gigabit" internet package. In the one month I have had the service, I have had three technicians visit my home, daily chats with support staff who don't seem to have a clue (they all say things that conflict with one another), four wasted trips to Rogers Stores and have had no reliable or just no internet for this whole time. The support staff say there is no problem with the service, even though they can only score ~300mbit with remote testing. The technicians say there's definitely a problem but don't know what they can do about it. I am at my wits end and have been clear with support that I intend not to pay my bill until they deliver on my internet package. I signed up in December, and I SPECIFICALLY asked on the phone if my address has Docsis 3.1. I was told YES. Two weeks into daily chats with support (a lot of the time on my LTE cell data because the net wouldn't actually work) I get told that no, Docsis 3.1 was not yet rolled out. I have never been able to score more than around 360mbit. Today I average anywhere between 180-225mbit the day after driving 40 mins each way to a Rogers store in a neighboring city to get the new "black dot" modem. They last night called me to say they did not have the updated firmware they told me it would have and were flashing the version 19 firmware on the unit but it did nothing to help. The support staff are telling me this is normal because the plan is "up to" a gigabit. When they aren't telling me that, they are asking me to downgrade to the 250 ignite package so that it would appear to be working properly. I have refused and intend to hold Rogers to delivering on the package they advertised, promoted and got me to sign on to.  Rogers needs to get their act together and stop advertising speeds they can't even get half of. GARBAGE.

[RogersDave]

---

@effff wrote:

Replying to my own thread here,

So since the tech was here I haven't lost connectivity like I was before (10m-3hrs).

However all is not well, I am getting some serious packet loss. Duirng the day it is random but at nigth between 7pm-12am or so I can't even finish a speed test from Rogers own site without link errors.

This issue is bigger than the modem since I was having issues with Teksavvy and the Hitron CDA3, then Rogers with tthe CGN3ACR and now the CODA-4582 Black Dot Editon :-). Sorry if this shoudl be it's own thread.

I have no probelms getting fullspeed it's just the paketloss/linkerrors are making Rogers line almost useless.

---

The packet loss reported by WinMTR is a known issue. It is not real packet because as you can see, you sent 95 packets to Google and 95 were received. This means that the path all the way to Google didn't have packet loss.

It's strictly a cosmetic problem but it is fixed in firmware 2.0.10.21T1.

Dave

[BS]

@mattmartinolc  Thanks for pointing out the issues you are having.  They are not unique to you as you have seen on the forum threads - take a look at the beta testing page too - you may actually be able to get some engineering support from @RogersDave if you are planning to stay with the current package with poor speed, would make sense to be part of beta test.

But if you haven't, I would escalate to office of president.  Be careful about not paying until you get the service, unless you have escalated and got agreement on this - it potentially can run you into difficulties.  I don't know when you got the service signed on - but you do have a 30 day grace to just walk away and pay for what service you have received, which I would hope that a discussion with office of president may support you in an acceptable response that you can agree to.

Good luck with your next steps - you have worked with them, you have expressed your strong concerns here, now next step would be to go to office of president - in MYROGERS, go to contact us, and click on submit a concern - that one last time I went to it allows for about 400 characteristics, but if you go specifically to a support area (say technical), you can also do submit a concern and it allows for a longer description.  They usually will phone you within 48 hours, I have always been called within 24.

Best of luck, I know I wouldn't be too happy if I was first marketed 1 GB, then didn't get it, then got so many different answers as described, then tell you to go to 250 MB.  If you can't deliver 3.1, don't say you can, if you can't deliver that to your area, then don't offer it.

They must be getting some idea the areas where it just won't deliver - I know I called in a while back and they said they can deliver it, but checked a few neighbours who had tried it out and dropped it because they couldn't get it.

Bruce

[soundwave80]

I agree the coda modem is a piece of junk, see if you can get a cgnm 3552 and save yourself the frustration.

[mattmartinolc]

Yea that's the one they got me to turn in yesterday. It was scoring around 370mbit. It's the modem they claim were able to reach 500mbit on a remote test.

[mattmartinolc]

@BSThanks for the reply. Yes I have been doing my best to work with them. Yesterday the office of the president contacted me. They sent the senior tech today who found that the cable nipple in the wall had a short. He swapped it out but there has been no change or improvement in speed. The opposite actually as I am getting lower speeds now with the black dot modem. I have today filed a formal complaint with the Commissioner for Complaints for Telecommunications Services with the pertinent info, dates, what's happened so far, what has been said to me, attachments of chat transcripts etc. Hopefully a resolution will be on the horizon because next is the CRTC. As for not paying, I already have had them credit me the entire first month thus far because I rely on internet for my work and am potentially losing revenue thanks to this mess. I was clear to them from day one that I would not pay until they delivered on what I signed up to. If they pull their end, I will pull mine.

[hardretro]

@RogersDave, since replacing the modem with a black dot variant 36 hours ago, I've since had 3 No Ranging Response critical errors, all coinciding with speed drops and outright disconnection.

From what I can see the signal levels are still good, and now all channels are connected:

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 1.900 31 38.983
2 363000000 256QAM 2.400 10 38.983
3 369000000 256QAM 2.200 11 38.983
4 375000000 256QAM 1.900 12 38.605
5 381000000 256QAM 1.600 13 38.983
6 387000000 256QAM 2.000 14 38.605
7 393000000 256QAM 2.100 15 38.605
8 399000000 256QAM 2.200 16 38.605
9 405000000 256QAM 2.100 17 38.983
10 411000000 256QAM 2.500 18 38.605
11 417000000 256QAM 2.400 19 38.605
12 423000000 256QAM 2.400 20 38.605
13 429000000 256QAM 2.500 21 38.983
14 435000000 256QAM 2.500 22 38.605
15 441000000 256QAM 2.400 23 38.605
16 447000000 256QAM 2.700 24 38.983
17 555000000 256QAM 2.000 25 37.636
18 561000000 256QAM 1.900 26 37.636
19 567000000 256QAM 1.800 27 38.983
20 573000000 256QAM 1.800 28 37.636
21 579000000 256QAM 1.900 29 38.605
22 585000000 256QAM 1.900 30 38.605
23 357000000 256QAM 2.100 9 38.605
24 597000000 256QAM 1.700 32 38.983
25 603000000 256QAM 1.600 33 38.605
26 609000000 256QAM 1.400 34 38.605
27 615000000 256QAM 1.700 35 38.605
28 621000000 256QAM 1.800 36 38.983
29 633000000 256QAM 2.000 37 38.605
30 639000000 256QAM 1.800 38 38.605
31 645000000 256QAM 1.700 39 38.983
32 651000000 256QAM 2.000 40 38.605

Is it worth getting a technician out, or are they even able to diagnose this intermittent issue? My understanding is that the root cause of No Ranging Response errors are issues in Rogers distrobution points, and not my local line.

[Vikentieff]

Follow up #2: now instead of rebooting every night, this thing just drops internet connection (at the exact same time it usually reboots at night), until manually rebooted. This is just ridiculous!

Lost MDD Timeout

SYNC Timing Synchronization failure - Loss of Sync -- Both are abundant in the log.

Will see how it goes in the next 24 hrs, but I'm loosing patience because not only this things freezes, reboots and does very poorly on both 2.4 and 5 Ghz bands, it also lags a lot in online games and packet loss is at about 50%, on the same servers that used to be only 12-15% with the older ACR modem. Not sure if the older powered amp (rogers installed) is an issue, but without it my signal levels go to -9 -11 on most channels. Should I get in touch with tech support because of it?

[gp-se]

---

@Vikentieff wrote:

Follow up #2: now instead of rebooting every night, this thing just drops internet connection (at the exact same time it usually reboots at night), until manually rebooted. This is just ridiculous!

Lost MDD Timeout

SYNC Timing Synchronization failure - Loss of Sync -- Both are abundant in the log.

Will see how it goes in the next 24 hrs, but I'm loosing patience because not only this things freezes, reboots and does very poorly on both 2.4 and 5 Ghz bands, it also lags a lot in online games and packet loss is at about 50%, on the same servers that used to be only 12-15% with the older ACR modem. Not sure if the older powered amp (rogers installed) is an issue, but without it my signal levels go to -9 -11 on most channels. Should I get in touch with tech support because of it?

---

yes call tech support, your levels are out've spec

[clenh]

Earlier today, spoke with tech support and he recommended me to do modem swap with the one with the black sticker.    Which I did, I just PM Dave for the new firmware update.    The signal seems a bit better than before.

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	645000000	256QAM	-2.800	39	37.356
2	363000000	256QAM	-1.600	10	38.605
3	369000000	256QAM	-2.200	11	38.605
4	375000000	256QAM	-1.900	12	38.605
5	381000000	256QAM	-1.900	13	38.605
6	387000000	256QAM	-2.000	14	38.983
7	393000000	256QAM	-1.400	15	38.605
8	399000000	256QAM	-1.200	16	38.983
9	405000000	256QAM	-1.200	17	38.605
10	411000000	256QAM	-1.500	18	38.605
11	417000000	256QAM	-1.700	19	38.605
12	423000000	256QAM	-1.700	20	38.605
13	429000000	256QAM	-1.500	21	38.983
14	435000000	256QAM	-1.100	22	38.983
15	441000000	256QAM	-1.100	23	38.605
16	447000000	256QAM	-0.200	24	38.983
17	555000000	256QAM	-2.000	25	38.983
18	561000000	256QAM	-2.100	26	38.983
19	567000000	256QAM	-2.700	27	38.605
20	573000000	256QAM	-2.000	28	38.605
21	579000000	256QAM	-1.900	29	38.983
22	585000000	256QAM	-2.400	30	38.983
23	591000000	256QAM	-2.300	31	38.605
24	597000000	256QAM	-3.100	32	38.605
25	657000000	256QAM	-2.200	41	38.605
26	663000000	256QAM	-1.500	42	37.636
27	669000000	256QAM	-1.400	43	37.356
28	675000000	256QAM	-1.100	44	37.636
29	633000000	256QAM	-2.600	37	38.983
30	639000000	256QAM	-3.100	38	37.636
31	357000000	256QAM	-1.400	9	38.605
32	651000000	256QAM	-2.800	40	37.636

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	39.250	1	6400000
2	38595746	ATDMA - 64QAM	43.000	3	3200000
3	23700000	ATDMA - 64QAM	39.250	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[DrWhom]

Not sure where to start! My service got "upgraded" to DOCSIS 3.1 about a week ago. Modem was on .19. Since then, the internet drops every 12-24h or so. I swapped for a "black dot" modem last night on .13, same issue. Bridge mode. Stats here: 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	645000000	256QAM	8.800	15	40.946
2	561000000	256QAM	7.700	2	40.946
3	567000000	256QAM	8.100	3	40.946
4	573000000	256QAM	7.600	4	40.366
5	579000000	256QAM	8.600	5	40.366
6	585000000	256QAM	8.300	6	40.946
7	591000000	256QAM	8.600	7	40.946
8	597000000	256QAM	7.800	8	40.946
9	603000000	256QAM	8.300	9	40.946
10	609000000	256QAM	8.300	10	40.366
11	615000000	256QAM	8.300	11	40.366
12	621000000	256QAM	8.300	12	40.366
13	633000000	256QAM	8.500	13	40.366
14	639000000	256QAM	8.900	14	40.366
15	555000000	256QAM	8.000	1	40.946
16	651000000	256QAM	8.200	16	40.366
17	657000000	256QAM	8.700	17	40.366
18	663000000	256QAM	8.500	18	40.946
19	669000000	256QAM	8.700	19	40.946
20	675000000	256QAM	9.100	20	40.366
21	681000000	256QAM	8.300	21	40.366
22	687000000	256QAM	8.300	22	40.366
23	693000000	256QAM	7.200	23	40.366
24	699000000	256QAM	8.600	24	40.946
25	705000000	256QAM	7.700	25	40.366
26	711000000	256QAM	8.400	26	40.946
27	717000000	256QAM	7.100	27	40.946
28	723000000	256QAM	7.900	28	40.366
29	825000000	256QAM	8.300	29	38.983
30	831000000	256QAM	8.000	30	38.605
31	837000000	256QAM	7.000	31	38.605
32	843000000	256QAM	6.900	32	37.636

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	4.199997

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	35.000	4	6400000
2	38595824	ATDMA - 64QAM	37.000	6	3200000
3	23700000	ATDMA - 64QAM	35.000	5	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[hardretro]

@RogersDave I've now had 5x 'No Ranging Response received' critical errors today coupled with extreme slowdown then reboot. Shortly after these I've had two RCS Partial Service warnings as well.

What's going on with this network???????

@DrWhom what is your log showing when you get the drop -outs?

EDIT: Just noticed I'm showing an OFDM Downstream Connection now as well, so Docsis 3.1 enabled in the last 24 hours.

[Double_K]

---

@hardretro wrote:

@RogersDave I've now had 5x 'No Ranging Response received' critical errors today coupled with extreme slowdown then reboot. Shortly after these I've had two RCS Partial Service warnings as well.

What's going on with this network???????

@DrWhom what is your log showing when you get the drop -outs?

---

@hardretro  What did the Rogers tech say?

[DrWhom]

I've been getting a few different criticals: 

SYNC Timing Synchronization failure

No Ranging Response received - T3 time-out

Ranging Request Retries exhausted

I don't know exactly when the internet last cut out, but I will try to better correlate in the logs. 

[Mayoo]

@RogersDave Thanks for taking a look at my issue. i have swaped the modem to the modem with black dot

Modem also got the latest .23 pushed. 

I have Factory Reset the Modem

Hard Rebooted

Connected Directly to Modem even though its set in Bridge. 

My download speed for some reason is not passing 400mbps ( I was constantly getting ~800 with old CODA on pre .19 FW. Issue started happening from .20 on wards .. 

Whats going on .. missing my CGN now 😞 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	645000000	256QAM	0.100	39	38.983
2	363000000	256QAM	0.600	10	38.983
3	369000000	256QAM	0.600	11	38.983
4	375000000	256QAM	0.400	12	38.983
5	381000000	256QAM	0.700	13	38.983
6	387000000	256QAM	0.300	14	38.983
7	393000000	256QAM	-0.400	15	38.983
8	399000000	256QAM	-2.900	16	37.636
9	405000000	256QAM	-2.500	17	37.636
10	411000000	256QAM	-0.400	18	38.983
11	417000000	256QAM	0.300	19	38.605
12	423000000	256QAM	0.800	20	38.605
13	429000000	256QAM	0.600	21	38.605
14	435000000	256QAM	1.200	22	38.983
15	441000000	256QAM	1.500	23	38.983
16	447000000	256QAM	1.500	24	38.983
17	555000000	256QAM	-0.200	25	38.605
18	561000000	256QAM	0.000	26	38.605
19	567000000	256QAM	0.000	27	38.983
20	573000000	256QAM	0.000	28	38.605
21	579000000	256QAM	0.500	29	38.983
22	585000000	256QAM	0.500	30	38.983
23	591000000	256QAM	0.400	31	38.983
24	597000000	256QAM	0.100	32	38.983
25	603000000	256QAM	0.100	33	38.983
26	609000000	256QAM	-0.500	34	38.605
27	615000000	256QAM	0.000	35	38.983
28	621000000	256QAM	-0.200	36	38.983
29	633000000	256QAM	0.000	37	38.983
30	639000000	256QAM	-0.100	38	38.983
31	357000000	256QAM	0.900	9	38.983
32	651000000	256QAM	0.000	40	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	36.000	1	6400000
2	38595824	ATDMA - 64QAM	39.250	3	3200000
3	23700000	ATDMA - 64QAM	36.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[hardretro]

@Double_K The appointment was bumped to tomorrow morning due to a change of schedule. Hope he can make sense of it as I haven't had an explaination elsewhere.

[coder_1990]

Hitron CODA-4582 newest .23 fw update.

Here are my stats:

DOCSIS Overview

Network Access	Permitted
IP Address	7.24.242.50
Subnet Mask	255.255.240.0
Gateway IP Address	7.24.240.1
DHCP Lease Time	😧 07 H: 00 M: 00 S: 00

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	2.100	31	38.605
2	363000000	256QAM	3.400	10	37.636
3	369000000	256QAM	3.300	11	37.356
4	375000000	256QAM	3.000	12	37.636
5	381000000	256QAM	2.900	13	37.356
6	387000000	256QAM	2.700	14	37.636
7	393000000	256QAM	2.900	15	37.636
8	399000000	256QAM	3.000	16	37.636
9	405000000	256QAM	2.700	17	37.636
10	411000000	256QAM	2.600	18	37.356
11	417000000	256QAM	3.000	19	38.605
12	423000000	256QAM	3.000	20	38.605
13	429000000	256QAM	3.000	21	37.636
14	435000000	256QAM	3.200	22	38.983
15	441000000	256QAM	3.100	23	38.983
16	447000000	256QAM	2.800	24	38.605
17	555000000	256QAM	2.500	25	38.605
18	561000000	256QAM	2.400	26	38.605
19	567000000	256QAM	2.200	27	38.983
20	573000000	256QAM	2.200	28	38.605
21	579000000	256QAM	2.000	29	38.605
24	597000000	256QAM	2.000	32	38.983
25	603000000	256QAM	2.400	33	38.983
26	609000000	256QAM	1.800	34	38.605
27	615000000	256QAM	1.900	35	38.605
28	621000000	256QAM	2.000	36	38.983
29	633000000	256QAM	1.900	37	38.983
30	639000000	256QAM	1.800	38	38.605
31	645000000	256QAM	1.700	39	38.605
32	651000000	256QAM	1.900	40	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38595766	ATDMA - 64QAM	51.000	3	3200000
2	30596000	ATDMA - 64QAM	49.500	1	6400000
3	23700000	ATDMA - 64QAM	51.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

 

[coder_1990]

Did you try another browser? Or does your browser need an update? I'm using Google Chrome, I was getting the same reduced speeds until I updated the browser after getting the .23 fw update.

[Double_K]

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@hardretro wrote:

@Double_K The appointment was bumped to tomorrow morning due to a change of schedule. Hope he can make sense of it as I haven't had an explaination elsewhere.

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@hardretro When I had issues in October, ironically it was the tv tech who helped improve my signalling issues after having multiple internet techs visit.