MyRogers & Rogers Apps
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Usage details not available.

Hello everyone, I have 5G home Internet from ROGERS and every time I open my MyRogers application On my iPhone to check how much data I used I can’t and I see that the usage details not available so anyone can help or had the same problem before and ...

MYROGERS APP

Hello, what's with all the problems and error messages with my rogers? Since switching to Rogers internet, I'd had nothing but problems. Now, I'm getting an error message saying. " No active services to manage, You're waiting for activation, so there...

MATT393 by I've been around
  • 152 Views
  • 1 replies
  • 0 likes

Resolved! Multi-factor authentication

rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account  but I never receive a SMS code when logging in ?   ***EDITED LABELS***

sierra1989 by I plan to stick around
  • 7847 Views
  • 24 replies
  • 1 likes

Unable to View Internet Usage

When I try to see my internet usage in the Rogers app, I always get this message “something went wrong”- I deleted the app and reinstalled it- the software on my phone is updated- I have the latest version of the Rogers app       ***Edited Labels***

jane16 by I've been here awhile
  • 1231 Views
  • 6 replies
  • 0 likes

Myrogers app not working

Myrogers app refusing to load to the login screen as well as myrogers web browser not showing me billing information! Wants me to link a ignite account number to my profile however everything is through my app so I can't even try that to progress to ...

MandyT by I've been around
  • 268 Views
  • 1 replies
  • 0 likes

The app wont let me sign in

When I try to log in to the app, it just gets stuck on the image of a woman in a red shirt looking at her phone, with the Roger's logo on the page. I have tried opening and closing the app many times, I tried clearing the cache. If I could uninstall ...

Resolved! MyRogers app keeps sending welcome message.

I signed up with Rogers Wireless three weeks ago and so far everything is great, but one thing that's bothersome is that the app keeps sending me a message "Introducing the new and improved MyRogers app" as a new message, forcing me to respond to the...

Jayfull by I've been here awhile
  • 528 Views
  • 2 replies
  • 0 likes

Order Tracking on MyRogers app broken

The Order Tracking feature on MyRogers app is giving me, constantly, the 'ol "Something went wrong: We're experiencing a problem on our end" alert. Is this a known thing? What's the fix if not?   **Labels Updated**    

jhalmos by I've been here awhile
  • 385 Views
  • 1 replies
  • 0 likes

Can't login to MyRogers mobile app

Just ported my number to Rogers. The app is really bad. Can't even log into it. After I try to sign in, it takes me to browser to sign in there, and once I do that, it comes back to the same screen without any option. Tried uninstalling and installin...

Sunny2212 by I've been around
  • 514 Views
  • 1 replies
  • 0 likes

Data

Why is my data not showing on my app       ***Added Labels***

BMM1 by I've been around
  • 378 Views
  • 1 replies
  • 0 likes

Connecting Rogers Apps to Apple

I would like to help anyone having issues connecting Rogers Apps to an Apple device.I contacted Roger’s at least 5 times, although most technicians tried to help no one could figure it out. Yes, at least 3 technician’s said they would start a ticket ...

Gidget1 by I'm here a lot
  • 404 Views
  • 1 replies
  • 2 likes

MyRogers App

MyRogers App will not show data usage or works then stops. A common problem for iPhone users. Beyond the basics don’t bother trying to fix it. You can’t. The app needs to be designed.     ***Edited Labels***

Bird2 by I've been here awhile
  • 364 Views
  • 1 replies
  • 0 likes

MyRogers App - Oops, something went wrong

MyRogers app does not show any information regarding tv and internet usage etc. all it says is Something went wrong. Some information may be missing. Try again later.Well this has been months. I’ve tried clearing cache and deleting and reinstalling t...

efn2000 by I've been around
  • 593 Views
  • 1 replies
  • 1 likes

MyRogers App Not Working

I am trying to log into MyRogers app, I ask it to send the code to my email and don't receive the code until 30 minutes after and when I have shut down the app. I tried sending it via text and it wont come through either.    I have force stopped the ...

BAT3 by I've been around
  • 475 Views
  • 1 replies
  • 0 likes

Viewing charges I’m getting right now

I’m currently roaming whilst travelling in the US and cannot view a live bill to see what I’m being charged. I have roam like home but still need to look at a bill to see if I’m getting charged an arm and a leg for data etc or just the $12 per day or...

Richy by I've been around
  • 758 Views
  • 1 replies
  • 0 likes

MyRogers App - Face ID not working

I have recently signed with Roger's for my mobile. I downloaded Roger's.com in my cell phone. I went to profile settings but no options to set up Face ID. I am using XR iPhone. Please let me know if you can help me yo set up Face ID. I have Face ID f...

Rajamsny by I've been around
  • 753 Views
  • 1 replies
  • 0 likes

App not showing discount price for plans

I changed my cell plan over the phone but the app still says original price not the discounted price. When will the app reflect the new price it’s been over 2 weeks since I did it.?   **Labels Added**    

got2bll by I've been around
  • 555 Views
  • 1 replies
  • 0 likes