MyRogers & Rogers Apps
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MyRogers App - Oops, something went wrong

MyRogers app does not show any information regarding tv and internet usage etc. all it says is Something went wrong. Some information may be missing. Try again later.Well this has been months. I’ve tried clearing cache and deleting and reinstalling t...

efn2000 by I've been around
  • 215 Views
  • 1 replies
  • 1 likes

MyRogers App Not Working

I am trying to log into MyRogers app, I ask it to send the code to my email and don't receive the code until 30 minutes after and when I have shut down the app. I tried sending it via text and it wont come through either.    I have force stopped the ...

BAT3 by I've been around
  • 205 Views
  • 1 replies
  • 0 likes

Viewing charges I’m getting right now

I’m currently roaming whilst travelling in the US and cannot view a live bill to see what I’m being charged. I have roam like home but still need to look at a bill to see if I’m getting charged an arm and a leg for data etc or just the $12 per day or...

Richy by I've been around
  • 263 Views
  • 1 replies
  • 0 likes

MyRogers App - Face ID not working

I have recently signed with Roger's for my mobile. I downloaded Roger's.com in my cell phone. I went to profile settings but no options to set up Face ID. I am using XR iPhone. Please let me know if you can help me yo set up Face ID. I have Face ID f...

Rajamsny by I've been around
  • 317 Views
  • 1 replies
  • 0 likes

Multi-factor authentication

rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account  but I never receive a SMS code when logging in ?   ***EDITED LABELS***

sierra1989 by I plan to stick around
  • 5644 Views
  • 22 replies
  • 1 likes

App not showing discount price for plans

I changed my cell plan over the phone but the app still says original price not the discounted price. When will the app reflect the new price it’s been over 2 weeks since I did it.?   **Labels Added**    

got2bll by I've been around
  • 271 Views
  • 1 replies
  • 0 likes

Unable to access MyRogers for apple watch

I am unable to access the MyRogers website for apple watch to unlink an old apple watch. I keep getting a triangle with an exclamation mark in it when I select Manage Rogers Account   **Labels Added**

budmd by I'm here a lot
  • 718 Views
  • 7 replies
  • 0 likes

ROGERS APP

Hello ))))So I'm an existing Fido internet customer and now waiting to receive my rogers wifi modem. I just recently downloaded the Rogers (MyRogers) app and I can already see I don't like it very much mainly because when I log in it takes me outside...

MARK0777 by I've been here awhile
  • 412 Views
  • 2 replies
  • 0 likes

Usage details not available.

Hello everyone, I have 5G home Internet from ROGERS and every time I open my MyRogers application On my iPhone to check how much data I used I can’t and I see that the usage details not available so anyone can help or had the same problem before and ...

MyRogers: Services button doesn't work

In the app I cannot access Services (the option is not clickable and disabled)In the website, trying to access Usage and Services it opens to an empty dropdown.Cannot access my data usage details. What should i do?   ***ADDED LABELS***

Poorlight by I've been around
  • 497 Views
  • 3 replies
  • 2 likes

Internet Detailed Usage

I need to view current internet usage. I can view what is outstanding, but would like to view current cycle data. Have tried via the app and online and reached out to support. Support didn't provide any useful information. They kept providing old cyc...

Tanya326 by I've been around
  • 290 Views
  • 1 replies
  • 0 likes

Resolved! My Rogers App wont allow login

the app won't let me log in. It continually sends me to a new captcha, even when I get all correct. I have to log on on a browser. Reading the other reviews, this is a problem for many! I have a Samsung S22+ I rebooted the phone and I also have CClea...

R_Ainbinder by I've been here awhile
  • 2006 Views
  • 6 replies
  • 0 likes

Biometrics

Up until today - November 14, 2022 - I have been able to login to the myrogers app using my fingerprint. Today, when I opened the app, the entire homepage was different and the option to login using biometrics was gone! I had to go old school and typ...

My Rogers App Crashing

Hi, This app keeps crashing on me over the past week with the new update (Samsung S21+). I would like to pay my over due bill since you won't take my payment in stores and over the phone anymore. I have cleared the Cache, App Data and have uninstalle...

JVG1812 by I've been around
  • 337 Views
  • 1 replies
  • 0 likes

Unable to See Data Usage on MyRogers App on iPhone

It randomly stopped working about 2 months ago.  I can't figure it out....because i litterally have tried everything.  Spent hours on the internet searching for answers, tried each and every suggestion (you name it....i probably tried it).  Only thi...

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Resolved! App doesn’t work

Sorry, we can't retrieve youraccount information here. Pleasego to rogers.com to sign in , this message shows up everything I try to use the app   **Labels Added**    

Blueleaf14 by I've been here awhile
  • 965 Views
  • 2 replies
  • 0 likes