MyRogers & Rogers Apps
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Cannot see TV services on home page

I have linked my account and been past one billing cycle but cant click on the link for TV services or Internet on the home page or mobile app. Interestingly enough I have no problem navigating to the monthly bill. I have spent countless hours on liv...

anna1359 by I've Been Here Awhile
  • 90 Views
  • 3 replies
  • 0 likes

MyRogers App Does Not Find Linked Account

When I try accessing it thru the iOS myRogers app, I always get a popup stating "No Linked accounts" after logging in. However, when I login to MyRogers through rogers.com., it finds my account without any issues. I tried unlinking and relinking my a...

Rogers App and Smart Home Monitoring App Not Working

I am have issues with the Rogers app and Smart home app. It doesn’t work on any of my apple devices. It keeps saying there is an issue and we are trying to fix it!  For the Rogers app this has been going on for about a year! And I just had a smart ho...

BAB31 by I've Been Around
  • 353 Views
  • 1 replies
  • 0 likes

MyRogers App - Usage not available

There has been a reoccuring problem with the rogers app on my phone, I am unable to check the data usage on my phone becuase it says usage not available, this has been a problem on my oneplus 8 pro phone and has been like that for months. I have trie...

Minxiang by I've Been Around
  • 150 Views
  • 1 replies
  • 0 likes

Data Usage Unavailable on the App

I have been unable to view my data usage for the phones in my plan for 5 days now, anyone else having this problem?We have a shared plan and don't want to go over the data as the overage charges are absolutely ridiculous.   ***Edited Labels***

Borkchop81 by I've Been Here Awhile
  • 274 Views
  • 3 replies
  • 0 likes

Site won't let me upgrade phone.

I tried to upgrade my phone on the myrogers app, and it would have a "Sorry! Something Went Wrong." error when I clicked checkout. So I switched to desktop, used 2 different browsers, and am getting the same error on the page before the one with the ...

dnkghs by I've Been Around
  • 644 Views
  • 3 replies
  • 1 likes

How do i see my bill and what is "current balance"?

New to rogers. How do I see my bill from the app. I click billing and see "current balance" 0 (payment required by date X) . Then below that is "view bill" which shows a higher number. Which one here is the bill i have to pay. What does the current b...

lakooo by I've Been Around
  • 586 Views
  • 1 replies
  • 0 likes

MyRogers App Not Working After the Update

When trying to sign into the app I get an error message.Sorry something went wrongWe're working to fix this as soon as possible. Check back later.It's been weeks. I can sign in via website.   *Added Labels*

jkim0 by I've Been Around
  • 1453 Views
  • 1 replies
  • 1 likes

Unable to use self serve options

Every time I want to make changes to my tv package, I get a message that states "Sorry, we are unable to load the data". It doesn't matter if I click add channels or change bonus channel. I have tried chrome, edge and firefox. Tried it from my phone ...

Mandatory MyRogers username change impossible

I have recently begun getting messages telling methat I have to change the email address I am usingas a user name to log in to MyRogers. But theemail address I am using is the ONLY email addressI have - my full rogers.com address. e.g. -fictitious_pe...

waking by I'm Here A Lot
  • 413 Views
  • 1 replies
  • 0 likes

MyRogers App - No Internet Connection

I have uninstalled and reinstalled MyRogers. I have restarted my phone twice. Everytime I open the app it says no internet connection and won't let me login.     ***Edited Labels***

JABKW by I've Been Around
  • 439 Views
  • 1 replies
  • 0 likes

MyRogers app no longer stopping data via data manager

We regularly use the mobile app to pause data on our kids phone successfully. Recently, the feature has stopped working. When we turn off data, the kids get a mobile message that data has been stopped, however the data remains accessible. We have con...

Ehv8rr by I've Been Here Awhile
  • 633 Views
  • 3 replies
  • 0 likes

Cannot View Data Usage on App or Browser

I am constantly getting this error on multiple browsers.   You don't seem to have that product Close We’re sorry, we can’t give you the information you requested as it seems you are not currently enrolled in that product.If you would like to add ...

jdf by I've Been Here Awhile
  • 1361 Views
  • 4 replies
  • 0 likes

Resolved! MyRogers App Constantly Running

Is it normal for MyRogers to run all the time. An icon shows up stating it is running. Should a decision be made to disable or force stop. I don't know what to do.     **Labels Added**

ranger0893 by I've Been Here Awhile
  • 916 Views
  • 1 replies
  • 0 likes