MyRogers & Rogers Apps
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I have been unable to use MyRogers app

Every time I try to login it redirects me to a browser-based login page. I input my username then my password, tap the sign in button, and the button text changes to the three dots cycling animation and stays there without doing anything. I have gone...

ThomasS by I've Been Here Awhile
  • 132 Views
  • 4 replies
  • 0 likes

Multi-factor authentication

rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account  but I never receive a SMS code when logging in ?   ***EDITED LABELS***

sierra1989 by I Plan to Stick Around
  • 730 Views
  • 14 replies
  • 1 likes

Unable to See Data Usage on MyRogers App on iPhone

It randomly stopped working about 2 months ago.  I can't figure it out....because i litterally have tried everything.  Spent hours on the internet searching for answers, tried each and every suggestion (you name it....i probably tried it).  Only thi...

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Biometrics

Up until today - November 14, 2022 - I have been able to login to the myrogers app using my fingerprint. Today, when I opened the app, the entire homepage was different and the option to login using biometrics was gone! I had to go old school and typ...

MyRogers app

For about 3 weeks now I've been unable to log into the my rogers app. Every time I try to open the app it gives me an error that it can't retrieve account information. I've tried clearing the cache, Uninstaller and reinstalling and still no luck. Any...

svkb by I've Been Here Awhile
  • 212 Views
  • 3 replies
  • 0 likes

Extremely unhappy with the MyRogers app.

This app is trash honestly. Giving me so much headaches Jesus Christ. Rogers IT team really have to do something to fix it. Everything is Very slow. First of all, took me 3days to finally register an account. Then, I tried to set up an automatic paym...

Qiting by I've Been Around
  • 116 Views
  • 1 replies
  • 0 likes

Rogers App symbol

On the My Rogers app when I look at my useage, under long distance text and voice there is a symbol. It is a red triangle with an exclamation mark in it and there is a number beside it. I have chatted and spoken to a Rogers “specialist” and I can’t m...

Doug52 by I've Been Here Awhile
  • 159 Views
  • 2 replies
  • 0 likes

Resolved! MyRogers Account No Longer Linked?

Hello all. Is anyone have problem with myrogers app? I have been using for years and out of the blue when i tried to sign in today and it say i dont have a linked account?   **Labels Added**    

Tony40 by I've Been Around
  • 1378 Views
  • 19 replies
  • 1 likes

old cancelled account removal

I want to remove an old Rogers account that shows that I cancelled it from my selection screen on the "myrogers" app. Also, my two mobile wireless accounts are both called "JOHN".     ***Added Labels***

olaf19 by I've Been Here Awhile
  • 183 Views
  • 3 replies
  • 0 likes

Rogers app - Facial Recognition

I just updated my Rogers app and now facial recognition is not available on the App. I deleted the app and reinstalled it and it’s still not available.   **Labels Added**    

Nuclear521 by I've Been Here Awhile
  • 101 Views
  • 0 replies
  • 0 likes

Rogers app usage

Ever since I added rogers internet about 4 months ago I haven't been able to check my data usage for my phone on the app. It always says next bill cycle but never works. I was told to make a post here so they could troubleshoot the issue and make a t...

Rcfox by I've Been Around
  • 87 Views
  • 1 replies
  • 0 likes

MyRogers App Does Not Find Linked Account

When I try accessing it thru the iOS myRogers app, I always get a popup stating "No Linked accounts" after logging in. However, when I login to MyRogers through rogers.com., it finds my account without any issues. I tried unlinking and relinking my a...

MyRogers iPhone App

The last two days I have attempted to log in through the iPhone app and it continues to immediately sign me out saying my session expired. What’s going on?       ***Added Labels***

MyRogers App Not Working After the Update

When trying to sign into the app I get an error message.Sorry something went wrongWe're working to fix this as soon as possible. Check back later.It's been weeks. I can sign in via website.   *Added Labels*

jkim0 by I've Been Around
  • 2516 Views
  • 4 replies
  • 1 likes

MyRogers app not working

I just did a transfer of ownership of my account and I set my password, I can login onto my account on the website but when I try on the app it says “An account is not linked to this profile” and directs me to rogers.com. I am also trying to link my ...

7shp by I've Been Around
  • 2820 Views
  • 13 replies
  • 0 likes

Resolved! My Rogers Automatic log out

Whenever i log into my rogers account to see the billing or details on my existing mobile phone plan i get lgoged out within 30 seconds of logging in. I can log in on the app on my phone and it stays in, but no matter what browser, or other computer ...

colechong1 by I've Been Around
  • 3132 Views
  • 23 replies
  • 6 likes