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Home Connect App issue - Wifi tab is missing

It has been a while that my Home Connect App does not show the Wifi tab, which caused trouble for me to adjust wifi settings. I called Rogers technical support but they have no idea of it. What caused this issue and how can I set up wifi without this...

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cwsj by I've been here awhile
  • 482 Views
  • 6 replies
  • 1 likes

Home Connect App

So now I can’t use the Home Connect App because it requires updating. Updating requires IOS16 and my perfectly functioning Air Pad 2 can only be updated to IOS 15.8.  So I need to get a new IPad after paying dearly for the Ignite internet, home phone...

BD100 by I've been around
  • 270 Views
  • 2 replies
  • 0 likes

Port Forwarding Issues

Hi I have just switched from Bell to Rogers and have spent the last three days trying (unsuccessfully) to set up Port Forwarding using this new Home Connect App.   I have two big issuesI) Rogers tech support have told me that they do not support the ...

BobK1 by I've been around
  • 472 Views
  • 2 replies
  • 0 likes

Total internet schedule or new device control

Is there a way to either set a total internet schedule without the person profiles?Or is there a way to prevent new devices from connecting until you give permission?Or is there a way to set a default person for any new device connected?My son has hi...

Unable to log into the ignite wifi app

I just got internet today and hooked everything up. Now to setup the wifi, i cannot log into the app, it goes into a continuous loop of loading then sometimes after following all the steps i have found online to troubleshoot the app i get an image af...

jekuchta by I've been around
  • 240 Views
  • 1 replies
  • 0 likes

Reporting bug in home connect Android app

Hello, the behavior in about to describe only happens in the Android app and not the iOS app . If needed I have screenshots I can share.In device details for a connected device, you can choose a device type. The issue is that when choosing the device...

Malechai by I've been here awhile
  • 476 Views
  • 4 replies
  • 0 likes

Resolved! Ignite Home connect app will not login

The Home Connect app will not log me in. It's just an infinite loop of entering my info and the code that is sent to me. Reinstalling doesn't work, changing the browser that opens to enter the info doesn't work, clearing the cache doesn't work. Very ...

Jimmy1313 by I'm here a lot
  • 22556 Views
  • 35 replies
  • 13 likes

Resolved! Ignite app won’t let me login

Hi,I have been a Roger’s mobile member for many years. I recently purchased ignite internet, and am scheduled to have it set up on May 2. I downloaded the ignite app to try to log in and get things ready, but it won’t let me log in with my Rogers cre...

eshrive2041 by I've been here awhile
  • 3954 Views
  • 8 replies
  • 0 likes

Rogers Ignite HomeConnect App login Issue

HI,  I am unable to login to the Homeconnect App. I have rogers internet. i have tried - 1. Reinstall app 2. Restart phone(iPhone 12).  First i used to get OTP prompt for email login. But even that is not coming now. It takes username and password an...

DurgeshDani by I've been here awhile
  • 640 Views
  • 3 replies
  • 0 likes

Can't proceed with home connect app

I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter.   **Labels Added**    

KMurreh by I've been around
  • 1647 Views
  • 7 replies
  • 3 likes

Parental Controls

Anyone else having issues with parental controls on the gateway modem? Nothing shows up when in login on the app?   *Added Labels*

Crix by I've been around
  • 347 Views
  • 1 replies
  • 0 likes

Rogers Home Connect app continuously logs out

Rogers Home Connect app on my android phone logs out continuously, sometimes multiple times in the day, and I have to login again each time.This is becoming so painful, unreliable and useless for the security purposes (cameras & motion detection), wh...

aserag2000 by I've been here awhile
  • 317 Views
  • 0 replies
  • 0 likes

Home connect saying offline but i have wifi

I've been fighting tooth and nail with your tech customer service for over 2 weeks. I'm no longer able to log in to he home connect app also my setting that I had for parent control are not working. I've done everything that I've read online and been...

Mylesmoore by I've been around
  • 1040 Views
  • 3 replies
  • 0 likes

Unable to Make Changes in the HomeConnect App

I cannot change any of my details without calling in to a rep. I tap "wifi details" and all I get is a white bar at the bottom of my screen, if I go in through advanced settings to LAN & WAN, it says "we encountered an issue"... this has been ongoing...

Homeconnect app issue

Hi, for the past more than one month I am having the issue with homeconnect app. Every time I login, the message displays "upgrade for this experience". I had numerous calls and chats with customer support, tried all trouble shooting, tried on 4 diff...

hk3425 by I've been around
  • 445 Views
  • 1 replies
  • 0 likes