My Homeconnect app was working fine a week ago. No changes to cell phone nor the app. My account is properly linked at rogers.com for Ignite Internet service. Tried to clean app cache and data and even reinstall to no avail. Phone is a S20 with And...
It has been a while that my Home Connect App does not show the Wifi tab, which caused trouble for me to adjust wifi settings. I called Rogers technical support but they have no idea of it. What caused this issue and how can I set up wifi without this...
So now I can’t use the Home Connect App because it requires updating. Updating requires IOS16 and my perfectly functioning Air Pad 2 can only be updated to IOS 15.8. So I need to get a new IPad after paying dearly for the Ignite internet, home phone...
Hi I have just switched from Bell to Rogers and have spent the last three days trying (unsuccessfully) to set up Port Forwarding using this new Home Connect App. I have two big issuesI) Rogers tech support have told me that they do not support the ...
Hi Rogers friends. I need to EDIT a device name in Ignite Home Connect. Going into WIFI in the app, scrolling down to the current Device Name (that the installation tech mislabeled yesterday), I click on the device name > that I need to change wh...
A few months ago, we were having severe connectivity issues with our home internet. A technician came in and replaced the router, which fixed the original problem, but ever since then, the HomeConnect app has not worked properly. We've tried to get h...
can not open home connect app. getting error recaptcha. on samsung android s20 phone. why is this not connecting? *Added Labels*
When we kicked them off from the app, they started messing with our internet and our devices, in others words, our lives and livelihoods. Anyone else have this happen, and short of cancelling Rogers, what can I do? **Labels Updated**
Is there a way to either set a total internet schedule without the person profiles?Or is there a way to prevent new devices from connecting until you give permission?Or is there a way to set a default person for any new device connected?My son has hi...
I just got internet today and hooked everything up. Now to setup the wifi, i cannot log into the app, it goes into a continuous loop of loading then sometimes after following all the steps i have found online to troubleshoot the app i get an image af...
Hello, the behavior in about to describe only happens in the Android app and not the iOS app . If needed I have screenshots I can share.In device details for a connected device, you can choose a device type. The issue is that when choosing the device...
The Home Connect app will not log me in. It's just an infinite loop of entering my info and the code that is sent to me. Reinstalling doesn't work, changing the browser that opens to enter the info doesn't work, clearing the cache doesn't work. Very ...
Hi,I have been a Roger’s mobile member for many years. I recently purchased ignite internet, and am scheduled to have it set up on May 2. I downloaded the ignite app to try to log in and get things ready, but it won’t let me log in with my Rogers cre...
HI, I am unable to login to the Homeconnect App. I have rogers internet. i have tried - 1. Reinstall app 2. Restart phone(iPhone 12). First i used to get OTP prompt for email login. But even that is not coming now. It takes username and password an...
I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter. **Labels Added**
Anyone else having issues with parental controls on the gateway modem? Nothing shows up when in login on the app? *Added Labels*
Rogers Home Connect app on my android phone logs out continuously, sometimes multiple times in the day, and I have to login again each time.This is becoming so painful, unreliable and useless for the security purposes (cameras & motion detection), wh...
I've been fighting tooth and nail with your tech customer service for over 2 weeks. I'm no longer able to log in to he home connect app also my setting that I had for parent control are not working. I've done everything that I've read online and been...
I cannot change any of my details without calling in to a rep. I tap "wifi details" and all I get is a white bar at the bottom of my screen, if I go in through advanced settings to LAN & WAN, it says "we encountered an issue"... this has been ongoing...
Hi, for the past more than one month I am having the issue with homeconnect app. Every time I login, the message displays "upgrade for this experience". I had numerous calls and chats with customer support, tried all trouble shooting, tried on 4 diff...