MyRogers & Rogers Apps
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Extremely unhappy with the MyRogers app.

This app is trash honestly. Giving me so much headaches Jesus Christ. Rogers IT team really have to do something to fix it. Everything is Very slow. First of all, took me 3days to finally register an account. Then, I tried to set up an automatic paym...

Qiting by I've Been Around
  • 54 Views
  • 1 replies
  • 0 likes

Detailed billing request

how do I get copies of detailed billing meaning a break down of all calls made and the numbers for each month   *** Edited Labels ***

Wh33ls by I've Been Around
  • 173 Views
  • 1 replies
  • 0 likes

Rogers App and Data Tracking

I was hoping to raise a concern regarding tracking data...It appears to be that once you add on a data pass to your account mid-cycle, you're no longer able to track your usage.The message displayed in my case is "Since you made a recent change, usag...

Chimdi by I've Been Here Awhile
  • 1493 Views
  • 4 replies
  • 0 likes

Billing Mess

How do i escalate the issue when 3 agents refuse to involve the supervisor. Concentrix agents just pass me from one agent to another and wouldn't transfer the call to their supervisor or a real Rogers agent   ***EDITED LABELS****

How do I view my bill?

Ever since I got Connected for Success with Rogers, it’s proven to be the best service to my experience…at least by far. But I’m having a hard time viewing my bill as I really need to make some payment. I’m sorry for being late on my payments; didn’t...

Connected by I've Been Here Awhile
  • 1554 Views
  • 1 replies
  • 0 likes

Many Options on My Rogers Account do not work

haven't been able to access My Rogers for more than a week now.  Can see my amount owing but can't access anything else on My Rogers, including downloading my bill or looking at the bill.  Just the amount owing when My Rogers page loads, nothing else...

RyeEncoke by I Plan to Stick Around
  • 322 Views
  • 1 replies
  • 0 likes

How do i see my bill and what is "current balance"?

New to rogers. How do I see my bill from the app. I click billing and see "current balance" 0 (payment required by date X) . Then below that is "view bill" which shows a higher number. Which one here is the bill i have to pay. What does the current b...

lakooo by I've Been Around
  • 1465 Views
  • 1 replies
  • 0 likes

Unable to view MyRogers bill on Safari or Chrome

my mac does not allow me to view rogers PERSONAL BILL from either chrome or safari -browsers- I  tried changing the "user agent" on Develop tab - but still cant view my bill.:) I can pay it no problem (LOL ) but I cant see my bill. I heard Rogers sit...

crstone by I've Been Here Awhile
  • 4523 Views
  • 10 replies
  • 0 likes

Resolved! Payment History Showing Incorrect Payment Amount.

Hi    I really need help for Myrogers account issue.  this is my first post here, if anyone can solve my concern i would arreciate, yesterday i logged in my intertnet account i found all my payments on payment history have wrong decimal place, for ex...

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gvo by I Plan to Stick Around
  • 1006 Views
  • 4 replies
  • 0 likes

Link to Download Bill as a PDF does not work

Been using this link (circled in red) for the past number of months successfully. Suddenly, today, it does nothing. Numerous clicks does not download my bill despite being notified by email about my bill over a week ago. Reloading the page doesn't h...

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teekay1959 by I've Been Around
  • 4800 Views
  • 12 replies
  • 0 likes

Resolved! Cannot view bill in MyRogers on android

hello,I cannot view my bill in the MyRogers app on my android but I can on my old IOS device. On the android it says "Billing details are not available for this account. Only those who manages your telecommunications service can view this information...

Billed Usage Details - Message Bundle

On the Rogers app, on the text screen it has a heading Bundles messages  - and reports My usage and a number. The number is not the total text messages I have sent, it is a subset, do we know what it is reporting?   On the Rogers bill under talk, in ...

Stay96 by I've Been Here Awhile
  • 1634 Views
  • 1 replies
  • 0 likes

Resolved! Rogers removes GameCentre after Internet upgrade

So get this: my download quota was starting to get hit so I called Rogers to get an upgrade from my Ignite 60 package. They said I could get Ignite 100u with unlimited download for only $10 more a month. So I got it.   Next day I went to watch GameCe...

Kpare by I Plan to Stick Around
  • 7067 Views
  • 11 replies
  • 0 likes

Resolved! Payment History - Sorry, you don't have any history

  The Payment History function in Billing and Payment was not working for me.  I could view my bill so I could not figure it out.  In my case I got the message "Sorry, you don't have any history".  I believe the billing system account number was miss...

User14 by I'm a Trusted Contributor
  • 2886 Views
  • 3 replies
  • 0 likes

Account change email notification

i called in yesterday morning to make changes to my account. i completed the changes but received no confirmation email and no change is showing on my rogers. is this normal or did the associate not make the changes for me?       ***Edited Labels***

aconstant by I've Been Around
  • 3941 Views
  • 7 replies
  • 0 likes