MyRogers & Rogers Apps
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Resolved! MyRogers app keeps sending welcome message.

I signed up with Rogers Wireless three weeks ago and so far everything is great, but one thing that's bothersome is that the app keeps sending me a message "Introducing the new and improved MyRogers app" as a new message, forcing me to respond to the...

Jayfull by I've been here awhile
  • 190 Views
  • 2 replies
  • 0 likes

Reporting bug in home connect Android app

Hello, the behavior in about to describe only happens in the Android app and not the iOS app . If needed I have screenshots I can share.In device details for a connected device, you can choose a device type. The issue is that when choosing the device...

Malechai by I've been here awhile
  • 316 Views
  • 4 replies
  • 0 likes

Cannot sign into Ignite Home Connect app

Like many others, I am unable to use the Ignite Home connect app. I have a ticket number and have been waiting about a week for the issue to be resolved. I have an Android phone. I put in the login information and it goes on a continuous loop of tryi...

Juliaoc16 by I've been around
  • 326 Views
  • 1 replies
  • 0 likes

Connecting Rogers Apps to Apple

I would like to help anyone having issues connecting Rogers Apps to an Apple device.I contacted Roger’s at least 5 times, although most technicians tried to help no one could figure it out. Yes, at least 3 technician’s said they would start a ticket ...

Gidget1 by I'm here a lot
  • 318 Views
  • 1 replies
  • 2 likes

Ignite HomeConnect profile improvement

I want to be able to either assign a connected device to more than one profile or add downtime schedules and time limits alerts specifically to devices not just profiles.For example, I have a profile “kid” which has my kids nintendo, TV, PC, and iPad...

User7229 by I've been here awhile
  • 412 Views
  • 1 replies
  • 0 likes

Resolved! MFA Sign in

As many we have my wife (as primary account holder for billing) plus myself and my two sons. I tried to log into this community and I needed to use our primary account email and password and then it asks for MFA to either her email or cellphone. I tr...

ATP13 by I plan to stick around
  • 1189 Views
  • 2 replies
  • 1 likes

Ignite TV App on Android TV

For years Rogers was behind the times on streaming using an app. Not to say you didn't have one it was outdated before you launched it. I have recently become a customer again and I was pleasantly surprised to find out you updated your app it's of de...

Dgftv by I've been around
  • 4962 Views
  • 4 replies
  • 0 likes

Maintenance

I am pleased that the site maintenance didn't take quite as long as outlined in the message that came up when I tried to login to the forum and MyRogers last night and this morning - screenshot below:   Maint   It does seem inordinately long to have ...

Maint.png
57 by Resident Expert
  • 658 Views
  • 1 replies
  • 1 likes

Resolved! Multi-factor authentication turns on by itself.

Please stop re-enabling MFA when I sign on without my permission. I disabled it for a reason, I do not want to be sent on a goose chase to find my phone each time when I try to log in on PC. How do I stop it from turning on again? It feels like I'm g...

Tmothy12 by I'm a reliable contributor
  • 3178 Views
  • 10 replies
  • 4 likes

Rogers is holding my email hostage!

i have a right to , and need to archive my email messages in my own computer. i must maintain copies of client correspondence.   Rogers is blocking all attempts for me to generate and sync email and refuse to allow me to forward to another mail servi...

clkeller by I've been around
  • 469 Views
  • 1 replies
  • 0 likes

Rogers needs to fix their app!

Again I can’t pay my bill through the app because a developer has no clue what they are doing. Time to stop lining to pockets of the big wigs and hire competent staff.       ***Edited Labels***

pctuneup by I've been around
  • 708 Views
  • 1 replies
  • 0 likes