MyRogers & Rogers Apps
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MyRogers App - Usage not available

There has been a reoccuring problem with the rogers app on my phone, I am unable to check the data usage on my phone becuase it says usage not available, this has been a problem on my oneplus 8 pro phone and has been like that for months. I have trie...

Minxiang by I've Been Around
  • 150 Views
  • 1 replies
  • 0 likes

Data Usage Unavailable on the App

I have been unable to view my data usage for the phones in my plan for 5 days now, anyone else having this problem?We have a shared plan and don't want to go over the data as the overage charges are absolutely ridiculous.   ***Edited Labels***

Borkchop81 by I've Been Here Awhile
  • 274 Views
  • 3 replies
  • 0 likes

Data Manager

I have 2 lines on ShareEverything. Only primary one is assigned as a “data manager”. Is there a way to prevent second line from turning data “on”, once it turned off by data manager?       ***Added Labels***

Ametist by I've Been Here Awhile
  • 2596 Views
  • 9 replies
  • 0 likes

MyRogers app no longer stopping data via data manager

We regularly use the mobile app to pause data on our kids phone successfully. Recently, the feature has stopped working. When we turn off data, the kids get a mobile message that data has been stopped, however the data remains accessible. We have con...

Ehv8rr by I've Been Here Awhile
  • 634 Views
  • 3 replies
  • 0 likes

Cannot View Data Usage on App or Browser

I am constantly getting this error on multiple browsers.   You don't seem to have that product Close We’re sorry, we can’t give you the information you requested as it seems you are not currently enrolled in that product.If you would like to add ...

jdf by I've Been Here Awhile
  • 1365 Views
  • 4 replies
  • 0 likes

Rogers Smart Home app only works with Data

Hello,   This issue has been there for at least 2 years now (probably more). A LOT of people complain that the app does not work at all and I am fairly certain it's because of this issue. I have tried this on multiple different Wifis (i.e. my home, s...

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samaursa by I've Been Here Awhile
  • 561 Views
  • 3 replies
  • 0 likes

Usage Unavailable on the MyRogers App

Anyone else having issues with checking their data or other usage? For the last week mine is just a ton of 000000000 all the way across so I can’t even check my usage at all for data. *** Added Labels ***

Feejay by I've Been Around
  • 3888 Views
  • 11 replies
  • 1 likes

Resolved! Ignite TV App on Tablet Connected Through Hotspot

I would like to watch Ignite TV on my tablet since it has a bigger screen than my cell phone.  I am connected to mobile data and the Ignite TV app work on the phone, but if I enable the phone as a hot spot and then connect the tablet to it, I discove...

chealey by I've Been Around
  • 894 Views
  • 1 replies
  • 0 likes

MyRogers Usage Always Wrong on Infinite Plan

A couple months ago I switched to an Infinite unlimited plan, with 10+10GB max data. First the MyRogers app shows usage of 8GB out of 10GB max data so I will quickly lose after agreeing to upgrade from a 13gb plan to 20, yet now I get 10. Then they a...

jay99 by I've Been Here Awhile
  • 982 Views
  • 2 replies
  • 0 likes

Rogers App and Data Tracking

I was hoping to raise a concern regarding tracking data...It appears to be that once you add on a data pass to your account mid-cycle, you're no longer able to track your usage.The message displayed in my case is "Since you made a recent change, usag...

Chimdi by I've Been Here Awhile
  • 1251 Views
  • 3 replies
  • 0 likes

Data Manager Not Working

I had set  a data limit for my daughter, and when she hit it over a week ago, I shut off her data via the MyRogers app (and confirmed via the Rogers website) , but a week later, she has managed to use another .5 GB of data. I thought she may have bee...

vikz by I've Been Around
  • 2831 Views
  • 3 replies
  • 0 likes