When I try to see my internet usage in the Rogers app, I always get this message “something went wrong”- I deleted the app and reinstalled it- the software on my phone is updated- I have the latest version of the Rogers app ***Edited Labels***
Hello, I have a Internet 10 plan with Rogers and when I sign into Rogers website and view my account, the monthly (and daily) usage shows as 0 GB for all months (days). That can't be right since I use the Internet a lot. However the plan Overview s...
Why is my data not showing on my app ***Added Labels***
MyRogers App will not show data usage or works then stops. A common problem for iPhone users. Beyond the basics don’t bother trying to fix it. You can’t. The app needs to be designed. ***Edited Labels***
On the smart home app, I keep getting an error saying it can't connect and telling me to connect to WiFi or data, and my phone is on data, Smart Home on its own cell signal. I've tried to uninstall/reinstall and I don't see an option to upgrade the f...
Just switched to Rogers this holiday and every time I am wanting to watch a local hockey game on Sportsnet now on data (5G), it says regional restrictions apply....this is never an issue when I am connected to Wi-Fi or on data through my previous car...
I need to view current internet usage. I can view what is outstanding, but would like to view current cycle data. Have tried via the app and online and reached out to support. Support didn't provide any useful information. They kept providing old cyc...
It randomly stopped working about 2 months ago. I can't figure it out....because i litterally have tried everything. Spent hours on the internet searching for answers, tried each and every suggestion (you name it....i probably tried it). Only thi...
In the app I cannot access Services (the option is not clickable and disabled)In the website, trying to access Usage and Services it opens to an empty dropdown.Cannot access my data usage details. *Added Labels*
Hi. Is it safe to use Data Access off/on frequently? I mean... can this affect my data speed or cause any issues afterwards? I read somewhere that pausing data by using this feature may slow down mobile data on the account, and I would need to reset ...
So Rogers likes me as a customer and are giving me 10GB for FREE - just sign in and get it- I did but can’t find it among all the choices- anybody do it ? **Labels Added**
I can’t view my data usage on my rogers app , it told me to check from my rogers website but it’s not available there as well
Why is it that Rogers gives us a certain amount of high speed data and then that runs out and the regular speed is extremely slow. It’s not right and not fair. We should all have high speed in this day and age and the “speed pass” this is money gougi...
Is data usage summary in the app updated in real time? ***Edited Labels***
Trying to check Internet data usage on MyRogers website. Too bad I can’t see it because the webpage is covered with ads. Again. There is no way to pull the data usage out from behind the ads. Poor page design. *Added Labels*
Cannot check data usage in my Rogers app ***Edited Labels***
I was hoping to raise a concern regarding tracking data...It appears to be that once you add on a data pass to your account mid-cycle, you're no longer able to track your usage.The message displayed in my case is "Since you made a recent change, usag...
There has been a reoccuring problem with the rogers app on my phone, I am unable to check the data usage on my phone becuase it says usage not available, this has been a problem on my oneplus 8 pro phone and has been like that for months. I have trie...
I have been unable to view my data usage for the phones in my plan for 5 days now, anyone else having this problem?We have a shared plan and don't want to go over the data as the overage charges are absolutely ridiculous. ***Edited Labels***
Is there a way for me to make it so that when 1 line uses 25GB of data it automatically turns it off and uses the slown down data (because I'm on an infinite plan)? *Added Labels*