ON SITE ONE #,ON DOWNLOADED CONTRACT ANOTHER account # what is correct??

[google21]

The app does not work, it won't let me even sign it. I have tried restarting my phone, disabling and re-enabling the app, as well as removing the apps cache. All I get is a frozen screen with a photo of a woman holding her phone. It is very inconvenient and frustrating. I just signed up with Rogers, and this is a bad start with them. A high-end company like Rogers should have a working app at the least.

ON SITE ONE #,ON DOWNLOADED CONTRACT ANOTHER account # what is correct? ?

***Edited Labels***

[RogersJermaine]

Hi @google21,

Thank you for your post here on the Rogers Community Forums and we do appreciate your inquiry. Issue with accessing the app can be frustrating but we will be glad to assist you further to get this resolved.

You mentioned that you are not able to even sign in. Are you able to enter your sign in credentials or is the app not allowing you to even enter your information.  Are you receiving any errors in the app? 

If you can let us know some more details as well as the phone, make and model that you are using along with the operating system, and we can investigate this or you.

Regards,

RogersJermaine