MyRogers & Rogers Apps
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Forum Posts

Cannot change plans on myrogers?

I recently moved to another country but want to keep my canadian number, every time i try to change my plan to the bare minimum(text and talk) and click proceed to checkout it tells me the following.   Sorry! Something Went Wrong. We're working ...

Timtam by I've been around
  • 85 Views
  • 1 replies
  • 0 likes

Promotion on Rogers Website Error

When I check my services on the website, there is this message:  Exclusive upgrade offer. Get more for a great price.Ready for an upgrade? Check out this great offer we’ve found for you.   However, clicking on the button says that there is an error o...

geddo by I plan to stick around
  • 161 Views
  • 5 replies
  • 0 likes

Resolved! MyRogers Internet Usage Missing Data

When I login to MyRogers I can see everything I need to, however, when I click on Internet, my usage stopped showing details on March 12. There's nothing wrong with the links, it just doesn't show anything after March 12.  I can see previous data, et...

57 by Resident Expert
  • 5725 Views
  • 61 replies
  • 0 likes

SN NOW is Watered-down version of NHL Live

Is there any surprise that Rogers would provide a watered-down version of NHL Live? And I have to pay a higher price to subscribe to it too.   - No longer can we choose which of the home or away broadcasts to watch.  - The site is set up to make it e...

Rich97 by I plan to stick around
  • 2463 Views
  • 18 replies
  • 1 likes

Face ID

Can’t seem to be able to enable Face ID on Rogers app? No toggle switch…     ***Edited Labels***

tcfreedy by I've been around
  • 119 Views
  • 1 replies
  • 0 likes

Unable to Log Into Smart Home App

My smart home monitoring app suddenly is not letting me sign in. I log in and instead of taking me to the home page it says “Sorry there is a problem on our end. Thank you for your patience while we fix it.” It’s been like this for over a week. Any E...

Resolved! Ignite Will Not Launch on Chromecast

First off Ignite works on all of our devices.The problem is when we try to cast on the TV using Chromecast. At the beginning everything appears normal. The image of the TV station appears and then it starts to load. However that's as good as it gets....

kevlar1ca by I've been here awhile
  • 256 Views
  • 4 replies
  • 1 likes

Unable to view data usage

I can’t view my data usage on my rogers app , it told me to check from my rogers website but it’s not available there as well  

sl6 by I've been here awhile
  • 134 Views
  • 1 replies
  • 0 likes

Crave won't start on my SmartTV

When I go to the Crave icon on my SmartTV, I'm  given the message, "To continue using Crave please update to the latest version of the app". Try as I might, I cannot make any sense of this and "Anna", the Rogers robotic "How can I help?" lady, is use...

JaimeN by I've been here awhile
  • 113 Views
  • 1 replies
  • 0 likes

Resolved! Multi-factor authentication turns on by itself.

Please stop re-enabling MFA when I sign on without my permission. I disabled it for a reason, I do not want to be sent on a goose chase to find my phone each time when I try to log in on PC. How do I stop it from turning on again? It feels like I'm g...

Tmothy12 by I'm a reliable contributor
  • 616 Views
  • 6 replies
  • 1 likes

Unable to See Data Usage on MyRogers App on iPhone

It randomly stopped working about 2 months ago.  I can't figure it out....because i litterally have tried everything.  Spent hours on the internet searching for answers, tried each and every suggestion (you name it....i probably tried it).  Only thi...

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