MyRogers & Rogers Apps
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Customer service

Why has it taken from late February to get something fixed on My Rogers account a ticket case number was created back then C1963xxxxx. Just amazing service     *Added Labels*

Flavour1 by I'm a regular
  • 106 Views
  • 3 replies
  • 0 likes

Can't stream TSN or Sportsnet

I've tried to stream TSN and Sportsnet on my phone using my Rogers credentials but it always sends me back. I used to stream no problem before switching to Ignite. Is this an account issue or should I be able to stream these?       ***Edited Labels**...

MKR4 by I'm here a lot
  • 33 Views
  • 0 replies
  • 0 likes

iPad App Logs Out

I am constantly having to log back into my Ignite TV App. I am using the same iPad and in the same location, however 2-3 times a week when I open my iPad, I find myself logged out of the App. How can I just stay logged on?       ***Edited Labels***

IgniteTV app keeps signing out

Hi,   I'm running IgniteTV app on an iPhone and it keeps logging me out after a few minutes. Happens on my home wifi and when using the cell network.I also have an iPad running the app, and no issues there.   I've unsintalled and reinstalled, cleared...

yronnen by I've been around
  • 86 Views
  • 1 replies
  • 0 likes

Issue with connecting to Home connect App

Hi all,I signed up for Rogers Ignite yesterday via the Rogers promotion and downloaded the home connect app according to the Rogers set up email I received an hour ago.When I try to open the app (Android, Pixel 6) and login it loops (opens my browser...

Jay24Jay by I've been around
  • 141 Views
  • 1 replies
  • 0 likes

Ignite HomeConnect App - Can't Change WiFi Settings

When I try to toggle off "Broadcast WiFi name" in WiFi settings I get "Something went wrong" error.Aside from this error, why is this setting disabled on the modem console?!My modem model is XB8 and firmware version is CGM4981COM_6.7p14s1_PROD_seyApp...

ehsanarc by I've been here awhile
  • 204 Views
  • 2 replies
  • 0 likes

Ignite TV app, casting with Chromecast

The problem is when I try to cast an ignite tv program from the Ignite app to a Chromecast enabled device that has Chromecast built in. At the beginning everything appears normal. The image of the TV station appears and then it starts to load. Howeve...

Coupe57 by I've been here awhile
  • 813 Views
  • 7 replies
  • 0 likes

MyRogers App Not Working

I am trying to log into MyRogers app, I ask it to send the code to my email and don't receive the code until 30 minutes after and when I have shut down the app. I tried sending it via text and it wont come through either.    I have force stopped the ...

BAT3 by I've been around
  • 115 Views
  • 1 replies
  • 0 likes

MyRogers Upgrade Fail

We have tried for months now to get the app or browser to respond properly when trying to do an upgrade on our account. We have spent a lot of time on the phone and in stores and still have not yet had this resolved. We have tried multiple devices La...

Viewing charges I’m getting right now

I’m currently roaming whilst travelling in the US and cannot view a live bill to see what I’m being charged. I have roam like home but still need to look at a bill to see if I’m getting charged an arm and a leg for data etc or just the $12 per day or...

Richy by I've been around
  • 162 Views
  • 1 replies
  • 0 likes

Unable to sign in outside of Canada

I tried to sign in to Rogers Smart Home while on vacation outside of Canada. I received a message, "Sorry, you have been blocked. You are unable to access transmit.security". A Cloudflare Ray ID was provided at the end of the message. Since I have VP...

FPYL by I've been around
  • 141 Views
  • 1 replies
  • 0 likes

Ignite Home Connect Loop

Trying to set up the Ignite WiFi Gateway. Cannot log in to the app- after entering my username and password, it takes me back to the log in. There are numerous examples of this without resolution on the forums and Reddit. Here’s what I’ve done - any ...

No_Bueno by I've been here awhile
  • 338 Views
  • 3 replies
  • 1 likes

MyRogers App - Face ID not working

I have recently signed with Roger's for my mobile. I downloaded Roger's.com in my cell phone. I went to profile settings but no options to set up Face ID. I am using XR iPhone. Please let me know if you can help me yo set up Face ID. I have Face ID f...

Rajamsny by I've been around
  • 205 Views
  • 1 replies
  • 0 likes

Resolved! Ignite Home connect app will not login

The Home Connect app will not log me in. It's just an infinite loop of entering my info and the code that is sent to me. Reinstalling doesn't work, changing the browser that opens to enter the info doesn't work, clearing the cache doesn't work. Very ...

Jimmy1313 by I'm here a lot
  • 10057 Views
  • 27 replies
  • 6 likes

Unable to view programmes on apps

I have been trying to view programmes on the TSN app and Sportsnet as well as other stations, and when I log-in through "my TV provider" Rogers, none of the programs are available, and appear locked. When trying to view any program it says I'm not su...

Ines2 by I've been around
  • 179 Views
  • 1 replies
  • 0 likes

cant reset password

when i try to reset a password it says "contact a specialist" so I go to the contact us page, there are no details, so I use the "new chat" button, talk to a bot until it gives me an opportunity to chat with a specialist. Ok, cool, but it only offere...

ju10 by I've been around
  • 219 Views
  • 1 replies
  • 0 likes