MyRogers & Rogers Apps
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Xfinity Xi6 and HomePod eArc incompatibility

So I have a couple of Rogers Xfinity TV boxes, model Xi6-A and Xi6-T with Belkin HDMI 2.1 ultra high speed cables connected to my LG B6 OLED TV. Another Belkin HDMI cable (same spec) connecting the Apple TV 4K (model A2169 with tvOS 18.3) via ARC.I h...

DVD1968 by I've been around
  • 138 Views
  • 3 replies
  • 0 likes

Can’t see plan changes

I’m unable to see any plan changes. It errors out and tells me to contact. Unable to chat in as always closed. Don’t want to wait on hold.   **Labels Updated**    

Can’t watch news online.

I live in Mississauga and visiting Parry Sound, and trying to watch CTV national and local news. Why do I have to be connected to my home wifi??? If I was home, I’d put the tv on !!!     ***Edited Labels***

KPB57 by I've been around
  • 106 Views
  • 1 replies
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Resolved! Xfiniti app endless cycle when login

Log in to the app, takes me to browser to login, tries to login, takes me back to the app. Over and over we go.   When I try to login using the 'online' app on my desktop it spins like its logging in then error's out and requests for me to clear my c...

CanadianMan by I've been here awhile
  • 1262 Views
  • 7 replies
  • 1 likes

MYROGERS app will not open

Tried to log 3 times and an error noting something went wrong.    I checked the password each time.    I also see there is some problem with channels on my tv not working this morning.      What is going on with Rogers/Shaw?

Geo14 by I've been around
  • 8083 Views
  • 16 replies
  • 1 likes

Sign-in to Rogers Xfinity app keeps looping.

Getting Xfinity installed in two days, told I need to be signed-in to the App when that takes place.  I have installed the App but on sign-in I get to the phase where a security number is sent to my email or text. I enter this and the screens just ta...

Podge by I've been here awhile
  • 818 Views
  • 5 replies
  • 1 likes

Resolved! Download of MyRogers App not working

The other day I attempted to log in to MyRogers app on my Samsung Galaxy S24 Ultra (One UI version 6.1 and Android Version 14). Was not able to log in without updating the MyRogers app software. Was not able to open the MyRogers app after the update....

ValerieH by I've been around
  • 170 Views
  • 1 replies
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Rogers Xfinity - Downtime Schedules

Rogers really needs to upgrade this app. It would be great to be able to put a timer on certain devices so I can prevent my kids from accessing the wifi at night. Come on Rogers, this would be so easy for you to make happen

Nanaimo76 by I'm here a lot
  • 165 Views
  • 1 replies
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Xfinity app not working

After an update, Xfinity app doesn't work anymore, it's just keep goes in some loop when I press the login button.       ***Edited Labels***

Rajijp by I've been around
  • 166 Views
  • 1 replies
  • 0 likes

Rogers Xfinity Stream app - Location issue?

I have already opened two support tickets for this issue and it has not been resolved yet. When trying to stream on any of my Apple devices (iPad, iPhones) with latest versions of IOS and streaming app. Whenever I try to stream LIVE Tv or recordings ...

Myre15 by I'm here a lot
  • 1174 Views
  • 11 replies
  • 0 likes

Xfinity App looping login

Last night the app worked fine to pause a device on our system.  Trying to login this morning and getting a constant loop, have tried from my Samsung S22 and from an iphone with the same looping issue.  I've cleared cache, deleted cookies, uninstalle...

tanyraso by I've been around
  • 182 Views
  • 1 replies
  • 0 likes

Resolved! MyRogers Internet Usage Missing Data

When I login to MyRogers I can see everything I need to, however, when I click on Internet, my usage stopped showing details on March 12. There's nothing wrong with the links, it just doesn't show anything after March 12.  I can see previous data, et...

57 by Resident Expert
  • 18572 Views
  • 72 replies
  • 0 likes

Smart home monitoring App

Rogers, supposedly a very large company who knows about tech. You have the worst smart home monitoring app in the world. It never logs in or signs in using biometric fingerprint. One out of ten times maybe. App is always crashing or freezing. It does...

aa3111 by I've been around
  • 189 Views
  • 1 replies
  • 0 likes

"Change my wireless number" webpage not working

It has been a while that the webpage shows nothing after click the button.   If I use the default "Choose a number" feature, it shows a progress icon and then disappear with no number or error shown. If I select "Search for a number", nothing shows. ...

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ANewUser by I've been around
  • 173 Views
  • 1 replies
  • 0 likes

No Sound On Single Show?

My neighbour is a Rogers customer, and was watching Beast Games with her son on Prime Video.    They've watched something like 8 of the 10 episodes.    When attempting to watch the next episode, there is no sound for it at all.   All other Prime Vide...

robtoe by I'm a reliable contributor
  • 198 Views
  • 1 replies
  • 0 likes