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Forum Posts

Shows won’t load on ignite app

Many shows’ episodes simply won’t load when you search for them. There should be on demand options but blank squares show up where the episodes should (they are available through the tv, so I know they just aren’t available). This happens all the tim...

Trevor14 by I've Been Around
  • 41 Views
  • 1 replies
  • 0 likes

Tips for Rogers Websites & Apps

People often have difficulty with Rogers Websites and Apps. Here are some tips if you're encountering difficulties, especially with a browser. 1. Make sure that you have Javascript turned on in your browser settings, if applicable. 2. Make sure you d...

57 by Resident Expert
  • 95 Views
  • 1 replies
  • 2 likes

How do I view my bill?

Ever since I got Connected for Success with Rogers, it’s proven to be the best service to my experience…at least by far. But I’m having a hard time viewing my bill as I really need to make some payment. I’m sorry for being late on my payments; didn’t...

Connected by I've Been Here Awhile
  • 279 Views
  • 1 replies
  • 0 likes

Rogers App and Smart Home Monitoring App Not Working

I am have issues with the Rogers app and Smart home app. It doesn’t work on any of my apple devices. It keeps saying there is an issue and we are trying to fix it! For the Rogers app this has been going on for about a year! And I just had a smart hom...

BAB31 by I've Been Around
  • 263 Views
  • 1 replies
  • 0 likes

Special offer email - can't find offer

In the past couple of weeks, I have received two emails saying "Visit MyRogers to view your special offer and upgrade to an Ignite Bundle." The link opens My Rogers, but I see no offers. (Yes, I am logged in.) Would I do better phoning Rogers to see ...

jc277 by I Plan to Stick Around
  • 236 Views
  • 1 replies
  • 0 likes

Resolved! Rogers Ignite WiFi App now not working

It used to work on my Apple XR, but something happened along the way and now it does not. It is unfortunate because I was getting a fair bit of value from the app. I can still work on Ignite WiFi through a browser, but that is not how I prefer to man...

Iamwrite by I Plan to Stick Around
  • 797 Views
  • 16 replies
  • 0 likes

Smart Home app will not work on iPhone

I had the Rogers Smart Home Monitoring system installed a week ago, and it refuses to work on my iPhone 11. It will only connect to the camera about once every fifty tries, and although I can arm the system from my phone before leaving the house, I c...

NS21 by I'm Here A Lot
  • 306 Views
  • 4 replies
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Resolved! Add to cart - but where is cart?

I clicked "Add to cart" on something. Now I see no way to go to the cart to review it before I complete the purchase. This website is terrible! Hard to navigate. Mostly hype and advertising. Unclear information, possibly incomplete. **Labels Added**

jc277 by I Plan to Stick Around
  • 278 Views
  • 4 replies
  • 0 likes

Home Security AP Crashes

Log into the Home Security AP on Android phone.Try to view live image of any camera and it kicks you right out.(Yes I've re-installed the ap and yes, the phone and the OS are up to date.It used to work. What have you done?

David5757 by I've Been Here Awhile
  • 175 Views
  • 5 replies
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MyRogers App - Usage not available

There has been a reoccuring problem with the rogers app on my phone, I am unable to check the data usage on my phone becuase it says usage not available, this has been a problem on my oneplus 8 pro phone and has been like that for months. I have trie...

Minxiang by I've Been Around
  • 117 Views
  • 1 replies
  • 0 likes

Ignite TV App, Crave turns French

Anyone else experience this issue? When I use my phone to watch movies on Crave through the Ignite app, it's in English. When I cast it onto my TV via chromecast, it automatically turns French. I tried asking Rogers tech support but doesn't seem like...

wongal by I've Been Around
  • 405 Views
  • 1 replies
  • 0 likes

Rogers email inbox limitation

I am looking in my inbox for an important email from Feb 2021. Unfortunately the oldest email there is from Mar 2021. I have my Rogers email for 15 years and i deleted only junk and unimportant emails.Does Rogers deleting emails older then a year aut...

Data Usage Unavailable on the App

I have been unable to view my data usage for the phones in my plan for 5 days now, anyone else having this problem?We have a shared plan and don't want to go over the data as the overage charges are absolutely ridiculous. ***Edited Labels***

Borkchop81 by I've Been Here Awhile
  • 215 Views
  • 3 replies
  • 0 likes

Resolved! Ignite TV App Keeps Cutting In and Out

hi,over the past week I am unable to cast to my nvidea shield android box. I have tried from my iPhone and my wife's Samsung S20. I am able to cast however as it is playing the video will cut in and out every few seconds. if I play it on my device wi...

alijaffer by I Plan to Stick Around
  • 767 Views
  • 6 replies
  • 0 likes