MyRogers & Rogers Apps
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MYROGERS APP

Hello, what's with all the problems and error messages with my rogers? Since switching to Rogers internet, I'd had nothing but problems. Now, I'm getting an error message saying. " No active services to manage, You're waiting for activation, so there...

MATT393 by I've been around
  • 44 Views
  • 0 replies
  • 0 likes

Resolved! Rogers XFinity App Error Screen

Does anyone has this screen when trying to log in the XFinity app? On my side, the issue started with the previous Rogers App, and then stayed after the XFinity app was released.  Rogers' technician says they are working on it, but I am sure they hav...

IMG_6555.jpg Rogers XFinity Iusse.jpg
robertof by I plan to stick around
  • 337 Views
  • 4 replies
  • 0 likes

Roger xfinity app

Can't seem to log into the xfinity app as I get stuck in an endless loop of email, password, verification code, email, password, verification code etc.New customers to Rogers and Shaw and already running into issues.       ***Added Labels***

EmilyT1 by I've been around
  • 103 Views
  • 1 replies
  • 0 likes

Can't LogIn to MyRogers App

I am on the latest version of Android. Every time I input my id and password to login. The screen freezes and doesn't progress beyond the white page presented. If it is a latency problem, the loading didn't change after waiting 15 minutes.   ***ADDED...

inohkr by I've been around
  • 1029 Views
  • 3 replies
  • 0 likes

Resolved! Ignite Home connect app will not login

The Home Connect app will not log me in. It's just an infinite loop of entering my info and the code that is sent to me. Reinstalling doesn't work, changing the browser that opens to enter the info doesn't work, clearing the cache doesn't work. Very ...

Jimmy1313 by I'm here a lot
  • 23428 Views
  • 37 replies
  • 13 likes

Rogers Xfinity App

Downloaded the Rogers Xfinity app on my Samsung phone and Samsung tablet. I can't login on either device. I put my username and password in, it goes back to the login page every time. It even sent a 6 digit authentication code for the tablet and stil...

Nigelcol by I've been around
  • 164 Views
  • 1 replies
  • 0 likes

Home Connect App

So now I can’t use the Home Connect App because it requires updating. Updating requires IOS16 and my perfectly functioning Air Pad 2 can only be updated to IOS 15.8.  So I need to get a new IPad after paying dearly for the Ignite internet, home phone...

BD100 by I've been around
  • 797 Views
  • 8 replies
  • 1 likes

Not able to watch xfinity for american channels

I have Xfinity and when I watch live tv on my phone, I can only watch Canadian channels. When I go to watch american channels, I can't. Why? I pay alot of money for this service so why can't I view american channels? I was able to before Xfinity came...

Greiffer by I've been around
  • 175 Views
  • 1 replies
  • 0 likes

Unable to View Internet Usage

When I try to see my internet usage in the Rogers app, I always get this message “something went wrong”- I deleted the app and reinstalled it- the software on my phone is updated- I have the latest version of the Rogers app       ***Edited Labels***

jane16 by I've been here awhile
  • 1177 Views
  • 6 replies
  • 0 likes

Multi-factor authentication

rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account  but I never receive a SMS code when logging in ?   ***EDITED LABELS***

sierra1989 by I plan to stick around
  • 7665 Views
  • 23 replies
  • 1 likes

Rogers App

So many times after 11pm i.Want to turn off the data to my kids phone bite.Your app is not working and/or when I tried to go on to my Roger's through the browser, it too is not working.What is the issue?Do you guys shut down at 11 p m... I mean.If yo...

4dpa1971 by I've been here awhile
  • 160 Views
  • 1 replies
  • 0 likes

Can't login in Ignite HomeConnect app

Hello, I just downloaded the HomeConnect app for wifi installation in my new rental. I open it. It automatically opens a web browser page and asks for login. I enter Username, I enter Password, and then I am back on the previous page where it asks fo...

Pebble9757 by I've been around
  • 2206 Views
  • 5 replies
  • 1 likes

Rogers ignite app

The app has not worked since the recent update. I deleted and reinstalled the app. I am no longer able to log in. I have an Android phone

Panalan by I've been here awhile
  • 233 Views
  • 2 replies
  • 0 likes

Unable to sign in through MyRogers iPhone app.

This appears to be similar to the problem posted here: https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/The-app-wont-let-me-sign-in/m-p/533696   When I try to sign in with the MyRogers app on my iPhone 15 Pro I get a blank screen, as shown ...

kalmia404 by I've been around
  • 162 Views
  • 1 replies
  • 0 likes

Resolved! Device Not Listed on Xfinity App

Rogers really did it on this one!  We install camera systems and need to open ports for the cameras to be visible when outside of the network.  Where we previously would open ports in the router, now we are directed to the Xfinity app which doesn't a...

Holly1968 by I've been here awhile
  • 283 Views
  • 1 replies
  • 0 likes