MyRogers & Rogers Apps
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Home Connect App

So now I can’t use the Home Connect App because it requires updating. Updating requires IOS16 and my perfectly functioning Air Pad 2 can only be updated to IOS 15.8.  So I need to get a new IPad after paying dearly for the Ignite internet, home phone...

BD100 by I've been around
  • 940 Views
  • 8 replies
  • 1 likes

Resolved! Device Not Listed on Xfinity App

Rogers really did it on this one!  We install camera systems and need to open ports for the cameras to be visible when outside of the network.  Where we previously would open ports in the router, now we are directed to the Xfinity app which doesn't a...

Holly1968 by I've been here awhile
  • 407 Views
  • 1 replies
  • 0 likes

Home Connect App upgrade experience

Hi, it appears that many users are experiencing issues with the Home Connect app displaying a message to "Upgrade for this experience." Despite upgrading my gateway four times and having technicians visit my house twice this week, the problem persist...

Cc63 by I've been here awhile
  • 1584 Views
  • 6 replies
  • 0 likes

Biometrics

Up until today - November 14, 2022 - I have been able to login to the myrogers app using my fingerprint. Today, when I opened the app, the entire homepage was different and the option to login using biometrics was gone! I had to go old school and typ...

Unknown devices accessing wifi

I had about 8 pop ups today at once of devices accessing my wifi. I paused them all (I can tell they are not mine ie. one was a smart doorbell). I changed my password and just got another one. What is happening and how can I make sure my connection i...

mikeandshan by I've been here awhile
  • 877 Views
  • 2 replies
  • 0 likes

Crave won't start on my SmartTV

When I go to the Crave icon on my SmartTV, I'm  given the message, "To continue using Crave please update to the latest version of the app". Try as I might, I cannot make any sense of this and "Anna", the Rogers robotic "How can I help?" lady, is use...

JaimeN by I've been here awhile
  • 753 Views
  • 1 replies
  • 0 likes

MyRogers App Not Working After the Update

When trying to sign into the app I get an error message.Sorry something went wrongWe're working to fix this as soon as possible. Check back later.It's been weeks. I can sign in via website.   *Added Labels*

jkim0 by I've been around
  • 4679 Views
  • 4 replies
  • 1 likes