MyRogers & Rogers Apps
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Can't login in Ignite HomeConnect app

Hello, I just downloaded the HomeConnect app for wifi installation in my new rental. I open it. It automatically opens a web browser page and asks for login. I enter Username, I enter Password, and then I am back on the previous page where it asks fo...

Face ID

Can’t seem to be able to enable Face ID on Rogers app? No toggle switch…     ***Edited Labels***

tcfreedy by I've been around
  • 247 Views
  • 2 replies
  • 2 likes

App doesn’t work

Sorry, we can't retrieve youraccount information here. Pleasego to rogers.com to sign in , this message shows up everything I try to use the app   **Labels Added**    

Rogers app - Facial Recognition

I just updated my Rogers app and now facial recognition is not available on the App. I deleted the app and reinstalled it and it’s still not available.   **Labels Added**    

Nuclear521 by I've been here awhile
  • 473 Views
  • 1 replies
  • 0 likes

Resolved! MFA Sign in

As many we have my wife (as primary account holder for billing) plus myself and my two sons. I tried to log into this community and I needed to use our primary account email and password and then it asks for MFA to either her email or cellphone. I tr...

ATP13 by I plan to stick around
  • 382 Views
  • 1 replies
  • 0 likes

Resolved! IgniteTV Web Login Issues

Hi All,   Lately, I've been having issues logging onto my IgniteTV web app.  I get the attached error.   I've checked the password multiple times and the email are both correct. I've cleared the cache and refreshed the page multiple times.  No go!   ...

Screenshot 2023-06-14 at 7.44.01 PM.png
kevani by I plan to stick around
  • 404 Views
  • 1 replies
  • 0 likes

Multi-factor authentication

rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account  but I never receive a SMS code when logging in ?   ***EDITED LABELS***

sierra1989 by I plan to stick around
  • 2449 Views
  • 16 replies
  • 1 likes

I have been unable to use MyRogers app

Every time I try to login it redirects me to a browser-based login page. I input my username then my password, tap the sign in button, and the button text changes to the three dots cycling animation and stays there without doing anything. I have gone...

ThomasS by I've been here awhile
  • 811 Views
  • 4 replies
  • 0 likes

Can’t log into smart home monitoring app

My smart home monitoring app suddenly is not letting me sign in. It’s been over a week now.I log in and instead of taking me to the home page it says “Sorry there is a problem on our end. Thank you for your patience while we fix it.”I’ve deleted app ...

seipch by I've been around
  • 476 Views
  • 1 replies
  • 0 likes

Resolved! Ignite WiFi hub app wont let me log in

So I'm getting Ignite 150u on Monday and i was trying to get the ignite wifi hub app ready for the installation day since I'll be doing the self install, but when i install the app and go into it and try to log in it'll crash? or just reload the logi...

MyRogers app

For about 3 weeks now I've been unable to log into the my rogers app. Every time I try to open the app it gives me an error that it can't retrieve account information. I've tried clearing the cache, Uninstaller and reinstalling and still no luck. Any...

svkb by I've been here awhile
  • 639 Views
  • 3 replies
  • 0 likes