MyRogers & Rogers Apps
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Unable to verify device for login rogers bank app

I cant log in to rogers bank app. I put in my user id and password, then it says device not recognized, need to verify device. When i click verify, it goes to another page where i need to chose a contact method, but the red button is greyed out and i...

danielpr by I've been around
  • 49 Views
  • 1 replies
  • 0 likes

Resolved! Xfiniti app endless cycle when login

Log in to the app, takes me to browser to login, tries to login, takes me back to the app. Over and over we go.   When I try to login using the 'online' app on my desktop it spins like its logging in then error's out and requests for me to clear my c...

CanadianMan by I've been here awhile
  • 2386 Views
  • 12 replies
  • 2 likes

XInfinity App Issue

Hello,Im not sure what changed, but I am unable to see or access my modem or pod through the XInfinity app now. I was always able to access both and they always showed up on my app. I have already tried rebooting my modem and it's still not showing u...

Dion94 by I've been here awhile
  • 161 Views
  • 3 replies
  • 0 likes

Resolved! Sign-in to Rogers Xfinity app keeps looping.

Getting Xfinity installed in two days, told I need to be signed-in to the App when that takes place.  I have installed the App but on sign-in I get to the phase where a security number is sent to my email or text. I enter this and the screens just ta...

Podge by I've been here awhile
  • 2185 Views
  • 13 replies
  • 1 likes

Rogers Xfinity App Login Loop

Installed app and can not login, keeps looping back to login screen. Yes I've tried all the recommended fixes on three different phones. Please help, very frustrating since I can't turn on protection services.       ***Edited Labels***

dkolman by I've been around
  • 156 Views
  • 1 replies
  • 0 likes

Xfinity streaming app on iPhone 16

Time and time again I can’t open the streaming app on my iPhone. Yes, I’ve deleted the app, cleared my history, reinstalled the app.  I am uptodate with the updates and I am getting really frustrated with Roger’s app and internet connection!,,,,,   *...

Gidget1 by I'm here a lot
  • 194 Views
  • 1 replies
  • 0 likes

Resolved! Download of MyRogers App not working

The other day I attempted to log in to MyRogers app on my Samsung Galaxy S24 Ultra (One UI version 6.1 and Android Version 14). Was not able to log in without updating the MyRogers app software. Was not able to open the MyRogers app after the update....

ValerieH by I've been around
  • 486 Views
  • 1 replies
  • 0 likes

Xfinity app not working

After an update, Xfinity app doesn't work anymore, it's just keep goes in some loop when I press the login button.       ***Edited Labels***

Rajijp by I've been around
  • 339 Views
  • 1 replies
  • 0 likes

Xfinity App looping login

Last night the app worked fine to pause a device on our system.  Trying to login this morning and getting a constant loop, have tried from my Samsung S22 and from an iphone with the same looping issue.  I've cleared cache, deleted cookies, uninstalle...

tanyraso by I've been around
  • 345 Views
  • 1 replies
  • 0 likes

Rogers Xfinity app login loop pixel 7

Cannot login on Xfinity app (not Shaw version) goes into login loop where it repeatedly opens browser. Default chrome browser, no add-ons, android version is up to date. Only thing I can think of is my equipment has not been delivered, it is schedule...

GrimOTW by I've been around
  • 430 Views
  • 1 replies
  • 0 likes

Rogers Xfinity Stream App Constant Logouts

I use the xfinity app on my iPhone. I find myself having to sign in multiple times a day. I was watching something, had to stop for a couple of hours, and when I wanted to resume I was logged out. This happens all the time. Very frustrating!   *Added...

Janfam by I'm here a lot
  • 1123 Views
  • 7 replies
  • 0 likes

IgniteTV app keeps signing out

Hi,   I'm running IgniteTV app on an iPhone and it keeps logging me out after a few minutes. Happens on my home wifi and when using the cell network.I also have an iPad running the app, and no issues there.   I've unsintalled and reinstalled, cleared...

yronnen by I've been around
  • 2312 Views
  • 9 replies
  • 1 likes

Sign out/in issues.

Hello all,   Recently, (6-8 mos), my Roger’s tv app continually signs me out if I’ve been away from my system For some length of time. It never did that previously. I thought it might be the OS on my iPad Air gen 5, but it’s the same on my android ta...

Ciaochiao by I plan to stick around
  • 1048 Views
  • 8 replies
  • 0 likes

Resolved! HomeConnect mobile app constant login frustrations

Greetings from the void. I have returned to provide feedback on the HomeConnect mobile application. I am a fan of my Rogers Ignite TV. Most features of my TV, Internet, and phone have worked well and my interactions with Rogers support have been posi...

Kromtara by I plan to stick around
  • 1988 Views
  • 6 replies
  • 3 likes

Can’t sign in to home connect app

Been trying to sign in to home connect app for days. Called tech support many times. Every time I type in my Roger’s credentials on home connect app it just loops back to the sign in screen as if I had never tried logging in at all. No error message ...

Jake44 by I've been here awhile
  • 7316 Views
  • 19 replies
  • 5 likes

Resolved! Multi-factor authentication

rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account  but I never receive a SMS code when logging in ?   ***EDITED LABELS***

sierra1989 by I plan to stick around
  • 10538 Views
  • 24 replies
  • 1 likes