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Unable to log into the ignite wifi app

I just got internet today and hooked everything up. Now to setup the wifi, i cannot log into the app, it goes into a continuous loop of loading then sometimes after following all the steps i have found online to troubleshoot the app i get an image af...

jekuchta by • I've been around
  • 336 Views
  • 1 replies
  • 0 likes

Order Tracking on MyRogers app broken

The Order Tracking feature on MyRogers app is giving me, constantly, the 'ol "Something went wrong: We're experiencing a problem on our end" alert. Is this a known thing? What's the fix if not?   **Labels Updated**    

jhalmos by • I've been here awhile
  • 445 Views
  • 1 replies
  • 0 likes

Resolved! Ignite app won’t let me login

Hi,I have been a Roger’s mobile member for many years. I recently purchased ignite internet, and am scheduled to have it set up on May 2. I downloaded the ignite app to try to log in and get things ready, but it won’t let me log in with my Rogers cre...

eshrive2041 by • I've been here awhile
  • 4609 Views
  • 8 replies
  • 0 likes

Can't proceed with home connect app

I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter.   **Labels Added**    

KMurreh by • I've been around
  • 1831 Views
  • 7 replies
  • 3 likes

Ignite TV watch anywhere on any device

I have been having problems with ignite TV for a while now I cannot get it on any of my devices I keep calling for support and talking to them they keep telling me that it must be under maintenance I don't understand why I can't speak to somebody who...

Cecilia1 by • I've been around
  • 771 Views
  • 1 replies
  • 0 likes

Unable to use Ignite Wifi Android Application

I am using Google Pixel 4a with Android 13.I have installed this Ignite Wifi application from play store on 30 August 2022.When I open the app , it opens up a browser window to login with my Rogers portal credentials.After successful login, browser c...

Ignite Home Connect App Won't Connect

I did set up the whole thing today. Everything seems to be working. BUT the app itself is showing offline, only the app. The internet connections are fine on all my devices. I uninstalled and installed the app on IOS but still it comes back with gate...

Afc_1111 by • I've been around
  • 1141 Views
  • 1 replies
  • 0 likes

MyRogers saying account is cancelled

i just called rogers today and got a new account with them, and ordered a phone. i registered with myrogers, and everything was fine. when i noticed i hadn’t received a confirmation email, i check myrogers account and it is now saying it has been can...

kenzmc6 by • I've been around
  • 5121 Views
  • 6 replies
  • 0 likes

Resolved! How do I change my device IMEI???

Recently, I bought a Google Pixel phone for my wife. How do I change her old device IMEI to the new one through MyRogers? Or is this something that can only be done by calling Rogers? Thanks in advance.     ***Edited Labels***

roymickson by • I've been around
  • 3486 Views
  • 1 replies
  • 0 likes

Resolved! Need a transactions copy

My email program has not work properly, lost my copy of my transactions on January 31, 2019, could you resend a memo of the new programs I acquired on that date     ***Added Labels***

Sorgel by • I've been around
  • 2615 Views
  • 3 replies
  • 0 likes
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