Unable to view daily usage ( Text history)
I am unable to view text/call history for my Rogers wireless devices. I can only see this on the bills but not the daily usage. I know I used to be able to see this. Any suggestions? *Added Labels*
Forum Posts
Rogers app usage
Ever since I added rogers internet about 4 months ago I haven't been able to check my data usage for my phone on the app. It always says next bill cycle but never works. I was told to make a post here so they could troubleshoot the issue and make a t...
Resolved! Internet usage page for legacy home Internet is broken
I have "legacy" unlimited home internet through a Hitron modem. This billing cycle, as usual, i went to see how much data i actually used. But this month the "monthly" and "daily" usage pages redirected to a 404 page. i tried a few different brow...
Resolved! Internet Daily and Monthly Usage on MyRogers Moved?
The pages for Daily and Monthly Usage on MyRogers appear to have been moved? Has anyone else noticed this? I like checking my GB usage regularly. As of two days ago, I receive the message that the pages cannot be found. Can anyone help?
Rogers App and Data Tracking
I was hoping to raise a concern regarding tracking data...It appears to be that once you add on a data pass to your account mid-cycle, you're no longer able to track your usage.The message displayed in my case is "Since you made a recent change, usag...
Unable to See Data Usage on MyRogers App on iPhone
It randomly stopped working about 2 months ago. I can't figure it out....because i litterally have tried everything. Spent hours on the internet searching for answers, tried each and every suggestion (you name it....i probably tried it). Only thi...
Unknown Server Error when I try to find out usage
My Internet usage is over the limit last month for the first time ever. I need to know what's going on but when I click on Usage I get "Unknown Server Error". Happened 3 days in a row. Tried chat and even called on the phone but I just got upsell and...
MyRogers App - Usage not available
There has been a reoccuring problem with the rogers app on my phone, I am unable to check the data usage on my phone becuase it says usage not available, this has been a problem on my oneplus 8 pro phone and has been like that for months. I have trie...
MyRogers App - Not showing Correct Internet Usage - Connected for Success Plan
I'm on Connected for Success, the app seems to be bugging out as for the last three weeks it was stuck at 91.4 GB. I then checked the app today and it said 0 GB remaining on a 0 GB Plan. I know it's malfunctioning as my month starts on the 27th\28th ...
Data Usage Unavailable on the App
I have been unable to view my data usage for the phones in my plan for 5 days now, anyone else having this problem?We have a shared plan and don't want to go over the data as the overage charges are absolutely ridiculous. ***Edited Labels***
Can't view "My Services" tab on app or browser?
I just got Roger's Ignite 75 set up on August 24th and for some reason I cannot access the "My Services" tab on either my app or on my browser. I assume this is where I can see my usage information, etc.. is this normal for a new account?I can see my...
Unable to Monitor Data Usage for Rocket Hub on MyRogers App.
I have the ROGERS APP on my phone and it's worked great for the past couple years - now it won't update the usage for my Rocket Hub - I can go on the ROGERS website and get it there no problem but I can't get it using my phone.And as you know using t...
Data Manager
I have 2 lines on ShareEverything. Only primary one is assigned as a “data manager”. Is there a way to prevent second line from turning data “on”, once it turned off by data manager? ***Added Labels***
Ignite Wifi HUB Assigned Devices Showing up as Unassigned
We have created profiles and assigned devices to users. This lasted about 5 days when all of the devices then showed up as not assigned. They cannot be assigned back to users. I then discovered that they ARE still assigned, somewhere, because time...
Cannot View Data Usage on App or Browser
I am constantly getting this error on multiple browsers. You don't seem to have that product Close We’re sorry, we can’t give you the information you requested as it seems you are not currently enrolled in that product.If you would like to add ...
Usage Unavailable on the MyRogers App
Anyone else having issues with checking their data or other usage? For the last week mine is just a ton of 000000000 all the way across so I can’t even check my usage at all for data. *** Added Labels ***
Resolved! Ignite TV App on Tablet Connected Through Hotspot
I would like to watch Ignite TV on my tablet since it has a bigger screen than my cell phone. I am connected to mobile data and the Ignite TV app work on the phone, but if I enable the phone as a hot spot and then connect the tablet to it, I discove...
Ignite Wifi Hub App's Device Data Usage Graph Needs Improvement
They need to change the layout of the data usage. The 24hr view graph has no real meaning when it doesnt fell you how many GB of data each device has used in the last 24hrs etc. And then having to count the dots from the left to see what time the dev...
MyRogers Usage Always Wrong on Infinite Plan
A couple months ago I switched to an Infinite unlimited plan, with 10+10GB max data. First the MyRogers app shows usage of 8GB out of 10GB max data so I will quickly lose after agreeing to upgrade from a 13gb plan to 20, yet now I get 10. Then they a...
Unidentified Device on WiFi Hub App
Am trying to map all the devices showing up in ignite WiFi hub. There is a device showing with only a MAC address that is using almost half of the WiFi activity for the day on the network but I can’t figure out what it is. Have done a MAC address s...