MyRogers & Rogers Apps
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MyRogers App - Usage not available

There has been a reoccuring problem with the rogers app on my phone, I am unable to check the data usage on my phone becuase it says usage not available, this has been a problem on my oneplus 8 pro phone and has been like that for months. I have trie...

Minxiang by I've Been Around
  • 114 Views
  • 1 replies
  • 0 likes

Data Usage Unavailable on the App

I have been unable to view my data usage for the phones in my plan for 5 days now, anyone else having this problem?We have a shared plan and don't want to go over the data as the overage charges are absolutely ridiculous. ***Edited Labels***

Borkchop81 by I've Been Here Awhile
  • 206 Views
  • 3 replies
  • 0 likes

Cannot View Data Usage on App or Browser

I am constantly getting this error on multiple browsers. You don't seem to have that product Close We’re sorry, we can’t give you the information you requested as it seems you are not currently enrolled in that product.If you would like to add produc...

jdf by I've Been Here Awhile
  • 1282 Views
  • 4 replies
  • 0 likes

Can't view "My Services" tab on app or browser?

I just got Roger's Ignite 75 set up on August 24th and for some reason I cannot access the "My Services" tab on either my app or on my browser. I assume this is where I can see my usage information, etc.. is this normal for a new account?I can see my...

Laurali987 by I've Been Around
  • 1282 Views
  • 3 replies
  • 0 likes

Resolved! Ignite TV App on Tablet Connected Through Hotspot

I would like to watch Ignite TV on my tablet since it has a bigger screen than my cell phone. I am connected to mobile data and the Ignite TV app work on the phone, but if I enable the phone as a hot spot and then connect the tablet to it, I discover...

chealey by I've Been Around
  • 869 Views
  • 1 replies
  • 0 likes

Ignite Wifi HUB Assigned Devices Showing up as Unassigned

We have created profiles and assigned devices to users. This lasted about 5 days when all of the devices then showed up as not assigned. They cannot be assigned back to users. I then discovered that they ARE still assigned, somewhere, because time li...

Don_Ca by I'm a Reliable Contributor
  • 2216 Views
  • 18 replies
  • 0 likes

MyRogers Usage Always Wrong on Infinite Plan

A couple months ago I switched to an Infinite unlimited plan, with 10+10GB max data. First the MyRogers app shows usage of 8GB out of 10GB max data so I will quickly lose after agreeing to upgrade from a 13gb plan to 20, yet now I get 10. Then they a...

jay99 by I've Been Here Awhile
  • 961 Views
  • 2 replies
  • 0 likes

Rogers App and Data Tracking

I was hoping to raise a concern regarding tracking data...It appears to be that once you add on a data pass to your account mid-cycle, you're no longer able to track your usage.The message displayed in my case is "Since you made a recent change, usag...

Chimdi by I've Been Here Awhile
  • 1220 Views
  • 3 replies
  • 0 likes

Unidentified Device on WiFi Hub App

Am trying to map all the devices showing up in ignite WiFi hub. There is a device showing with only a MAC address that is using almost half of the WiFi activity for the day on the network but I can’t figure out what it is. Have done a MAC address sea...

RDG5 by I've Been Here Awhile
  • 2319 Views
  • 4 replies
  • 0 likes

Billed Usage Details - Message Bundle

On the Rogers app, on the text screen it has a heading Bundles messages - and reports My usage and a number. The number is not the total text messages I have sent, it is a subset, do we know what it is reporting? On the Rogers bill under talk, in the...

Stay96 by I've Been Here Awhile
  • 1316 Views
  • 1 replies
  • 0 likes

Usage Unavailable on the MyRogers App

Anyone else having issues with checking their data or other usage? For the last week mine is just a ton of 000000000 all the way across so I can’t even check my usage at all for data. *** Added Labels ***

Feejay by I've Been Around
  • 3764 Views
  • 11 replies
  • 1 likes

Data Manager

I have 2 lines on ShareEverything. Only primary one is assigned as a “data manager”. Is there a way to prevent second line from turning data “on”, once it turned off by data manager? ***Added Labels***

Ametist by I've Been Here Awhile
  • 2539 Views
  • 9 replies
  • 0 likes

Data Manager Not Working

I had set a data limit for my daughter, and when she hit it over a week ago, I shut off her data via the MyRogers app (and confirmed via the Rogers website) , but a week later, she has managed to use another .5 GB of data. I thought she may have been...

vikz by I've Been Around
  • 2797 Views
  • 3 replies
  • 0 likes

Stream Saver

Looks like there is a new feature that you can enable via the MYROGERS settings for your Share Everything plan. Stream Saver allows you to set, on a line by line basis, that at least for some of the most common apps (youtube, twitch, etc) it will thr...

Gdkitty by Resident Expert
  • 21026 Views
  • 10 replies
  • 2 likes