MyRogers & Rogers Apps
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! I Can't sign into YouTube TV

Yesterday morning I clicked on the APPS option on Rogers Xfinity and went to Youtube. All of a sudden I'm logged out of my YouTube account and attempts to sign in have failed. I can use YouTube on my laptop but not on my TV. Has anyone else seen this...

Cap07 by I'm a reliable contributor
  • 826 Views
  • 7 replies
  • 0 likes

Apps all suck

Why are none of the apps working?Only one that will sign in is your billing app, seems convenient for Roger's.JUST GIX YOUR APPS!!!     ***Edited Labels***

Hofstetter5 by I've been here awhile
  • 267 Views
  • 1 replies
  • 1 likes

Response to app rating based on notifications

Hello team, i got a response to my 1 star review to come here for assistance.Issue is that I have the Rogers app in deep sleep, i block notification from it, basically there is no reason in the world for it to contact me if i do not use it. No matter...

Jeff546 by I've been around
  • 322 Views
  • 1 replies
  • 0 likes

Can’t watch news online.

I live in Mississauga and visiting Parry Sound, and trying to watch CTV national and local news. Why do I have to be connected to my home wifi??? If I was home, I’d put the tv on !!!     ***Edited Labels***

KPB57 by I've been around
  • 381 Views
  • 1 replies
  • 0 likes

Xfinity App looping login

Last night the app worked fine to pause a device on our system.  Trying to login this morning and getting a constant loop, have tried from my Samsung S22 and from an iphone with the same looping issue.  I've cleared cache, deleted cookies, uninstalle...

tanyraso by I've been around
  • 432 Views
  • 1 replies
  • 0 likes

No Sound On Single Show?

My neighbour is a Rogers customer, and was watching Beast Games with her son on Prime Video.    They've watched something like 8 of the 10 episodes.    When attempting to watch the next episode, there is no sound for it at all.   All other Prime Vide...

robtoe by I'm a reliable contributor
  • 407 Views
  • 1 replies
  • 0 likes

What codec does the igniteTV app uses?

Greetings all, Been playing around.  Installed the igniteTV app on a few devices.   Do not have a problem on newer phones/devices.  Still works on a S10 but it chokes on Nexus 6.  The Nexus 6 is not that old.  Still plays video from youtube and ctvne...

Rogers Xfinity Stream app for Android TV

For years Rogers was behind the times on streaming using an app. Not to say you didn't have one it was outdated before you launched it. I have recently become a customer again and I was pleasantly surprised to find out you updated your app it's of de...

Dgftv by I've been around
  • 7152 Views
  • 5 replies
  • 0 likes

MyRogers iPhone App Login Error

I am a new customer and have transferred my number to Rogers recently. My phone is activated and I was able to access the app all day, but now am getting the error:No active services to manage You're waiting for activation, so there's nothing to mana...

ergreb by I've been here awhile
  • 477 Views
  • 1 replies
  • 0 likes

cnn app no longer authorized on my rogers account

I am no longer able to watch the cnn app on computer or tablet even though I am signed in to my account error. message saying not authorized to view the content even though I signed in using my account info and setting clearly show I am signed in! I ...

stewarthjim by I've been here awhile
  • 1276 Views
  • 6 replies
  • 1 likes

Resolved! Rogers Infinity App : playing dead

Out of the blue (I.e. no updates or changes on my end), the infinity app on my phone thinks I'm offline, when I'm not.I have tried every permeation of uninstalling, reinstalling, rebooting my phone, rebooting the router... meanwhile I am unable to ed...

echoplex by I've been here awhile
  • 946 Views
  • 3 replies
  • 0 likes

Can’t sign in to home connect app

Been trying to sign in to home connect app for days. Called tech support many times. Every time I type in my Roger’s credentials on home connect app it just loops back to the sign in screen as if I had never tried logging in at all. No error message ...

Jake44 by I've been here awhile
  • 7738 Views
  • 19 replies
  • 5 likes

Unable to View Internet Usage

When I try to see my internet usage in the Rogers app, I always get this message “something went wrong”- I deleted the app and reinstalled it- the software on my phone is updated- I have the latest version of the Rogers app       ***Edited Labels***

jane16 by I've been here awhile
  • 1958 Views
  • 6 replies
  • 0 likes