MyRogers & Rogers Apps
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Rogers Ignite WiFi App now not working

It used to work on my Apple XR, but something happened along the way and now it does not. It is unfortunate because I was getting a fair bit of value from the app. I can still work on Ignite WiFi through a browser, but that is not how I prefer to man...

Iamwrite by I Plan to Stick Around
  • 16 replies

Unable to make a payment via MyRogers app

I tried making a payment on my Rogers account using the Rogers app on my iPhone. Funny, the app won't accept my card info (CVC code specifically). I hop onto my desktop Windows machine, log into Rogers and try to make a payment with my Visa debit car...

Resolved! Ignite TV App on Tablet Connected Through Hotspot

I would like to watch Ignite TV on my tablet since it has a bigger screen than my cell phone. I am connected to mobile data and the Ignite TV app work on the phone, but if I enable the phone as a hot spot and then connect the tablet to it, I discover...

chealey by I've Been Around
  • 1 replies

Inaccurate Info on Ignite Wifi Hub App

I recently downloaded the Ignite wifi app and added 2 wifi nodes to my network. The app is now telling me that several devices that are connected to my network through wifi are connected with an Ethernet cable. There are absolutely no network cables ...

me213 by I've Been Here Awhile
  • 9 replies

Ignite Wifi HUB Assigned Devices Showing up as Unassigned

We have created profiles and assigned devices to users. This lasted about 5 days when all of the devices then showed up as not assigned. They cannot be assigned back to users. I then discovered that they ARE still assigned, somewhere, because time li...

Don_Ca by I'm a Reliable Contributor
  • 18 replies

Smarthome app not working

Hi, I can't use smarthome app via phone each time I enter credentials at sign in page it reverts back to same page after hit sign in. I uninstalled/installed app no resolution. The app was working past months but since last week it stopped working as...

albert5 by I'm Here A Lot
  • 18 replies

Ignite TV App - Recorded Video Picture Quality

Recordings watched through the Ignite TV app are displaying poorly most of the time on my Samsung devices. Fuzzy and pixelated, like it is not playing in full HD resolution.Pausing and waiting a minute before playing does not help, if it starts poor ...

Garminbozia by I've Been Here Awhile
  • 10 replies

MyRogers Usage Always Wrong on Infinite Plan

A couple months ago I switched to an Infinite unlimited plan, with 10+10GB max data. First the MyRogers app shows usage of 8GB out of 10GB max data so I will quickly lose after agreeing to upgrade from a 13gb plan to 20, yet now I get 10. Then they a...

jay99 by I've Been Here Awhile
  • 2 replies

Resolved! Ignite Wifi Hub App Feedback

Very good app, keep up the great work! Here are some features that I'd love to see in future updates: 1) More accuracy for time limits. Time limits are often exceeded by 15-20 minutes. 2) Being able to "unpause" device(s) for a specific duration of t...

byrongaum by I Plan to Stick Around
  • 8 replies

Unable to Log Into Smart Home App

My smart home monitoring app suddenly is not letting me sign in. I log in and instead of taking me to the home page it says “Sorry there is a problem on our end. Thank you for your patience while we fix it.” It’s been like this for over a week. Any E...

Ignite Wifi Hub Device Not Listed Although Connected

Does anybody know why a device that is connected to your network would not show up on the list of connected devices? On the wifi hub app I've checked under "Connected Device" as well as "Not Connected Device" list and the device in question does not ...

ricky123 by I've Been Here Awhile
  • 24 replies

MyWiFi App - Pause Feature Not Working

Hi there, The app has worked well up until this past week. Now it randomly unpauses the devices that I have paused throughout the night (ie the kid's devices), which totally defeats the purpose. Is there a known issue pertaining to this? or an update...

Resolved! My Rogers Update

Play Google says login to Google to update My Rogers app. I did. Asks again login to Google. I am. What's the problem? ***Edited Labels***

taddeum by I Plan to Stick Around
  • 7 replies

Rogers App and Data Tracking

I was hoping to raise a concern regarding tracking data...It appears to be that once you add on a data pass to your account mid-cycle, you're no longer able to track your usage.The message displayed in my case is "Since you made a recent change, usag...

Chimdi by I've Been Here Awhile
  • 3 replies

Resolved! Unable to Sign into Ignite WiFi Hub App

Several days ago I attempted to sign into the wifi hub app on my tablet, but the app refused to go any further than the “welcome please sign in” screen. I shut down the app completely and tried again, but nothing changed. I tried the web portal which...

Dire by I Plan to Stick Around
  • 37 replies

Resolved! "Details not available"

Why am I getting this detail not available message on myrogers app? Is this a widespread problem, or is it just me with this problem? ***Added Labels***

Ignite TV App on Android Box

I am getting " This video stream is not playable on the current device" I am getting this message on 3 different android boxes, these boxes I am able to watch netflix, amazon prime and utube. This is included on live tv and recorded programs, the box...

ve3tej by I'm Here A Lot
  • 12 replies

Maintenance on MyRogers App

I keep getting a error when trying to use the Rogers my account Application for a few months now . The error states that the application is going through maintenance and to check backI have tried uninstalling and reinstalling the app multiple timesI ...