MyRogers & Rogers Apps
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Can’t sign in to home connect app

Been trying to sign in to home connect app for days. Called tech support many times. Every time I type in my Roger’s credentials on home connect app it just loops back to the sign in screen as if I had never tried logging in at all. No error message ...

Jake44 by I've been around
  • 72 Views
  • 1 replies
  • 0 likes

Ignite TV not working with Chromecast

I have contacted Rogers on this issue and to no avail. It was working about two months ago and I have had nothing but issues since. I would really appreciate it if someone would contact me and rectify this.     ***Added Labels***

Lawyerman9 by I've been here awhile
  • 644 Views
  • 7 replies
  • 0 likes

Unable to See Data Usage on MyRogers App on iPhone

It randomly stopped working about 2 months ago.  I can't figure it out....because i litterally have tried everything.  Spent hours on the internet searching for answers, tried each and every suggestion (you name it....i probably tried it).  Only thi...

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Resolved! App doesn’t work

Sorry, we can't retrieve youraccount information here. Pleasego to rogers.com to sign in , this message shows up everything I try to use the app   **Labels Added**    

Blueleaf14 by I've been here awhile
  • 392 Views
  • 2 replies
  • 0 likes

Unknown devices accessing wifi

I had about 8 pop ups today at once of devices accessing my wifi. I paused them all (I can tell they are not mine ie. one was a smart doorbell). I changed my password and just got another one. What is happening and how can I make sure my connection i...

mikeandshan by I've been here awhile
  • 148 Views
  • 2 replies
  • 0 likes

Ignite HomeConnect App - Can't Login

I've been trying to login and I keep getting an error:"Sorry, we're having some trouble"Support doesn't seem to know what's going on.I've tried on both a completely up-to-date iPhone 14 and Pixel 6.Any ideas?     ***Edited Labels***

MikeNeri81 by I plan to stick around
  • 884 Views
  • 3 replies
  • 0 likes

Technical error

When i try to access manage TV or Internet. Sorry, There is a problem on our end. Thanks for your Patience while we work to fix it. Please Check back later. .....it's been over two months called technical support a few times and nobody can figure out...

mich1102 by I've been around
  • 147 Views
  • 1 replies
  • 0 likes

Download recordings Ignite tv app

I have the Ignite tv app for android on a Samsung tablet. Is there any way to change the location for downloading recordings from the internal storage to the sd card?   **Labels Added**    

Jokerz by I've been around
  • 146 Views
  • 1 replies
  • 0 likes

Resolved! NHL on Sportsnet+

Honestly, how hard can it possibly be to allow the user to select home or away broadcasts?As an Avalanche fan in Canada, I would really like to be able to choose the Altitude broadcast for every Avs game. It was a really nice feature of NHL Live… Why...

PoodleDad by I've been around
  • 348 Views
  • 1 replies
  • 0 likes

Resolved! Multi-factor authentication turns on by itself.

Please stop re-enabling MFA when I sign on without my permission. I disabled it for a reason, I do not want to be sent on a goose chase to find my phone each time when I try to log in on PC. How do I stop it from turning on again? It feels like I'm g...

Tmothy12 by I'm a reliable contributor
  • 1603 Views
  • 10 replies
  • 3 likes

Unable to View Internet Usage

When I try to see my internet usage in the Rogers app, I always get this message “something went wrong”- I deleted the app and reinstalled it- the software on my phone is updated- I have the latest version of the Rogers app       ***Edited Labels***

jane16 by I've been here awhile
  • 348 Views
  • 5 replies
  • 0 likes

Unable to Log Into Smart Home App

My smart home monitoring app suddenly is not letting me sign in. I log in and instead of taking me to the home page it says “Sorry there is a problem on our end. Thank you for your patience while we fix it.” It’s been like this for over a week. Any E...