Can't login to MyRogers mobile app

[Sunny2212]

Just ported my number to Rogers. The app is really bad. Can't even log into it. After I try to sign in, it takes me to browser to sign in there, and once I do that, it comes back to the same screen without any option. Tried uninstalling and installing it back again. Same issue. 

I am able to log in into Rogers.com but not in app.

[RogersMoin]

Hello, @Sunny2212.

We're delighted you joined our Community and shared your concern about your MyRogers app login. It's good to know that you can log in to the web portal. I appreciate you reinstalling the app.

Let's figure out as to why the app login is failing:

• What's the device's make and model?
• How many browsers are installed on the device, and which is the default?
• When you tap "Sign in," the app launches a browser to complete the authentication; which browser opens up?
• Do you have any other Rogers app that works on the same device, like HomeConnect, Ignite TV, etc.?

We look forward to hearing from you.

Cheers,

RogersMoin