Can’t see plan changes
I’m unable to see any plan changes. It errors out and tells me to contact. Unable to chat in as always closed. Don’t want to wait on hold. **Labels Updated**
Forum Posts
MYROGERS app will not open
Tried to log 3 times and an error noting something went wrong. I checked the password each time. I also see there is some problem with channels on my tv not working this morning. What is going on with Rogers/Shaw?
Resolved! Rogers Xfinity Internet - Link to MyRogers - Did not receive Account number or Welcome email
Existing mobile customer that have access to myRogers. Signed up for Xfinity internet last week and only received one email (with contract and critical summary) with masked account number (even though the email mentioned that i should have received 2...
"Change my wireless number" webpage not working
It has been a while that the webpage shows nothing after click the button. If I use the default "Choose a number" feature, it shows a progress icon and then disappear with no number or error shown. If I select "Search for a number", nothing shows. ...
ON SITE ONE #,ON DOWNLOADED CONTRACT ANOTHER account # what is correct??
The app does not work, it won't let me even sign it. I have tried restarting my phone, disabling and re-enabling the app, as well as removing the apps cache. All I get is a frozen screen with a photo of a woman holding her phone. It is very inconveni...
cnn app no longer authorized on my rogers account
I am no longer able to watch the cnn app on computer or tablet even though I am signed in to my account error. message saying not authorized to view the content even though I signed in using my account info and setting clearly show I am signed in! I ...
My Rogers app won’t allow me to log in
When I try to log in on MyRogers app Iphone 15 I can’t get past putting my username in. It doesn’t go further than that. Can you please help? **Labels Updated**
Incorrect Address in MyRogers
Hi, I have had this issue since I made my account. Called a rep, they make a ticket. I checked it today in November, alas still I have issues. When I view my internet in myrogers either in the browser or the app I get a missingInfoError "Sorry so...
Resolved! Multi-factor authentication
rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account but I never receive a SMS code when logging in ? ***EDITED LABELS***
Can't LogIn to MyRogers App
I am on the latest version of Android. Every time I input my id and password to login. The screen freezes and doesn't progress beyond the white page presented. If it is a latency problem, the loading didn't change after waiting 15 minutes. ***ADDED...
Unable to access Rogers xfinity app on iphone
Every time I try to login in the Rogers Xinfinty app it asks for username and password. And the screen remains still nothing happens. Even if I am logged inside the MyRogers app also. ***Edited Labels***
MyRogers app switches to French how to fix?
Hi. When downloading the MyRogers app it automatically switches to French. How to convert it back to English? Thank you ***Added Labels***
Unable to sign in through MyRogers iPhone app.
This appears to be similar to the problem posted here: https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/The-app-wont-let-me-sign-in/m-p/533696 When I try to sign in with the MyRogers app on my iPhone 15 Pro I get a blank screen, as shown ...
Myrogers app not working
Myrogers app refusing to load to the login screen as well as myrogers web browser not showing me billing information! Wants me to link a ignite account number to my profile however everything is through my app so I can't even try that to progress to ...
Resolved! Services option greyed out on MyRogers app
The services option on my Roger’s app has been greyed out for months. Very frustrating to not be able to view my data usage. I’ve reinstalled the app and nothing? ***ADDED LABELS***
The app wont let me sign in
When I try to log in to the app, it just gets stuck on the image of a woman in a red shirt looking at her phone, with the Roger's logo on the page. I have tried opening and closing the app many times, I tried clearing the cache. If I could uninstall ...
Resolved! MyRogers website showing 0 GB monthly and daily usage history
Hello, I have a Internet 10 plan with Rogers and when I sign into Rogers website and view my account, the monthly (and daily) usage shows as 0 GB for all months (days). That can't be right since I use the Internet a lot. However the plan Overview s...
Resolved! MyRogers app keeps sending welcome message.
I signed up with Rogers Wireless three weeks ago and so far everything is great, but one thing that's bothersome is that the app keeps sending me a message "Introducing the new and improved MyRogers app" as a new message, forcing me to respond to the...
MyRogers app doesn't work
MyRogers app doesn't work, shows only photo of a girl on her phone. I can't view my bill through emails. **Labels Updated**
Order Tracking on MyRogers app broken
The Order Tracking feature on MyRogers app is giving me, constantly, the 'ol "Something went wrong: We're experiencing a problem on our end" alert. Is this a known thing? What's the fix if not? **Labels Updated**