MyRogers & Rogers Apps
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Resolved! New Device not showing under My Devices

I upgraded two mobile devices on my account this past week. Only one is showing up under my devices on myRogers account. Not sure if this would fall under the charge coming June 30th. Below is from the email Rogers sent me:Effective Ju‌ne 3‌0, 20‌25,...

How to turn teens data off on non shared plan?

I have a teen that I want to turn off data his phone sometimes when he's abusing it. He's on his own plan not a shared plan. My other lines on a shared plan I can do it in the app but his doesn't have the option. I can turn his wifi off but then he s...

Loyer99 by I'm here a lot
  • 357 Views
  • 1 replies
  • 0 likes

Can’t see plan changes

I’m unable to see any plan changes. It errors out and tells me to contact. Unable to chat in as always closed. Don’t want to wait on hold.   **Labels Updated**    

MYROGERS app will not open

Tried to log 3 times and an error noting something went wrong.    I checked the password each time.    I also see there is some problem with channels on my tv not working this morning.      What is going on with Rogers/Shaw?

Geo14 by I've been around
  • 10639 Views
  • 16 replies
  • 1 likes

"Change my wireless number" webpage not working

It has been a while that the webpage shows nothing after click the button.   If I use the default "Choose a number" feature, it shows a progress icon and then disappear with no number or error shown. If I select "Search for a number", nothing shows. ...

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ANewUser by I've been around
  • 463 Views
  • 1 replies
  • 0 likes

cnn app no longer authorized on my rogers account

I am no longer able to watch the cnn app on computer or tablet even though I am signed in to my account error. message saying not authorized to view the content even though I signed in using my account info and setting clearly show I am signed in! I ...

stewarthjim by I've been here awhile
  • 1398 Views
  • 6 replies
  • 1 likes

Incorrect Address in MyRogers

Hi,   I have had this issue since I made my account. Called a rep, they make a ticket. I checked it today in November, alas still I have issues.  When I view my internet in myrogers either in the browser or the app I get a missingInfoError  "Sorry so...

gnn876876 by I'm here a lot
  • 479 Views
  • 1 replies
  • 0 likes

Resolved! Multi-factor authentication

rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account  but I never receive a SMS code when logging in ?   ***EDITED LABELS***

sierra1989 by I plan to stick around
  • 11695 Views
  • 24 replies
  • 1 likes

Can't LogIn to MyRogers App

I am on the latest version of Android. Every time I input my id and password to login. The screen freezes and doesn't progress beyond the white page presented. If it is a latency problem, the loading didn't change after waiting 15 minutes.   ***ADDED...

inohkr by I've been around
  • 1904 Views
  • 3 replies
  • 0 likes

Unable to sign in through MyRogers iPhone app.

This appears to be similar to the problem posted here: https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/The-app-wont-let-me-sign-in/m-p/533696   When I try to sign in with the MyRogers app on my iPhone 15 Pro I get a blank screen, as shown ...

kalmia404 by I've been around
  • 701 Views
  • 1 replies
  • 0 likes

Myrogers app not working

Myrogers app refusing to load to the login screen as well as myrogers web browser not showing me billing information! Wants me to link a ignite account number to my profile however everything is through my app so I can't even try that to progress to ...

MandyT by I've been around
  • 1016 Views
  • 1 replies
  • 0 likes

The app wont let me sign in

When I try to log in to the app, it just gets stuck on the image of a woman in a red shirt looking at her phone, with the Roger's logo on the page. I have tried opening and closing the app many times, I tried clearing the cache. If I could uninstall ...