The Order Tracking feature on MyRogers app is giving me, constantly, the 'ol "Something went wrong: We're experiencing a problem on our end" alert. Is this a known thing? What's the fix if not? **Labels Updated**
When I try to log in to the app, it just gets stuck on the image of a woman in a red shirt looking at her phone, with the Roger's logo on the page. I have tried opening and closing the app many times, I tried clearing the cache. If I could uninstall ...
Hi,I have been a Roger’s mobile member for many years. I recently purchased ignite internet, and am scheduled to have it set up on May 2. I downloaded the ignite app to try to log in and get things ready, but it won’t let me log in with my Rogers cre...
Just ported my number to Rogers. The app is really bad. Can't even log into it. After I try to sign in, it takes me to browser to sign in there, and once I do that, it comes back to the same screen without any option. Tried uninstalling and installin...
Hi there, For the past several years, I've been attempting to add a wireless phone number to my Rogers account (at this link). Example: Attempt to add wireless phone number Upon clicking the link to "Add wireless number", I enter my cellphone...
Why is my data not showing on my app ***Added Labels***
On an iPhone, can get the splash screens but when I go to log on, get a blank page. Is this a known issue? Reboots and app reinstalls of no use **Labels Updated**
I've been trying to make a payment online using both my phone and my PC with my Visa and I keep running into an error message. Nothing wrong with the card, it works elsewhere. But the website keeps saying it is running into an error. What can I do?
MyRogers App will not show data usage or works then stops. A common problem for iPhone users. Beyond the basics don’t bother trying to fix it. You can’t. The app needs to be designed. ***Edited Labels***
Hello, I have a Internet 10 plan with Rogers and when I sign into Rogers website and view my account, the monthly (and daily) usage shows as 0 GB for all months (days). That can't be right since I use the Internet a lot. However the plan Overview s...
As many we have my wife (as primary account holder for billing) plus myself and my two sons. I tried to log into this community and I needed to use our primary account email and password and then it asks for MFA to either her email or cellphone. I tr...
I am on the latest version of Android. Every time I input my id and password to login. The screen freezes and doesn't progress beyond the white page presented. If it is a latency problem, the loading didn't change after waiting 15 minutes. ***ADDED...
I am trying to log into MyRogers app, I ask it to send the code to my email and don't receive the code until 30 minutes after and when I have shut down the app. I tried sending it via text and it wont come through either. I have force stopped the ...
We have tried for months now to get the app or browser to respond properly when trying to do an upgrade on our account. We have spent a lot of time on the phone and in stores and still have not yet had this resolved. We have tried multiple devices La...
I’m currently roaming whilst travelling in the US and cannot view a live bill to see what I’m being charged. I have roam like home but still need to look at a bill to see if I’m getting charged an arm and a leg for data etc or just the $12 per day or...
rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account but I never receive a SMS code when logging in ? ***EDITED LABELS***
I changed my cell plan over the phone but the app still says original price not the discounted price. When will the app reflect the new price it’s been over 2 weeks since I did it.? **Labels Added**
I am so confused about this For me it seems that the sign in credentials for both are the same. But in the top right hand corner of each there are two different "usernames". So when I am in the Community forums there is 21Rouge which I assume all c...
I've been trying to get into the app for 2 days and it's not responding. Are you having issues with it or is it just me? **Labels Added**
Tried to log 3 times and an error noting something went wrong. I checked the password each time. I also see there is some problem with channels on my tv not working this morning. What is going on with Rogers/Shaw?