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Unknown Server Error when I try to find out usage

My Internet usage is over the limit last month for the first time ever. I need to know what's going on but when I click on Usage I get "Unknown Server Error". Happened 3 days in a row. Tried chat and even called on the phone but I just got upsell and...

rsiddall by I've Been Around
  • 56 Views
  • 1 replies
  • 0 likes

MyRogers - Can't Change Flex Channels

You go to my rogers to change flex channels and it redirects you to rogers.com which tells you the page is unavailable then you select chat and no one is available. The sad thing is there is no viable alternative.   *Added Labels*

rammer by I Plan to Stick Around
  • 100 Views
  • 1 replies
  • 0 likes

Unable to See New Phone Offers

For days now I am unable to see the New Phones Offers under My Rogers . No one can help and I have to wait up to 7 business days . Why there is such a website if customers cannot see it ?   *Added Labels*

serpico by I Plan to Stick Around
  • 132 Views
  • 3 replies
  • 0 likes

Unable to See Data Usage on MyRogers App on iPhone

It randomly stopped working about 2 months ago.  I can't figure it out....because i litterally have tried everything.  Spent hours on the internet searching for answers, tried each and every suggestion (you name it....i probably tried it).  Only thi...

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shelleylov by I've Been Here Awhile
  • 262 Views
  • 5 replies
  • 0 likes

Changing Caller ID - An impossible task

I'm trying to change the caller id on my wireless accounts, the link you have provided is overdue and useless. The video you have shared was from 2020 and via mobile app.  When i try to login on computer, there isn't an option under quick links to ch...

baris41 by I've Been Around
  • 114 Views
  • 1 replies
  • 0 likes

Resolved! Ignite Wifi Hub App Feedback

Very good app, keep up the great work! Here are some features that I'd love to see in future updates:   1) More accuracy for time limits. Time limits are often exceeded by 15-20 minutes. 2) Being able to "unpause" device(s) for a specific duration of...

byrongaum by I Plan to Stick Around
  • 1839 Views
  • 12 replies
  • 1 likes

MyRogers - Device Balance and Upgrade

I just got a new iphone on the 24 month plan.  At one point I saw the breakdown of flebtab showing monthly amount, plus phone cost, and ending dates.  Now that I've signed up, I'm not seeing this on 'my rogers' account.  How do I bring this informati...

MyRogers app not working

I just did a transfer of ownership of my account and I set my password, I can login onto my account on the website but when I try on the app it says “An account is not linked to this profile” and directs me to rogers.com. I am also trying to link my ...

7shp by I've Been Around
  • 229 Views
  • 2 replies
  • 0 likes

MyRogers account app is not opening

MyRogers account app is not recognizing my password or account.....was this affected in the outage? When can this be restored? Not happy, as there are no realy updates or responses. I am expecting emails for important things, this is NOT acceptable f...

LiFen63 by I've Been Here Awhile
  • 103 Views
  • 1 replies
  • 0 likes

Cannot see TV services on home page

I have linked my account and been past one billing cycle but cant click on the link for TV services or Internet on the home page or mobile app. Interestingly enough I have no problem navigating to the monthly bill. I have spent countless hours on liv...

anna1359 by I've Been Here Awhile
  • 187 Views
  • 3 replies
  • 0 likes

MyRogers App - Session timed out error

Users that are experiencing “your session has timed out” or “problem occurred” messages repeatedly every time you try and log in on the iOS MyRogers app, try the following.Side note; I had this problem on an iPhone X running the latest version of iOS...

How do I view my bill?

Ever since I got Connected for Success with Rogers, it’s proven to be the best service to my experience…at least by far. But I’m having a hard time viewing my bill as I really need to make some payment. I’m sorry for being late on my payments; didn’t...

Connected by I've Been Here Awhile
  • 844 Views
  • 1 replies
  • 0 likes

Resolved! Add to cart - but where is cart?

I clicked "Add to cart" on something. Now I see no way to go to the cart to review it before I complete the purchase. This website is terrible! Hard to navigate. Mostly hype and advertising. Unclear information, possibly incomplete.   **Labels Added*...

jc277 by I Plan to Stick Around
  • 414 Views
  • 4 replies
  • 0 likes

Special offer email - can't find offer

In the past couple of weeks, I have received two emails saying "Visit MyRogers to view your special offer and upgrade to an Ignite Bundle." The link opens My Rogers, but I see no offers. (Yes, I am logged in.)   Would I do better phoning Rogers to se...

jc277 by I Plan to Stick Around
  • 340 Views
  • 1 replies
  • 0 likes

Error when Swapping Flex Channels

A two and a half hour wait is NOT customer service, by the way ...   I'm trying to change some of the Flex channels, in the first month of using Ignite, and when I try to deselect mostly the sports channels, I get this coming up:   Removing 4K Chann...

Ian_J1 by I've Been Here Awhile
  • 572 Views
  • 5 replies
  • 0 likes

Can't load the check availibity page after logging in

Hello,  I used to be a Rogers customer a few years ago so I do have an account on here, but now I'm trying to order Ignite 500u and every single time I get to Check availability it just "loads" forever, this is happening on my laptop, PC and phone so...

moohhh by I've Been Around
  • 207 Views
  • 1 replies
  • 0 likes

Many Options on My Rogers Account do not work

haven't been able to access My Rogers for more than a week now.  Can see my amount owing but can't access anything else on My Rogers, including downloading my bill or looking at the bill.  Just the amount owing when My Rogers page loads, nothing else...

RyeEncoke by I Plan to Stick Around
  • 241 Views
  • 1 replies
  • 0 likes