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Can’t sign in to home connect app

Been trying to sign in to home connect app for days. Called tech support many times. Every time I type in my Roger’s credentials on home connect app it just loops back to the sign in screen as if I had never tried logging in at all. No error message ...

Jake44 by I've been here awhile
  • 2529 Views
  • 13 replies
  • 5 likes

HomeConnect app functions not working

Unresolved issues with ignite HomeConnect App. I am able to log in, but the functions do not work. Unable to test connection, restart gateway, either get a blank screen or error something went wrong try later. I am able to see people I have set up to...

Manderine by I'm here a lot
  • 292 Views
  • 4 replies
  • 0 likes

Ignite TV not working with Chromecast

I have contacted Rogers on this issue and to no avail. It was working about two months ago and I have had nothing but issues since. I would really appreciate it if someone would contact me and rectify this.     ***Added Labels***

Lawyerman9 by I've been here awhile
  • 1893 Views
  • 12 replies
  • 0 likes

HomeConnect App Login Loop

We just recently switch over to rogers home services from Telus. We were told we needed the homeconnect App to setup our services. Downloaded the app, tried to login and continue to get the login loop. I've tried uninstalling, delete cache/data and w...

Mattman1991 by I've been here awhile
  • 1178 Views
  • 9 replies
  • 1 likes

Rogers ignite login app loop

Downloaded app on Samsung s23, latest updateWhen I press sign-in button on app first launch, it takes me to chrome for login, including multi factor auth on the first time. Redirects back to login idRestarting app goes directly to chrome login, enter...

Moe16 by I've been around
  • 1063 Views
  • 6 replies
  • 0 likes

Home Connect App upgrade experience

Hi, it appears that many users are experiencing issues with the Home Connect app displaying a message to "Upgrade for this experience." Despite upgrading my gateway four times and having technicians visit my house twice this week, the problem persist...

Cc63 by I've been here awhile
  • 399 Views
  • 4 replies
  • 0 likes

Ignite TV not working with Chromecast

We are away on vacation, and wanted to cast Ignite TV to the TV at the cottage.   I can start the Ignite app (V7.130662), and view the channel live on my iPad (iOS 17.5.1), however when I cast to my Chromecast Google TV, it looks like it is starting,...

Nick_W by I plan to stick around
  • 196 Views
  • 1 replies
  • 0 likes

Can't stream TSN or Sportsnet

I've tried to stream TSN and Sportsnet on my phone using my Rogers credentials but it always sends me back. I used to stream no problem before switching to Ignite. Is this an account issue or should I be able to stream these?       ***Edited Labels**...

MKR4 by I plan to stick around
  • 300 Views
  • 3 replies
  • 0 likes

MyRogers App Not Working

I am trying to log into MyRogers app, I ask it to send the code to my email and don't receive the code until 30 minutes after and when I have shut down the app. I tried sending it via text and it wont come through either.    I have force stopped the ...

BAT3 by I've been around
  • 204 Views
  • 1 replies
  • 0 likes

MyRogers Upgrade Fail

We have tried for months now to get the app or browser to respond properly when trying to do an upgrade on our account. We have spent a lot of time on the phone and in stores and still have not yet had this resolved. We have tried multiple devices La...

Can't proceed with home connect app

I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter.   **Labels Added**    

KMurreh by I've been around
  • 909 Views
  • 5 replies
  • 1 likes

Cannot View Sportsnet Plus Content

Anyone else been having issues with sportsnet plus saying you aren’t subscribed to any content? It’s been over a week now where I log in via my TV provider (Rogers) where I am subscribed to all sportsnet channels, but the app is saying otherwise.    ...

jmmelo92 by I've been here awhile
  • 863 Views
  • 5 replies
  • 1 likes

Crave App Captcha Issue

Just got Crave subscription through Rogers. Downloaded the Crave app on my phone and tried to sign in using the Rogers TV Provider. I can't get past the Captcha.  After clicking the verify button on the Captcha it just returns to the 'I am Not a Robo...

peterk by I've been around
  • 374 Views
  • 1 replies
  • 0 likes