Cant Stream
I tried to log in it says error I have uninstall and reinstall still does not work ***Edited Labels***
Forum Posts
Home Connect App issue - Wifi tab is missing
It has been a while that my Home Connect App does not show the Wifi tab, which caused trouble for me to adjust wifi settings. I called Rogers technical support but they have no idea of it. What caused this issue and how can I set up wifi without this...
Unable to sign into Rogers apps.
Click sign in then I get a white screen and won’t let me log in ***Edited Labels***
Can’t sign in to home connect app
Been trying to sign in to home connect app for days. Called tech support many times. Every time I type in my Roger’s credentials on home connect app it just loops back to the sign in screen as if I had never tried logging in at all. No error message ...
Can't LogIn to MyRogers App
I am on the latest version of Android. Every time I input my id and password to login. The screen freezes and doesn't progress beyond the white page presented. If it is a latency problem, the loading didn't change after waiting 15 minutes. ***ADDED...
Ignite Home Connect app asking for upgrade for this experience?
My Homeconnect app was working fine a week ago. No changes to cell phone nor the app. My account is properly linked at rogers.com for Ignite Internet service. Tried to clean app cache and data and even reinstall to no avail. Phone is a S20 with And...
Certain Apps No Longer Work Via WiFi
Anyone having this issue? Rogers had replaced my router but some apps don't work on WiFi but work on mobile. They worked fine like 3 weeks ago. **Labels Added**
Myrogers app not working
Myrogers app refusing to load to the login screen as well as myrogers web browser not showing me billing information! Wants me to link a ignite account number to my profile however everything is through my app so I can't even try that to progress to ...
Please Help: Ignite HomeConnect app functions do not work
A few months ago, we were having severe connectivity issues with our home internet. A technician came in and replaced the router, which fixed the original problem, but ever since then, the HomeConnect app has not worked properly. We've tried to get h...
Can not use MyRogers app or Live Chat on iPhone or PC without getting error messages
For a couple months now every time I try to use the MyRogers app to look for new phone deals so I can upgrade my phone I have been getting the "Sorry something went wrong!" error, then when I try to use it on my PC browser I get met with the same iss...
Ignite tv app not working
I sign in and it says something went wrong. ***Edited Labels***
Unable to log into the ignite wifi app
I just got internet today and hooked everything up. Now to setup the wifi, i cannot log into the app, it goes into a continuous loop of loading then sometimes after following all the steps i have found online to troubleshoot the app i get an image af...
Resolved! Services option greyed out on MyRogers app
The services option on my Roger’s app has been greyed out for months. Very frustrating to not be able to view my data usage. I’ve reinstalled the app and nothing? ***ADDED LABELS***
MyRogers app doesn't work
MyRogers app doesn't work, shows only photo of a girl on her phone. I can't view my bill through emails. **Labels Updated**
Order Tracking on MyRogers app broken
The Order Tracking feature on MyRogers app is giving me, constantly, the 'ol "Something went wrong: We're experiencing a problem on our end" alert. Is this a known thing? What's the fix if not? **Labels Updated**
Contents of App Not Working
The App worked when I first downloaded it and signed up for internet with Rogers. However it had randomly stopped working. Nothing in the app works. There is just an error that says I need to "Upgrade for this Experience" the link simply takes me to ...
Can't proceed with home connect app
I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter. **Labels Added**
Resolved! Ignite Home Connect App
HiThe Rogers ignite home connect app is not functioning on my phone. I have followed all the recommended steps by deleting cache, data, reinstalling the app and restarting my phone but not a chance.When I run the app, I get the sign in page but after...
Adding wireless phone number leads to "Something went wrong on our end"
Hi there, For the past several years, I've been attempting to add a wireless phone number to my Rogers account (at this link). Example: Attempt to add wireless phone number Upon clicking the link to "Add wireless number", I enter my cellphone...
Resolved! Cannot Watch Ignite TV on New Tablet (Lenovo Tab M9 - Android v13)
Hi, I just bought a new Lenovo M9 Tablet (Android v13) and I downloaded the Ignite TV app from the Google Play Store. The app downloaded fine but when I try to watch live TV or I try to see a recording, I get this message. "We've got a location prob...