MyRogers & Rogers Apps
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Shows won’t load on ignite app

Many shows’ episodes simply won’t load when you search for them. There should be on demand options but blank squares show up where the episodes should (they are available through the tv, so I know they just aren’t available). This happens all the tim...

Trevor14 by I've Been Around
  • 41 Views
  • 1 replies
  • 0 likes

Resolved! Ignite TV App Keeps Cutting In and Out

hi,over the past week I am unable to cast to my nvidea shield android box. I have tried from my iPhone and my wife's Samsung S20. I am able to cast however as it is playing the video will cut in and out every few seconds. if I play it on my device wi...

alijaffer by I Plan to Stick Around
  • 767 Views
  • 6 replies
  • 0 likes

Rogers MyWifi App Issue

downloaded the Rogers MyWifi app - I have to correct modem. Keep getting "Server Internal Error: Invalid Parameters" App doesn't connect - and no help whatsoever on this. Any idea??? **Labels Added**

dg74 by I've Been Around
  • 380 Views
  • 6 replies
  • 0 likes

Can't load the check availibity page after logging in

Hello, I used to be a Rogers customer a few years ago so I do have an account on here, but now I'm trying to order Ignite 500u and every single time I get to Check availability it just "loads" forever, this is happening on my laptop, PC and phone so ...

moohhh by I've Been Around
  • 114 Views
  • 1 replies
  • 0 likes

MyRogers App Does Not Find Linked Account

When I try accessing it thru the iOS myRogers app, I always get a popup stating "No Linked accounts" after logging in. However, when I login to MyRogers through rogers.com., it finds my account without any issues. I tried unlinking and relinking my a...

New Sportsnet app for Firestick not working

Hey everyone. What is going on with the Rogers Sportsnet new app? Ever since they changed the design, I am buffering constantly, and being kicked off the channel I am watching. Many errors in this new app. Rogers IT, please get this sorted! *Added La...

Reade by I'm Here A Lot
  • 1316 Views
  • 11 replies
  • 0 likes

Unable to use self serve options

Every time I want to make changes to my tv package, I get a message that states "Sorry, we are unable to load the data". It doesn't matter if I click add channels or change bonus channel. I have tried chrome, edge and firefox. Tried it from my phone ...

Disney plus star

Hello!So since Friday august 27th, I have not been able to use my Disney plus star account on my tv or my phone. I have a roku box and it works on that, now I’m using the same wifi but my roku is giving me a different up address than my phone and tv....

Natasha23 by I've Been Here Awhile
  • 548 Views
  • 4 replies
  • 0 likes

Resolved! Accessing Ignite TV on iPad

I have updated my IOS on iPad to 14. I’ve sign in to my Rogers account, have reinstalled app, rebooted modem and nothing helps. my iPad is the only device I can’t access the app on. Rogers tech support and customer service cant/won’t help. Wont open ...

hjjjjj1 by I've Been Here Awhile
  • 1509 Views
  • 6 replies
  • 0 likes

No notifications received with parental control on

Hello,My setup is enabling parental control on all devices. All these devices are not receiving notifications from any social media software or email (whatsapp, Instagram, gmail, Outlook etc..). If I switch to 4G, notifications are immediately receiv...

jamilnour by I've Been Here Awhile
  • 520 Views
  • 3 replies
  • 0 likes

Unable to login to multiple TV Apps

Hi. How do I refresh permissions so my apps work? None of my AppleTV or FireTV apps work (e.g. CNN Go, Global, Sportsnet, etc.). They apps say that I do not have their service through my provider. Rogers Tech support says the issue is with all the ap...

schlotzy by I've Been Here Awhile
  • 749 Views
  • 1 replies
  • 0 likes

Resolved! Ignite TV App not playing on demand video

When I try to play video from the Starz channel for example using the ignite app I get a connection error TVAPP-00406 sorry we are having trouble retrieving this video. If your internet is otherwise working please try a different channel or program. ...

nighthawk by I Plan to Stick Around
  • 1080 Views
  • 2 replies
  • 0 likes

Rogers Smart Home app only works with Data

Hello, This issue has been there for at least 2 years now (probably more). A LOT of people complain that the app does not work at all and I am fairly certain it's because of this issue. I have tried this on multiple different Wifis (i.e. my home, som...

Capture_2020-12-13-15-34-45.png Capture_2020-12-13-15-35-12.png
samaursa by I've Been Here Awhile
  • 541 Views
  • 3 replies
  • 0 likes