My neighbour is a Rogers customer, and was watching Beast Games with her son on Prime Video. They've watched something like 8 of the 10 episodes. When attempting to watch the next episode, there is no sound for it at all. All other Prime Vide...
It has been a while that my Home Connect App does not show the Wifi tab, which caused trouble for me to adjust wifi settings. I called Rogers technical support but they have no idea of it. What caused this issue and how can I set up wifi without this...
Hi, I have had this issue since I made my account. Called a rep, they make a ticket. I checked it today in November, alas still I have issues. When I view my internet in myrogers either in the browser or the app I get a missingInfoError "Sorry so...
Hi. When downloading the MyRogers app it automatically switches to French. How to convert it back to English? Thank you ***Added Labels***
Hi Rogers friends. I need to EDIT a device name in Ignite Home Connect. Going into WIFI in the app, scrolling down to the current Device Name (that the installation tech mislabeled yesterday), I click on the device name > that I need to change wh...
Is there a way to either set a total internet schedule without the person profiles?Or is there a way to prevent new devices from connecting until you give permission?Or is there a way to set a default person for any new device connected?My son has hi...
I've been fighting tooth and nail with your tech customer service for over 2 weeks. I'm no longer able to log in to he home connect app also my setting that I had for parent control are not working. I've done everything that I've read online and been...
Hi, I just bought a new Lenovo M9 Tablet (Android v13) and I downloaded the Ignite TV app from the Google Play Store. The app downloaded fine but when I try to watch live TV or I try to see a recording, I get this message. "We've got a location prob...
I would like to help anyone having issues connecting Rogers Apps to an Apple device.I contacted Roger’s at least 5 times, although most technicians tried to help no one could figure it out. Yes, at least 3 technician’s said they would start a ticket ...
I want to be able to either assign a connected device to more than one profile or add downtime schedules and time limits alerts specifically to devices not just profiles.For example, I have a profile “kid” which has my kids nintendo, TV, PC, and iPad...
I am constantly having to log back into my Ignite TV App. I am using the same iPad and in the same location, however 2-3 times a week when I open my iPad, I find myself logged out of the App. How can I just stay logged on? ***Edited Labels***
After logging into Ignite Homeconnect app, on the home screen it says "Upgrade for this experience - To use ignite app, you will need to upgrade your service/equipment." I have contacted Rogers Support numerous times and they escalate it to the En...
I can cast every other app from my iPhone 15 and my spouse iPhone 13 but we cannot cast ignite tv ***Edited Labels***
I recently went into my Ignite Home Connect App and it tells me I need to "Upgrade for this Experience". I no longer have access to the Ignite features to control my network. I called into tech support for help and they opened a ticket to fix it. ...
I had issues with the app so had the configuration of the router done via the web browser. Now that I have a working app I am trying to get it to connect but I have the "Get Started" page when i log in. I was following it and it seems to want to ...
So my Rogers camera and Tapo cameras have been hacked. These ppl talk to me and harass me thru the 2 way I believe and have even started circling my house in 2 or 3 different cars while screaming into the cameras to let me know its them. Very immatur...
Just switched to Rogers this holiday and every time I am wanting to watch a local hockey game on Sportsnet now on data (5G), it says regional restrictions apply....this is never an issue when I am connected to Wi-Fi or on data through my previous car...
I have home connect app. Added all my devices . How do I view which apps and sites have been used from those devices in home connect.I do see usage page for each device . It shows the chart of duration of the device , but doesn’t provide any details ...
My family's devices (iPads & iPhones) are all connected to our home network but they are not showing up in the "Connected" devices on my Rogers HomeConnect App. I used to be able to set usage limits for my kids and had profiles created with their ass...
When i try to access manage TV or Internet. Sorry, There is a problem on our end. Thanks for your Patience while we work to fix it. Please Check back later. .....it's been over two months called technical support a few times and nobody can figure out...