I have 6 (cell and home internet) accounts across 4 addresses and the account dropdown/selection menu showing just the account number makes it really hard to know which account is which. I think it would really help as a feature enhancement, if I ...
Hi Rogers friends. I need to EDIT a device name in Ignite Home Connect. Going into WIFI in the app, scrolling down to the current Device Name (that the installation tech mislabeled yesterday), I click on the device name > that I need to change wh...
I downloaded the Rogers Wi-Fi app and renamed my devices for easier detection of what each one is. However, when I log into My Rogers account on 10.0.0.1 I do not see the same device names. I select edit on a device in connected devices but there is ...
Just wonder if there is a way to synchronise the Rogers Xfinity App list of connected devices to the match the list from the router portal (Webpage Access)? The first issue I had was an IP from my phone stuck to original number locked in the app af...
I have a teen that I want to turn off data his phone sometimes when he's abusing it. He's on his own plan not a shared plan. My other lines on a shared plan I can do it in the app but his doesn't have the option. I can turn his wifi off but then he s...
My neighbour is a Rogers customer, and was watching Beast Games with her son on Prime Video. They've watched something like 8 of the 10 episodes. When attempting to watch the next episode, there is no sound for it at all. All other Prime Vide...
It has been a while that my Home Connect App does not show the Wifi tab, which caused trouble for me to adjust wifi settings. I called Rogers technical support but they have no idea of it. What caused this issue and how can I set up wifi without this...
Hi, I have had this issue since I made my account. Called a rep, they make a ticket. I checked it today in November, alas still I have issues. When I view my internet in myrogers either in the browser or the app I get a missingInfoError "Sorry so...
Hi. When downloading the MyRogers app it automatically switches to French. How to convert it back to English? Thank you ***Added Labels***
Is there a way to either set a total internet schedule without the person profiles?Or is there a way to prevent new devices from connecting until you give permission?Or is there a way to set a default person for any new device connected?My son has hi...
I've been fighting tooth and nail with your tech customer service for over 2 weeks. I'm no longer able to log in to he home connect app also my setting that I had for parent control are not working. I've done everything that I've read online and been...
Hi, I just bought a new Lenovo M9 Tablet (Android v13) and I downloaded the Ignite TV app from the Google Play Store. The app downloaded fine but when I try to watch live TV or I try to see a recording, I get this message. "We've got a location prob...
I would like to help anyone having issues connecting Rogers Apps to an Apple device.I contacted Roger’s at least 5 times, although most technicians tried to help no one could figure it out. Yes, at least 3 technician’s said they would start a ticket ...
I want to be able to either assign a connected device to more than one profile or add downtime schedules and time limits alerts specifically to devices not just profiles.For example, I have a profile “kid” which has my kids nintendo, TV, PC, and iPad...
I am constantly having to log back into my Ignite TV App. I am using the same iPad and in the same location, however 2-3 times a week when I open my iPad, I find myself logged out of the App. How can I just stay logged on? ***Edited Labels***
After logging into Ignite Homeconnect app, on the home screen it says "Upgrade for this experience - To use ignite app, you will need to upgrade your service/equipment." I have contacted Rogers Support numerous times and they escalate it to the En...
I can cast every other app from my iPhone 15 and my spouse iPhone 13 but we cannot cast ignite tv ***Edited Labels***
I recently went into my Ignite Home Connect App and it tells me I need to "Upgrade for this Experience". I no longer have access to the Ignite features to control my network. I called into tech support for help and they opened a ticket to fix it. ...
I had issues with the app so had the configuration of the router done via the web browser. Now that I have a working app I am trying to get it to connect but I have the "Get Started" page when i log in. I was following it and it seems to want to ...
So my Rogers camera and Tapo cameras have been hacked. These ppl talk to me and harass me thru the 2 way I believe and have even started circling my house in 2 or 3 different cars while screaming into the cameras to let me know its them. Very immatur...