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Resolved! I need to edit a device name in Ignite Home Connect.

Hi Rogers friends.   I need to EDIT a device name in Ignite Home Connect.  Going into WIFI in the app, scrolling down to the current  Device Name (that the installation tech mislabeled yesterday), I click on the device name > that I need to change wh...

CanadaCindy by I plan to stick around
  • 1109 Views
  • 5 replies
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Change name of Connected Devices

I downloaded the Rogers Wi-Fi app and renamed my devices for easier detection of what each one is. However, when I log into My Rogers account on 10.0.0.1 I do not see the same device names. I select edit on a device in connected devices but there is ...

Screenshot 2025-04-23 143640.jpg Screenshot_20250423_144004_Rogers Xfinity.jpg Screenshot_20250423_144011_Rogers Xfinity.jpg Screenshot_20250423_144021_Rogers Xfinity.jpg

How to turn teens data off on non shared plan?

I have a teen that I want to turn off data his phone sometimes when he's abusing it. He's on his own plan not a shared plan. My other lines on a shared plan I can do it in the app but his doesn't have the option. I can turn his wifi off but then he s...

Loyer99 by I'm here a lot
  • 215 Views
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No Sound On Single Show?

My neighbour is a Rogers customer, and was watching Beast Games with her son on Prime Video.    They've watched something like 8 of the 10 episodes.    When attempting to watch the next episode, there is no sound for it at all.   All other Prime Vide...

robtoe by I'm a reliable contributor
  • 345 Views
  • 1 replies
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Home Connect App issue - Wifi tab is missing

It has been a while that my Home Connect App does not show the Wifi tab, which caused trouble for me to adjust wifi settings. I called Rogers technical support but they have no idea of it. What caused this issue and how can I set up wifi without this...

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cwsj by I've been here awhile
  • 3203 Views
  • 21 replies
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Incorrect Address in MyRogers

Hi,   I have had this issue since I made my account. Called a rep, they make a ticket. I checked it today in November, alas still I have issues.  When I view my internet in myrogers either in the browser or the app I get a missingInfoError  "Sorry so...

gnn876876 by I'm here a lot
  • 388 Views
  • 1 replies
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Total internet schedule or new device control

Is there a way to either set a total internet schedule without the person profiles?Or is there a way to prevent new devices from connecting until you give permission?Or is there a way to set a default person for any new device connected?My son has hi...

Home connect saying offline but i have wifi

I've been fighting tooth and nail with your tech customer service for over 2 weeks. I'm no longer able to log in to he home connect app also my setting that I had for parent control are not working. I've done everything that I've read online and been...

Mylesmoore by I've been around
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Connecting Rogers Apps to Apple

I would like to help anyone having issues connecting Rogers Apps to an Apple device.I contacted Roger’s at least 5 times, although most technicians tried to help no one could figure it out. Yes, at least 3 technician’s said they would start a ticket ...

Gidget1 by I'm here a lot
  • 591 Views
  • 1 replies
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Ignite HomeConnect profile improvement

I want to be able to either assign a connected device to more than one profile or add downtime schedules and time limits alerts specifically to devices not just profiles.For example, I have a profile “kid” which has my kids nintendo, TV, PC, and iPad...

User7229 by I've been here awhile
  • 714 Views
  • 1 replies
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iPad App Logs Out

I am constantly having to log back into my Ignite TV App. I am using the same iPad and in the same location, however 2-3 times a week when I open my iPad, I find myself logged out of the App. How can I just stay logged on?       ***Edited Labels***

Ignite Home Connect Issue (Upgrade Error)>

I recently went into my Ignite Home Connect App and it tells me I need to "Upgrade for this Experience".  I no longer have access to the Ignite features to control my network.   I called into tech support for help and they opened a ticket to fix it. ...

45vink by I've been around
  • 620 Views
  • 1 replies
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IP cameras hacked and Fing shows open ports

So my Rogers camera and Tapo cameras have been hacked. These ppl talk to me and harass me thru the 2 way I believe and have even started circling my house in 2 or 3 different cars while screaming into the cameras to let me know its them. Very immatur...

Cguyton by I've been here awhile
  • 2734 Views
  • 8 replies
  • 0 likes