MyRogers & Rogers Apps
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Forum Posts

Incorrect Balance on the App

The app said i was caught ip on my bill. Then i get the printed bill and suddenly i owe 97 dollars from the previous bill. This is not the way to do business. I had 2 agents agree that nowhere does it say on the app there is money owing. This is scam...

Donnagb by I've been around
  • 244 Views
  • 1 replies
  • 0 likes

Cannot change plans on myrogers?

I recently moved to another country but want to keep my canadian number, every time i try to change my plan to the bare minimum(text and talk) and click proceed to checkout it tells me the following.   Sorry! Something Went Wrong. We're working ...

Timtam by I've been around
  • 618 Views
  • 1 replies
  • 0 likes

Resolved! My Rogers Automatic log out

Whenever i log into my rogers account to see the billing or details on my existing mobile phone plan i get lgoged out within 30 seconds of logging in. I can log in on the app on my phone and it stays in, but no matter what browser, or other computer ...

colechong1 by I've been around
  • 8163 Views
  • 25 replies
  • 6 likes

MyRogers App no longer works at all

The MyRogers App no longer works, all it does is give me an Unkown Error. Here is what it says."Unkown Error""Sorry we can't retrieve your account information here. Please go to rogers.com to sign in."

VeeVee by I've been around
  • 361 Views
  • 1 replies
  • 0 likes

MyRogers App Does Not Find Linked Account

When I try accessing it thru the iOS myRogers app, I always get a popup stating "No Linked accounts" after logging in. However, when I login to MyRogers through rogers.com., it finds my account without any issues. I tried unlinking and relinking my a...

Changing Caller ID - An impossible task

I'm trying to change the caller id on my wireless accounts, the link you have provided is overdue and useless. The video you have shared was from 2020 and via mobile app.  When i try to login on computer, there isn't an option under quick links to ch...

baris41 by I've been around
  • 873 Views
  • 3 replies
  • 0 likes

Rogers needs to fix their app!

Again I can’t pay my bill through the app because a developer has no clue what they are doing. Time to stop lining to pockets of the big wigs and hire competent staff.       ***Edited Labels***

pctuneup by I've been around
  • 443 Views
  • 1 replies
  • 0 likes

Resolved! Myrogers app won't open it says unknown error

For over a month the myrogers app will not open when I tap on it I recieve the following message "unknown error sorry we can't retrieve your account information here. Please go to rogers.com to sign in". I have cleared the cache, restarted my phone &...

yaaaa9 by I'm here a lot
  • 1811 Views
  • 2 replies
  • 0 likes

I have been unable to use MyRogers app

Every time I try to login it redirects me to a browser-based login page. I input my username then my password, tap the sign in button, and the button text changes to the three dots cycling animation and stays there without doing anything. I have gone...

ThomasS by I've been here awhile
  • 1274 Views
  • 4 replies
  • 0 likes

MyRogers app

For about 3 weeks now I've been unable to log into the my rogers app. Every time I try to open the app it gives me an error that it can't retrieve account information. I've tried clearing the cache, Uninstaller and reinstalling and still no luck. Any...

svkb by I've been here awhile
  • 828 Views
  • 3 replies
  • 0 likes

Extremely unhappy with the MyRogers app.

This app is trash honestly. Giving me so much headaches Jesus Christ. Rogers IT team really have to do something to fix it. Everything is Very slow. First of all, took me 3days to finally register an account. Then, I tried to set up an automatic paym...

Qiting by I've been around
  • 457 Views
  • 1 replies
  • 0 likes

Rogers App symbol

On the My Rogers app when I look at my useage, under long distance text and voice there is a symbol. It is a red triangle with an exclamation mark in it and there is a number beside it. I have chatted and spoken to a Rogers “specialist” and I can’t m...

Doug52 by I've been here awhile
  • 736 Views
  • 2 replies
  • 0 likes

Resolved! MyRogers Account No Longer Linked?

Hello all. Is anyone have problem with myrogers app? I have been using for years and out of the blue when i tried to sign in today and it say i dont have a linked account?   **Labels Added**    

Tony40 by I've been around
  • 2818 Views
  • 19 replies
  • 2 likes

old cancelled account removal

I want to remove an old Rogers account that shows that I cancelled it from my selection screen on the "myrogers" app. Also, my two mobile wireless accounts are both called "JOHN".     ***Added Labels***

olaf19 by I'm here a lot
  • 930 Views
  • 3 replies
  • 0 likes

Rogers app usage

Ever since I added rogers internet about 4 months ago I haven't been able to check my data usage for my phone on the app. It always says next bill cycle but never works. I was told to make a post here so they could troubleshoot the issue and make a t...

Rcfox by I've been around
  • 447 Views
  • 1 replies
  • 0 likes