MyRogers & Rogers Apps
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Resolved! Ignite app won’t let me login

Hi,I have been a Roger’s mobile member for many years. I recently purchased ignite internet, and am scheduled to have it set up on May 2. I downloaded the ignite app to try to log in and get things ready, but it won’t let me log in with my Rogers cre...

eshrive2041 by I've been here awhile
  • 843 Views
  • 6 replies
  • 0 likes

Resolved! App doesn’t work

Sorry, we can't retrieve youraccount information here. Pleasego to rogers.com to sign in , this message shows up everything I try to use the app   **Labels Added**    

Blueleaf14 by I've been here awhile
  • 670 Views
  • 2 replies
  • 0 likes

Resolved! PST Charged in Alberta on BC Area Code

I recently moved from BC to Alberta. My cell plan was with Zoomer Wireless through Cityphone who uses the Rogers System.  Now in Alberta I am with Fido through Rogers.  Since I brought my B.C. phone number that is Canada wide, I am charged PST.  As w...

Home phone online manager

Is there something going on with the online manager? I've tried signing in multiple times, but all I get is that it's unavailable at the moment.   **Labels Added**

Sparrow2 by I've been here awhile
  • 237 Views
  • 1 replies
  • 0 likes

Unable to Update Flex Channels

i have not been able to change my Flex channels for 4 days , Are you guys fixing the problem , there is not option to press under manage tv that says change flex channels like there was before , . How long is this gonna take and does anyone else have...

Halo1980 by I've been here awhile
  • 397 Views
  • 2 replies
  • 0 likes

MyRogers Incompatible with Mobile Safari?

Hey there,So I was looking at MyRogers and saw there was an offer to renew my home services contract at the same price but get like immensely more TV. No brainer with the bill about to jump by 110/month!But when I tried to accept the offer, it would ...

Live chat authentication problem

why is it so difficult to get authenticated before Rogers will provide Live tech support.  After logging into My Rogers account, i select live chat.  I am then prompted to ask where to send an authentication code - i selected email.  I then enter the...

mjm2 by I plan to stick around
  • 410 Views
  • 2 replies
  • 0 likes

Offer of FREE 10GB

So Rogers likes me as a customer and are giving me 10GB for FREE - just sign in and get it- I did but can’t find it among all the choices- anybody do it ?    **Labels Added**    

8iron by I'm here a lot
  • 1250 Views
  • 11 replies
  • 1 likes

Captcha not working

Just migrated from Shaw.  I logged in on a PC to manage my account and setup auto-payments.  No Captcha.  Tried logging again on the computer with Edge and Chrome and had to answer Captcha but it was never satisfied and won't let me in.  I also tried...

Joyriderbc by I've been here awhile
  • 863 Views
  • 1 replies
  • 0 likes

Incorrect Balance on the App

The app said i was caught ip on my bill. Then i get the printed bill and suddenly i owe 97 dollars from the previous bill. This is not the way to do business. I had 2 agents agree that nowhere does it say on the app there is money owing. This is scam...

Donnagb by I've been around
  • 276 Views
  • 1 replies
  • 0 likes

Cannot change plans on myrogers?

I recently moved to another country but want to keep my canadian number, every time i try to change my plan to the bare minimum(text and talk) and click proceed to checkout it tells me the following.   Sorry! Something Went Wrong. We're working ...

Timtam by I've been around
  • 728 Views
  • 1 replies
  • 0 likes

Resolved! My Rogers Automatic log out

Whenever i log into my rogers account to see the billing or details on my existing mobile phone plan i get lgoged out within 30 seconds of logging in. I can log in on the app on my phone and it stays in, but no matter what browser, or other computer ...

colechong1 by I've been around
  • 8963 Views
  • 25 replies
  • 6 likes