Can’t see plan changes
I’m unable to see any plan changes. It errors out and tells me to contact. Unable to chat in as always closed. Don’t want to wait on hold. **Labels Updated**
Forum Posts
Resolved! Rogers Xfinity Internet - Link to MyRogers - Did not receive Account number or Welcome email
Existing mobile customer that have access to myRogers. Signed up for Xfinity internet last week and only received one email (with contract and critical summary) with masked account number (even though the email mentioned that i should have received 2...
"Change my wireless number" webpage not working
It has been a while that the webpage shows nothing after click the button. If I use the default "Choose a number" feature, it shows a progress icon and then disappear with no number or error shown. If I select "Search for a number", nothing shows. ...
MyRogers iPhone App Login Error
I am a new customer and have transferred my number to Rogers recently. My phone is activated and I was able to access the app all day, but now am getting the error:No active services to manage You're waiting for activation, so there's nothing to mana...
Incorrect Address in MyRogers
Hi, I have had this issue since I made my account. Called a rep, they make a ticket. I checked it today in November, alas still I have issues. When I view my internet in myrogers either in the browser or the app I get a missingInfoError "Sorry so...
Myrogers app not working
Myrogers app refusing to load to the login screen as well as myrogers web browser not showing me billing information! Wants me to link a ignite account number to my profile however everything is through my app so I can't even try that to progress to ...
Total internet schedule or new device control
Is there a way to either set a total internet schedule without the person profiles?Or is there a way to prevent new devices from connecting until you give permission?Or is there a way to set a default person for any new device connected?My son has hi...
Order Tracking on MyRogers app broken
The Order Tracking feature on MyRogers app is giving me, constantly, the 'ol "Something went wrong: We're experiencing a problem on our end" alert. Is this a known thing? What's the fix if not? **Labels Updated**
Resolved! Ignite app won’t let me login
Hi,I have been a Roger’s mobile member for many years. I recently purchased ignite internet, and am scheduled to have it set up on May 2. I downloaded the ignite app to try to log in and get things ready, but it won’t let me log in with my Rogers cre...
Resolved! PST Charged in Alberta on BC Area Code
I recently moved from BC to Alberta. My cell plan was with Zoomer Wireless through Cityphone who uses the Rogers System. Now in Alberta I am with Fido through Rogers. Since I brought my B.C. phone number that is Canada wide, I am charged PST. As w...
Adding wireless phone number leads to "Something went wrong on our end"
Hi there, For the past several years, I've been attempting to add a wireless phone number to my Rogers account (at this link). Example: Attempt to add wireless phone number Upon clicking the link to "Add wireless number", I enter my cellphone...
Resolved! MFA Sign in
As many we have my wife (as primary account holder for billing) plus myself and my two sons. I tried to log into this community and I needed to use our primary account email and password and then it asks for MFA to either her email or cellphone. I tr...
Viewing charges I’m getting right now
I’m currently roaming whilst travelling in the US and cannot view a live bill to see what I’m being charged. I have roam like home but still need to look at a bill to see if I’m getting charged an arm and a leg for data etc or just the $12 per day or...
App not showing discount price for plans
I changed my cell plan over the phone but the app still says original price not the discounted price. When will the app reflect the new price it’s been over 2 weeks since I did it.? **Labels Added**
Resolved! MyRogers Change phone number not working
the selection in the myrogers area for changing phone numbers is not working. ***Edited Labels***
fido and rogers online accounts interfere with each other
when I open an account at Rogers using the same email address I use at Fido, it won't let me register an online account, and Rogers could not give a reason and did not solve the problem until they asked me to use a different email address. Now I reca...
Unable to Access Account Details/Services on My Rogers App
For the past week I cannot access any of my account details via either the app and MyRogers. I am logged in, see my account name and that is it. Chat and calling in have not rectified this. How are customer accounts being supported if we cannot vi...
MyRogers App for Business Wireless: Something Went Wrong Error
Hi, I have not been able to make a payment to my business cell phones. When I use the app (MyRogers), I get a message indicating that "Something went wrong." I have also tried to make a payment on Rogers.com, however when I submit the payment inf...
Resolved! Unable to manage Ignite TV package and Flex channels
I'm unable to manage by Ignite TV package and/or change my Flex channels. The "Manage" TV link is just redirecting back to the Rogers home page. Is anybody else having this issue? **Labels Added**
Resolved! App doesn’t work
Sorry, we can't retrieve youraccount information here. Pleasego to rogers.com to sign in , this message shows up everything I try to use the app **Labels Added**