It has been a while that the webpage shows nothing after click the button. If I use the default "Choose a number" feature, it shows a progress icon and then disappear with no number or error shown. If I select "Search for a number", nothing shows. ...
I am a new customer and have transferred my number to Rogers recently. My phone is activated and I was able to access the app all day, but now am getting the error:No active services to manage You're waiting for activation, so there's nothing to mana...
Hi, I have had this issue since I made my account. Called a rep, they make a ticket. I checked it today in November, alas still I have issues. When I view my internet in myrogers either in the browser or the app I get a missingInfoError "Sorry so...
Myrogers app refusing to load to the login screen as well as myrogers web browser not showing me billing information! Wants me to link a ignite account number to my profile however everything is through my app so I can't even try that to progress to ...
Is there a way to either set a total internet schedule without the person profiles?Or is there a way to prevent new devices from connecting until you give permission?Or is there a way to set a default person for any new device connected?My son has hi...
The Order Tracking feature on MyRogers app is giving me, constantly, the 'ol "Something went wrong: We're experiencing a problem on our end" alert. Is this a known thing? What's the fix if not? **Labels Updated**
Hi,I have been a Roger’s mobile member for many years. I recently purchased ignite internet, and am scheduled to have it set up on May 2. I downloaded the ignite app to try to log in and get things ready, but it won’t let me log in with my Rogers cre...
I recently moved from BC to Alberta. My cell plan was with Zoomer Wireless through Cityphone who uses the Rogers System. Now in Alberta I am with Fido through Rogers. Since I brought my B.C. phone number that is Canada wide, I am charged PST. As w...
Hi there, For the past several years, I've been attempting to add a wireless phone number to my Rogers account (at this link). Example: Attempt to add wireless phone number Upon clicking the link to "Add wireless number", I enter my cellphone...
As many we have my wife (as primary account holder for billing) plus myself and my two sons. I tried to log into this community and I needed to use our primary account email and password and then it asks for MFA to either her email or cellphone. I tr...
I’m currently roaming whilst travelling in the US and cannot view a live bill to see what I’m being charged. I have roam like home but still need to look at a bill to see if I’m getting charged an arm and a leg for data etc or just the $12 per day or...
I changed my cell plan over the phone but the app still says original price not the discounted price. When will the app reflect the new price it’s been over 2 weeks since I did it.? **Labels Added**
the selection in the myrogers area for changing phone numbers is not working. ***Edited Labels***
when I open an account at Rogers using the same email address I use at Fido, it won't let me register an online account, and Rogers could not give a reason and did not solve the problem until they asked me to use a different email address. Now I reca...
For the past week I cannot access any of my account details via either the app and MyRogers. I am logged in, see my account name and that is it. Chat and calling in have not rectified this. How are customer accounts being supported if we cannot vi...
Hi, I have not been able to make a payment to my business cell phones. When I use the app (MyRogers), I get a message indicating that "Something went wrong." I have also tried to make a payment on Rogers.com, however when I submit the payment inf...
I'm unable to manage by Ignite TV package and/or change my Flex channels. The "Manage" TV link is just redirecting back to the Rogers home page. Is anybody else having this issue? **Labels Added**
Sorry, we can't retrieve youraccount information here. Pleasego to rogers.com to sign in , this message shows up everything I try to use the app **Labels Added**
Is there something going on with the online manager? I've tried signing in multiple times, but all I get is that it's unavailable at the moment. **Labels Added**
i have not been able to change my Flex channels for 4 days , Are you guys fixing the problem , there is not option to press under manage tv that says change flex channels like there was before , . How long is this gonna take and does anyone else have...