Rogers Hitron CODA-4582 Hardware

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CDNTechEast
I've Been Here Awhile
Posts: 3

Re: Rogers Hitron CODA-4582 Hardware

I thought I would add to the thread. The hardware seems good. However it seems that the firmware isn't as good (and isn't within Rogers control, at least entirely). On top of that, every firmware that they push out seems to cause issues. It is like the settings are partially relocated. I have found that going in and re-saving a number of settings seems to stabilize it. Gateway (turn off sip and back on again), port forwarding (disable, enable again), tweak wireless setting (turn off WPA say) optimize those settings then reboot. Not long after I had mine, I put my LinkSys WRT 3200 ACM back in and bridged the Coda to have better management for my game-addicted son. Mine has been solid for months.

Having said that, the speed was horrible today (90Mbps on 500 plan). So I rebooted and it came back up (Over 500Mbps over 5G with Samsung S7 2 metres from the modem. Over 400 even picking Comcast server in Colorado.) I know they have been pushing out updates, so that may have had something to do with it, but nonetheless, is concerning.

Remember also that the people answeing the phones have limited access to diagnostic tools and have to follow a standard process, no matter how much or how little they know.

Disclaimer: I am a Rogers Employee, this is my own information and opinion and is NOT me speaking on behalf of Rogers.

I do, however, have over 25 years in electronics and IT with extensive training at all levels of networking and RF technologies.
WestPoint
I Plan to Stick Around
Posts: 124

Re: Rogers Hitron CODA-4582 Hardware

@CDNTechEast if your a Rogers Emplloyee, flip over to this Forum for a while;

http://communityforums.rogers.com/t5/Internet/FEEDBACK-Rogers-Rocket-Wi-Fi-Modem-Firmware-Trial/m-p/...

and take a look at the over 350 pages of complaints about the CODA firmware and the LACK OF response from any Rogers Certified Network Staff 

Your not the first and wont be the last to get "concerned" about Rogers services and devices

CDNTechEast
I've Been Here Awhile
Posts: 3

Re: Rogers Hitron CODA-4582 Hardware

To be fair, when my original new linksys router updated the firmware, it became completely crippled. So I bought another, different one and the same thing happened. I eventually found the page with downloadable firmware and put them back to factory. Later, I experimented and at least the WRT 3200 ACM is able to update after factory reset during setup ok and then be configured. The other one still cripples one 5GHz radio no matter what. It may have 3 radios, but less features, so it is $250 junk to me. Apparently, they get a package from the wireless chip company and merely "integrate" it with their firmware and that is where the majority of the problem lies.
Radar2000
I Plan to Stick Around
Posts: 67

Re: Rogers Hitron CODA-4582 Hardware

Quick question, as I haven’t been on here for a while.

I have the coda modem for a while with the one black dot on the box and I don’t have any disconnect issues that I see some users here are experiencing. Knock on wood...

My sister just upgraded to 500u with the coda modem. She says that modems wifi is even worse than her old black hitron modem. I asked her if her coda box has any black dots on it. She says it does not. I told her to call and exchange for another coda with one two black dots.

My question is... Is black dots on the coda box still the preferred way to go? Any feedback on the above would appreciated.

Cheers!
Datalink
Resident Expert
Resident Expert
Posts: 7,251

Re: Rogers Hitron CODA-4582 Hardware

The black dot at the back of the modem signified that additional shielding had been installed over the cable's DOCSIS tuner.  Two dots signified that the modem had been tested as well.  Now, that's been a while back and I don't know if that policy is still in effect.  I suspect that isn't the case anymore and that additional shielding is now part of the design and production.  Rogers has recently received 20,000 of these modems, so, in theory, they should all have additional shielding installed. 

 

Without that shielding, the wifi's 2.4 Ghz network would cause EMI issues with the DOCSIS tuner, so the modem's performance as a whole would suffer. 

 

In theory the white 4582 should have better basic wifi performance.  The 2.4 and 5 Ghz antenna are all at the top of the modem instead of being mounted on the motherboard, where there was the possibility of interference from parts of the motherboard.  Just to note, Beam Steering for 802.11ac wifi networks is not enabled on the modem, which is unfortunate.  That might not make a huge difference, but is probably enough to move the wifi adapter down to the next, and faster level, in terms of the Modulation and Coding Index level that the adapter is running at.  That index can be seen here:  http://mcsindex.com/

 

 

As for the wifi issues, can you direct your sister's attention to the following post:

 

http://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/399949#M47222

 

That post includes wifi settings for the modem which will hopefully alleviate some or all of the issues.  I say some or all as each home is unique in terms of the wifi interference that it sees from its neighbour, so, part of this issue is to understand what you're dealing with in terms of clear channel competition.  That's the second part of the post, to determine who your competing with and determine what you can do about it, if anything.  

 

I'll have to update that post as Metageek, the makers of inSSIDer have come out with an inSSIDer Lite version.  Hopefully that will make up for the fact that they appear to have abandoned the home wifi market.  That lite version should display the local 802.11ac networks from her neighbours homes.  The inSSIDer version in that post only properly displays the 802.11n networks and attempts to display the 802.11ac networks.  The Lite version will hopefully do that properly.  Only hitch appears to be a requirement to set up a freebie account with Metageek.  This version has only been out for about a week, so, I don't know if there is any way around the freebie account setup.  

 

https://www.metageek.com/products/inssider/free/?utm_source=MetaGeek+Customers&utm_campaign=d4c1da8a...

 



Radar2000
I Plan to Stick Around
Posts: 67

Re: Rogers Hitron CODA-4582 Hardware

Thanks for your response Datalink.

I would assume that the tech support person would have gone through these trouble shooting steps with her. She did say that they laughed when she mentioned that her old modem was performing better than her new coda modem.

She’s not tech savvy enough to troubleshoot at that detail. I told her to let me know once she gets an exchanged modem. I’ll swing by there to examine and troubleshoot further.

Cheers!
Datalink
Resident Expert
Resident Expert
Posts: 7,251

Re: Rogers Hitron CODA-4582 Hardware

I wouldn't count on Tech Support to necessarily look at the specific wifi settings.  The feedback that I've had from other customers in the same situation is that changing the wifi settings as suggested in that post has made a difference, so, I'd check those first and adjust them as necessary and then check out the wifi environment to see who she's competing with.  Changing the 5 Ghz channel to 149 or above and setting the bandwidth to 80 Mhz should help.  That channel change to 149 or above allows the modem and devices to use 1 watt for a max power output.  Channels 36 to 48 are restricted to 50 or 200 milli-watts depending on when the device was approved by Industry Canada, and the middle Dynamic Frequency Selection channels  52 to 144 are restricted to 250 milli-watts.  So, moving up to the top channels should result in better received power levels, better signal to noise ratios and better data rates.  That is incumbent of course on the local competition from nearby modems and routers. 



Radar2000
I Plan to Stick Around
Posts: 67

Re: Rogers Hitron CODA-4582 Hardware

Thanks again DataLink.

 

Can you remind me again, or provide me with a link on how to access the admin/settings of this modem? It's been a while. Something tells me that I'm going to be doing a tech support visit to my sisters after work today.

 

Cheers! 

Datalink
Resident Expert
Resident Expert
Posts: 7,251

Re: Rogers Hitron CODA-4582 Hardware

@Radar2000 to access the modem's user pages, bring up a web browser and enter 192.168.0.1 or 192.168.100.1 into the address bar to access the login page.  The credentials are;

 

username:  cusadmin

password:  the modem's wifi password (unless your sister has logged into the modem and changed it to something else, which can be done to separate the wifi passphrase from the modem password. )

 

From there you can navigate to the Wireless .... Basic Settings tab.  Check the settings for both 2.4 and 5 Ghz sub-tabs as suggested in the following post:

 

http://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/399949#M47222

 

When all of the changes have been made, reboot the modem ADMIN .... DEVICE RESET .... Reboot.



nav2004
I Plan to Stick Around
Posts: 28

Re: Rogers Hitron CODA-4582 Hardware

Gateway function on Hitron CODA4582

 

I recently got and setup the ASUS RT-AC86U wireless router. But removed it from the setup as i was not happy with how it was not fully showing the connected USB HDD contents consistently.

So I put the Rogers modem out of Gateway mode. But i had to call customer support and they did it remotely as i could not even access the admin page at the default ip address.

 

After reviewing further for alternatives to ASUS router that I got, I don't see much other better alternatives for the $250 price range for features that i want (longer wifi range - 2200 sq ft house, parental controls, usb ports for within home hdd data sharing, malware protection, multiple function modes (Access point, Repeater, Router).

So I want to give the ASUS router another chance. But this time, just wondering if I can continue to use the CODA like as it is now, without putting it in bridge mode by just taking the output from one of the Ethernet ports of CODE and supplying as input in the WAN port of the ASUS router and then setup the ASUS router wifi SSID to a different one ?

I recall trying this with my older unused ASUS-RTN13U router and it had not worked. I assumed it was due to issues with that router.