I need to edit a device name in Ignite Home Connect.

[CanadaCindy]

Hi Rogers friends.

I need to EDIT a device name in Ignite Home Connect.  Going into WIFI in the app, scrolling down to the current  Device Name (that the installation tech mislabeled yesterday), I click on the device name > that I need to change where I then see the device details.  I see no sign of of an 'Edit' as noted in other posts I've read.

TIA, Cindy

***Edited Labels***

[RogersJermaine · Accepted solution]

Hello @CanadaCindy,

Thank you for starting this helpful thread with your inquiry on how to edit the name for your devices in the app. Please find the steps on how to complete this task below.

1. Open HomeConnect and sign in using your MyRogers username and password.
2. Select WiFi to display a list of the devices currently connected to your home WiFi network. The list will also include any device that has connected to your home WiFi in the past 6 months.
3. Select the device you want to name.
4. Select Device details.
5. Select Edit next to device name and add a name for your device.
6. Select Edit next to Device type to customize the icon for easy identification.

I do hope this information helps and you can find more tips and information on our website here. 

Thank you,

RogersJermaine

[57]

Note that the last "edit" may not be spelled out, rather an angled pencil symbol next to the name.  If it still doesn't work, I suggest that you reboot your phone/tablet and then delete and redownload the app if the reboot doesn't fix things.

[Kcsdkavanagh]

The name can be changed on the Rogers Wi-Fi app on the phone. However, the name is not reflected on 10.0.0.1, on that site there is no option the change the device name. I also want change the name of each Rogers box and told I need to change the name of the box in the TV settings. Currently they are renamed on the Wi-Fi app but on 10.0.0.1 shows as MAC address.

[-G-]

Device management on the Gateway's local web management UI is deprecated and kinda broken.  The only thing that you can do in "Connected Devices > Devices > Edit Device" is associate a Reserved IP address with a MAC address.  You cannot even delete devices from that list anymore.

Now all device management on the Gateway is done through the Rogers Xfinity mobile app.

[User1445713]

Gateway's local web management UI may be depreciated but it is still a valid and true list of active and connected devices on the home network. I can't say the same about he Xfinity App WiFi list.