02-12-2024 08:56 PM - last edited on 02-12-2024 09:17 PM by RogersZia
After logging into Ignite Homeconnect app, on the home screen it says "Upgrade for this experience - To use ignite app, you will need to upgrade your service/equipment."
I have contacted Rogers Support numerous times and they escalate it to the Engineering Team and the engineering team just marks the case as resolved and closes it and I don't find out about it unless I contact Rogers Support for an update and the cycle of creating case again begins.
I have attached a screenshot as well. The both "Learn more" and "Upgrade" buttons in the screenshot take me to this link: https://www.rogers.com/support/internet/access-the-ignite-homeconnect-app
I'm on Ignite Internet and using Ignite Wifi Gateway Router.
Does anyone knows how to fix it?
***Edited Labels***
02-14-2024 09:15 PM
Hello and welcome to the Community @Sidhuamanjit,
I see that you've already reached out to us via PM, I hope we were able to provide you with a swift resolution :).
RogersZia
03-19-2024 08:29 PM
08-07-2024 10:59 AM
08-07-2024 10:40 PM