I used MyRogers to place an order for a new mobile phone two days ago, with pickup in a Rogers store. Changed my password before ordering, as I don't use MyRogers very often. The order was accepted and the store called the next day for me to come and pick up the phone. When we tried to complete the paperwork I learned the account was flagged for fraud due to the password change. I spent 20 minutes on the phone with the fraud department and they removed the hold. I learned that my order had been cancelled. When the service agent keyed in a new order we learned that the price had increased by $20 a month in the two days since my order was placed. Over 24 months that amounts to a $480 price increase. I am a regular customer of Rogers with no issues related to my account. All of our services are provided by Rogers/Shaw. My order, placed in good faith, was cancelled unilaterally with no notice from the company. Just a terrible experience. I decided not to complete the order and left the phone in the store. The Rogers website has a link to report a concern, but it's not working either. I can enter my email address but the area to describe the concern isn't active. So I'm posting it here instead.
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