Good Day @pctuneup!
Congrats on your first post with us and thanks for contributing to the Community! 😊 Yikes! I'm sorry to hear what transpired. We most definitely appreciate the feedback!
Have you tried deleting the MyRogers app and re-downloading it? Are you receiving an error message when attempting to make a payment? If so, what does it reflect?
We offer many options aside from making a payment via our MyRogers app. I found a super helpful article that will provide you with some alternate payment options.
I hope this helps!