Rogers Hitron CODA-4582 Hardware

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Vikentieff
I Plan to Stick Around
Posts: 29

Re: Rogers Hitron CODA-4582 Hardware

Follow up #2: now instead of rebooting every night, this thing just drops internet connection (at the exact same time it usually reboots at night), until manually rebooted. This is just ridiculous!

 

Lost MDD Timeout

SYNC Timing Synchronization failure - Loss of Sync -- Both are abundant in the log.

 

Will see how it goes in the next 24 hrs, but I'm loosing patience because not only this things freezes, reboots and does very poorly on both 2.4 and 5 Ghz bands, it also lags a lot in online games and packet loss is at about 50%, on the same servers that used to be only 12-15% with the older ACR modem. Not sure if the older powered amp (rogers installed) is an issue, but without it my signal levels go to -9 -11 on most channels. Should I get in touch with tech support because of it?

gp-se
I'm an Advisor
Posts: 1,143

Re: Rogers Hitron CODA-4582 Hardware


@Vikentieff wrote:

Follow up #2: now instead of rebooting every night, this thing just drops internet connection (at the exact same time it usually reboots at night), until manually rebooted. This is just ridiculous!

 

Lost MDD Timeout

SYNC Timing Synchronization failure - Loss of Sync -- Both are abundant in the log.

 

Will see how it goes in the next 24 hrs, but I'm loosing patience because not only this things freezes, reboots and does very poorly on both 2.4 and 5 Ghz bands, it also lags a lot in online games and packet loss is at about 50%, on the same servers that used to be only 12-15% with the older ACR modem. Not sure if the older powered amp (rogers installed) is an issue, but without it my signal levels go to -9 -11 on most channels. Should I get in touch with tech support because of it?


yes call tech support, your levels are out've spec

clenh
I Plan to Stick Around
Posts: 8

Re: Rogers Hitron CODA-4582 Hardware

Earlier today, spoke with tech support and he recommended me to do modem swap with the one with the black sticker.    Which I did, I just PM Dave for the new firmware update.    The signal seems a bit better than before.

 

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM-2.8003937.356
2363000000256QAM-1.6001038.605
3369000000256QAM-2.2001138.605
4375000000256QAM-1.9001238.605
5381000000256QAM-1.9001338.605
6387000000256QAM-2.0001438.983
7393000000256QAM-1.4001538.605
8399000000256QAM-1.2001638.983
9405000000256QAM-1.2001738.605
10411000000256QAM-1.5001838.605
11417000000256QAM-1.7001938.605
12423000000256QAM-1.7002038.605
13429000000256QAM-1.5002138.983
14435000000256QAM-1.1002238.983
15441000000256QAM-1.1002338.605
16447000000256QAM-0.2002438.983
17555000000256QAM-2.0002538.983
18561000000256QAM-2.1002638.983
19567000000256QAM-2.7002738.605
20573000000256QAM-2.0002838.605
21579000000256QAM-1.9002938.983
22585000000256QAM-2.4003038.983
23591000000256QAM-2.3003138.605
24597000000256QAM-3.1003238.605
25657000000256QAM-2.2004138.605
26663000000256QAM-1.5004237.636
27669000000256QAM-1.4004337.356
28675000000256QAM-1.1004437.636
29633000000256QAM-2.6003738.983
30639000000256QAM-3.1003837.636
31357000000256QAM-1.400938.605
32651000000256QAM-2.8004037.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM39.25016400000
238595746ATDMA - 64QAM43.00033200000
323700000ATDMA - 64QAM39.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
DrWhom
I'm Here A Lot
Posts: 5

Re: Rogers Hitron CODA-4582 Hardware

Not sure where to start! My service got "upgraded" to DOCSIS 3.1 about a week ago. Modem was on .19. Since then, the internet drops every 12-24h or so. I swapped for a "black dot" modem last night on .13, same issue. Bridge mode. Stats here: 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM8.8001540.946
2561000000256QAM7.700240.946
3567000000256QAM8.100340.946
4573000000256QAM7.600440.366
5579000000256QAM8.600540.366
6585000000256QAM8.300640.946
7591000000256QAM8.600740.946
8597000000256QAM7.800840.946
9603000000256QAM8.300940.946
10609000000256QAM8.3001040.366
11615000000256QAM8.3001140.366
12621000000256QAM8.3001240.366
13633000000256QAM8.5001340.366
14639000000256QAM8.9001440.366
15555000000256QAM8.000140.946
16651000000256QAM8.2001640.366
17657000000256QAM8.7001740.366
18663000000256QAM8.5001840.946
19669000000256QAM8.7001940.946
20675000000256QAM9.1002040.366
21681000000256QAM8.3002140.366
22687000000256QAM8.3002240.366
23693000000256QAM7.2002340.366
24699000000256QAM8.6002440.946
25705000000256QAM7.7002540.366
26711000000256QAM8.4002640.946
27717000000256QAM7.1002740.946
28723000000256QAM7.9002840.366
29825000000256QAM8.3002938.983
30831000000256QAM8.0003038.605
31837000000256QAM7.0003138.605
32843000000256QAM6.9003237.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES4.199997
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM35.00046400000
238595824ATDMA - 64QAM37.00063200000
323700000ATDMA - 64QAM35.00056400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
hardretro
I Plan to Stick Around
Posts: 10

Re: Rogers Hitron CODA-4582 Hardware

@RogersDave I've now had 5x 'No Ranging Response received' critical errors today coupled with extreme slowdown then reboot. Shortly after these I've had two RCS Partial Service warnings as well.

 

What's going on with this network???????

 

@DrWhom what is your log showing when you get the drop -outs?

 

 

 

 

EDIT: Just noticed I'm showing an OFDM Downstream Connection now as well, so Docsis 3.1 enabled in the last 24 hours.

Double_K
I'm a Reliable Contributor
Posts: 146

Re: Rogers Hitron CODA-4582 Hardware


@hardretro wrote:

@RogersDave I've now had 5x 'No Ranging Response received' critical errors today coupled with extreme slowdown then reboot. Shortly after these I've had two RCS Partial Service warnings as well.

 

What's going on with this network???????

 

@DrWhom what is your log showing when you get the drop -outs?


@hardretro  What did the Rogers tech say?

DrWhom
I'm Here A Lot
Posts: 5

Re: Rogers Hitron CODA-4582 Hardware

I've been getting a few different criticals: 

SYNC Timing Synchronization failure

No Ranging Response received - T3 time-out

Ranging Request Retries exhausted

 

I don't know exactly when the internet last cut out, but I will try to better correlate in the logs. 

Mayoo
I Plan to Stick Around
Posts: 228

Re: Rogers Hitron CODA-4582 Hardware

@RogersDave Thanks for taking a look at my issue. i have swaped the modem to the modem with black dot

 

Modem also got the latest .23 pushed. 

 

I have Factory Reset the Modem

Hard Rebooted

Connected Directly to Modem even though its set in Bridge. 

 

My download speed for some reason is not passing 400mbps ( I was constantly getting ~800 with old CODA on pre .19 FW. Issue started happening from .20 on wards .. 

 

Whats going on .. missing my CGN now 😞 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM0.1003938.983
2363000000256QAM0.6001038.983
3369000000256QAM0.6001138.983
4375000000256QAM0.4001238.983
5381000000256QAM0.7001338.983
6387000000256QAM0.3001438.983
7393000000256QAM-0.4001538.983
8399000000256QAM-2.9001637.636
9405000000256QAM-2.5001737.636
10411000000256QAM-0.4001838.983
11417000000256QAM0.3001938.605
12423000000256QAM0.8002038.605
13429000000256QAM0.6002138.605
14435000000256QAM1.2002238.983
15441000000256QAM1.5002338.983
16447000000256QAM1.5002438.983
17555000000256QAM-0.2002538.605
18561000000256QAM0.0002638.605
19567000000256QAM0.0002738.983
20573000000256QAM0.0002838.605
21579000000256QAM0.5002938.983
22585000000256QAM0.5003038.983
23591000000256QAM0.4003138.983
24597000000256QAM0.1003238.983
25603000000256QAM0.1003338.983
26609000000256QAM-0.5003438.605
27615000000256QAM0.0003538.983
28621000000256QAM-0.2003638.983
29633000000256QAM0.0003738.983
30639000000256QAM-0.1003838.983
31357000000256QAM0.900938.983
32651000000256QAM0.0004038.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM36.00016400000
238595824ATDMA - 64QAM39.25033200000
323700000ATDMA - 64QAM36.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

speed.png

hardretro
I Plan to Stick Around
Posts: 10

Re: Rogers Hitron CODA-4582 Hardware

@Double_K The appointment was bumped to tomorrow morning due to a change of schedule. Hope he can make sense of it as I haven't had an explaination elsewhere.

coder_1990
I Plan to Stick Around
Posts: 24

Re: Rogers Hitron CODA-4582 Hardware

Hitron CODA-4582 newest .23 fw update.

Here are my stats:

 

DOCSIS Overview
Network AccessPermitted
IP Address7.24.242.50
Subnet Mask255.255.240.0
Gateway IP Address7.24.240.1
DHCP Lease Time😧 07 H: 00 M: 00 S: 00
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM2.1003138.605
2363000000256QAM3.4001037.636
3369000000256QAM3.3001137.356
4375000000256QAM3.0001237.636
5381000000256QAM2.9001337.356
6387000000256QAM2.7001437.636
7393000000256QAM2.9001537.636
8399000000256QAM3.0001637.636
9405000000256QAM2.7001737.636
10411000000256QAM2.6001837.356
11417000000256QAM3.0001938.605
12423000000256QAM3.0002038.605
13429000000256QAM3.0002137.636
14435000000256QAM3.2002238.983
15441000000256QAM3.1002338.983
16447000000256QAM2.8002438.605
17555000000256QAM2.5002538.605
18561000000256QAM2.4002638.605
19567000000256QAM2.2002738.983
20573000000256QAM2.2002838.605
21579000000256QAM2.0002938.605
24597000000256QAM2.0003238.983
25603000000256QAM2.4003338.983
26609000000256QAM1.8003438.605
27615000000256QAM1.9003538.605
28621000000256QAM2.0003638.983
29633000000256QAM1.9003738.983
30639000000256QAM1.8003838.605
31645000000256QAM1.7003938.605
32651000000256QAM1.9004038.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138595766ATDMA - 64QAM51.00033200000
230596000ATDMA - 64QAM49.50016400000
323700000ATDMA - 64QAM51.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
 

 

ROGERS speed test.png