@Luismiguel1977 , ok this is an easy one. No .... You cannot run an unapproved modem on the Rogers network. Sorry .... If you're looking for additional functions in a modem/router, you will have to run the modem in Bridge mode and run a router which will provide the functions that you are looking for.
Greetings and welcome to our Community @llc623!
Help has arrived! You've come to the right place. I just want to confirm that I fully understand the issue at hand before I proceed forward with troubleshooting your speed issue.
To confirm, you're receiving your full speeds through your phone but only 100Mbps through a wired connection? Or are you subscribed to Gigabit and you're only getting half speeds on your phone?
What are the differences between the Hitron CODA-4582, Arris XB6 and Technicolor XB6?
Which is the best modem for Gigabit speed and IP TV?
The Hitron CODA-4582 and Arris TG3482ER are both Intel Puma 7 chipset modems.
The Technicolor CGM4140 is a Broadcom BCM3390 chipset modem.
All are capable of gigabit data rates.
The XB6 modems, (Arris TG3482ER and Technicolor CGM4140) are specifically used by Rogers to support IPTV. Note that the combination of the XB6 and set top boxes Xi6-A and Xi6-T for IPTV use is actually a Comcast product which have been adopted by Shaw and Rogers for IPTV as well.
Anyone with complaints regarding a lack of any specific functions or the poor performance of any given function should probably be directing their complaints to Comcast rather than Rogers or Shaw.
The Hitron 4582 is a Gateway modem with 4 ethernet ports and no built in telephone capability. It does not support Rogers IPTV, although I wonder if it could be matched up with the IPTV set top boxes and provide enough support with its current and upcoming firmware.
Both XB6 modems are EMTAs, which is to say that they have built in telephone support. Those modems only have two ethernet ports plus two RJ-11 jacks for telephones.
All of the modems are capable of supporting gigabit data rates, but, if you're only looking for gig rates, no IPTV, then the Hitron 4582 will be the modem to use.
If you're looking for IPTV, then, personal opinion, the Technicolor CGM4140 should be the modem of choice, simply because ...... its not an Intel Puma chipset modem.
Just to note, Intel is currently looking to shed its Home Connected division, which would be the division responsible for the Puma Modem line. So much for Intel's plan to take over the home modem world. I wonder where that leaves Comcast if in fact that division is sold.
Thank you....This is very helpful and good to know!
So for those of us switching from Cable to IPTV with a 4582 Gigabit Modem will be swapped to one of the XB6 modems. The Rogers store only knows it as an Ignite WiFi Gateway modem.....and the modem doesn't have any identifiers to show whether its an Arris or Technicolor. .
@rjmaxim I'm not sure how the 4582 modem return goes. Either the customer has to return it to the store prior to the Ignite TV install, or the installation tech removes the 4582 from the account as part of the Ignite TV installation. There are also Home Phone modems and Nextboxes to remove from customer accounts as well. I suspect that is all done by the installation tech. Maybe one of the Ignite TV customers can indicate how this process works.
From what I'm alluding to above, the Ignite TV service is not a customer installed package. Its installed by a technician which includes the equipment installation and back end account setup.
The Arris and Technicolor modems have product stickers on the bottom of the modems. The Hitron modems have their product sticker located on the back of the modems.
Do the options change at all if you want the Gateway in Bridge mode to be able to use your own router? I am still on legacy TV and I have 250 internet with an older CGN3 modem - I was an early adopter of the CGN3 and went through the pain on that around 5 years ago. I am thinking of upgrading but I will not upgrade if I cannot use my own router as I use Ubiquiti Unifi for my home networking. I would likely continue to stay on legacy cable TV for now as I bought Rogers SA cable boxes many years ago and I continue to use them to feed a PC based DVR solution that is better than what you can get from Rogers.
Yes people are using the XB6 in bridge mode with Ignite TV but Rogers does not/will not support this setup.
Some who have set the XB6 to bridge mode have encounter problems. I myself have the Arris XB6 in bridge mode using my Netgear R7000 router and have no problems with and of the services with my Ignite TV with 3 Xi6-A , internet and telephone. But I may be the exception. <TouchWood>
Your experience may vary.
@Datalink Thanks again..... Modem comparison question was to determine if any of the 3 Physical high speed modems is superior. They all seem to have flaws and also depending on what service is needed. For last 2 years, I am on the CODA 4582 Beta program with 1Gb service plan. Although we still have many issues, generally it has been fairly stable (V2.0 not V7.1). My Download speeds still vary a great deal (between 300 - 800 with occasional spikes above 1 Gb on fast.com). The CODA is in bridge mode connected to a Linksys router and handling 30+ IOT devices and many computers, laptops, iPads, etc well. On the TV side I have Premier Digital Cable w 1 rented Netbox HD PVR and 2 owned PVRs.......The separation of Internet and Digital cable has worked well....When the internet is down....The family can still watch TV. My dilemma and probably many others.... Do I switch to IP (internet everything) today? No doubt the future is in IP everything...but it requires fast, consistent and reliable Internet Speed. ISP Infrastructure is critical with Fiber rather than copper to deliver this service. Bell is slowly rolling-out FTTH and Rogers has FTTH in selected areas but converts to Coax inside the home . You had a great video showing how the Aussies are converting buried Coax cable into Glass Fiber through injection without digging. Hopefully at some point Rogers will adopt this technology to deliver true FTTH. Ok...that's Infrastructure side. So is the Coda likely to better handle Internet Speeds but does not support IP (Ignite) TV or IP (Ignite) telephony....and why you need the Arris or Technicolor Modems? Or is it possible to use the Coda modem in Bridge mode and use your own router for WiFi and connection to Xi6 STB's for Ignite TV. Reading the various Forums on Ignite TV.....there are many unresolved issues..., particularly when you cannot (easily) switch back from Ignite to Digital Cable . With so many unanswered questions...for me, I probably stay with my current set-up for another year.