Rogers Hitron CODA-4582 Hardware

[Double_K]

Announced 13-December-2016 by @RogersDave  http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/379...

Credit to @Hybrid_Noodle

Hitron website: http://www.hitron-americas.com/product/coda-4582/

Datasheet: http://www.hitron-americas.com/wp-content/uploads/2016/09/CODA-4582-Datasheet.pdf

60W Power Supply built into unit

Pictures of Hardware Version 1A:

***Added Labels***

[Datalink]

@clenh your modem is now running DOCSIS 3.1 which uses entirely new transmit/receive methodology.  Some users have experienced slower data rates, which is the opposite to what is supposed to happen.  Call tech support and ask the CSR to run a signal check on your modem.  Advise him or her that you're running DOCSIS 3.1 and ask him or her to check the DOCSIS 3.1 receive signal level at the modem to determine if it's in spec.  The signal levels and frequency data presented on the user interface for the OFDM channel is not correct but the CSR can see the correct level.  That might lead to a tech visit to check the external cabling and connectors.  

[David161]

Only allow DHCP client to use this network

Looks like a regression bug was introduced in the new firmware. Previously, the Guest network was fine but now when anyone tries attaching to it and attempts to login, an error "Only allow dhcp client to use this network" is displayed. I tested with my phone on the primary network and the guest network and that's the result I get with the Guest network. The primary is working fine. Hopefully this gets fixed soon.

[Kalson]

On my Hitron CODA-4582, I only get 1000 Mbps (yellow light) on Port 4.  All the other ports (1-3) max out at 100 Mbps.

Is this normal?

[Datalink]

@Kalson what happens when you switch the port 4 device to any of the other ports.  Do those ports switch to 1 Gb/s (amber LED)?

If not, I would say that there is a problem with that modem.  

A green LED indicates that the port that the modem is connected with in only running at 10/100 Mb/s.  It could also indicate a problem with the connecting ethernet cable. 

[Kalson]

If I switch the Port 4 device to any of the other ports, it goes from 1 Gb/s to 100 Mb/s.

I tried another PC on Port 2 at 100 Mb/s into Port 4 and then it became 1 Gb/s.  

So it looks like I might have to exchange this modem unless there's a way I can go into the admin page and fix it.

[Datalink]

Log into the modem and navigate to the ADVANCED tab.  Ensure that all ports are enabled.  If they already are, I would presume that the port controller on the modem isn't working as it should.   You could always run a factory reset to see if that has any effect.  That might save a trip to the Rogers store, and if that doesn't have any effect, looks like you will have to swap the modem. 

When you switched the devices between ports, are you switching the ethernet cable at the same time, so that the cable remains with the device as you experiment?  That would rule out any issues with cables.

[RogersDave]

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@David161 wrote:

Only allow DHCP client to use this network

Looks like a regression bug was introduced in the new firmware. Previously, the Guest network was fine but now when anyone tries attaching to it and attempts to login, an error "Only allow dhcp client to use this network" is displayed. I tested with my phone on the primary network and the guest network and that's the result I get with the Guest network. The primary is working fine. Hopefully this gets fixed soon.

---

@David161, this problem was resolved in 2.0.10.27 which you should now have.

Let us know if everything works correctly now.

Dave

[Cheesewyck]

I just got my new modem today.  The serice is super fast.  The bad thing is I can no longer use my USB 3.0 hard drive at the back of the modem like the old one to access my data such as E-Mail.  Now I have to walk around with it to re-install application software, device drivers from a Windows re-install, etc.  Worse... I have all my documents there so I can no longer attach certain files to my E-Mail.  This is frustrating.  Is there any way to enalbe the USB in the modem?  I searched like crazy and it's under the "Administration" tab I used to go on my older HITRON modem that had 2, USB 3.0's at the back.  This modem only has one USB 3.0 and it doesn't even work.

[gp-se]

---

@Cheesewyck wrote:

I just got my new modem today.  The serice is super fast.  The bad thing is I can no longer use my USB 3.0 hard drive at the back of the modem like the old one to access my data such as E-Mail.  Now I have to walk around with it to re-install application software, device drivers from a Windows re-install, etc.  Worse... I have all my documents there so I can no longer attach certain files to my E-Mail.  This is frustrating.  Is there any way to enalbe the USB in the modem?  I searched like crazy and it's under the "Administration" tab I used to go on my older HITRON modem that had 2, USB 3.0's at the back.  This modem only has one USB 3.0 and it doesn't even work.

---

@Cheesewyck The USB Port hasn't been enabled yet, in a future firmware update it may be enabled.

[David161]

Confirmed that I am on firmware 2.0.10.27 and attempted to use Guest wireless network and received the same error. I then proceeded to disconnect the power for the modem, reattached the power cable, and tried again.  Same result. Not sure what else to do now?

[seeps03]

Hi, I had to switch back to the Rocket Wifi AC modem and I no longer have any issues. Tech support attempted to change settings, update software etc. but no luck with the COSA. I also PM @dave but he also did not get a chance to respond.

[David161]

Besides the Guest network not working, I have also noticed the stability is significantly worst. In the last 2 days I've had to reboot the modem 3 times because of lost of Internet access. Previously it was about once a month, so when it occured I didn't think much of it. Due to the frequency hopefully this gets fixed soon. I wonder if it has anything to due with the hardware version I'm using? I have the one without the black dot above the power connector.

[boozilla]

2.0.10.27 is stable for me. Thanks.

[RogersDave]

---

@David161 wrote:

Besides the Guest network not working, I have also noticed the stability is significantly worst. In the last 2 days I've had to reboot the modem 3 times because of lost of Internet access. Previously it was about once a month, so when it occured I didn't think much of it. Due to the frequency hopefully this gets fixed soon. I wonder if it has anything to due with the hardware version I'm using? I have the one without the black dot above the power connector.

---

@David161, is the guest network not working with firmware 2.0.10.27?

[Phonepeople]

HI, 
I have a few questions 

1- How do i update my firmware ? I am on 2.0.10.26T2 firmware now.

2- What characters can be included in the password for the wifi security. 

3- TO confirm : To change the guestpassword or turn off the guest mode I have to reset the modem. Am I correct?

Thanks 

[lupinglade]

Are these downstream SnR readings okay? I am getting upstream udp packet loss while gaming, its driving me crazy. Does anything here look bad? We have a -5 attenuator on the line as well. Single black dot 4582.

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	657000000	256QAM	0.700	17	34.346
2	561000000	256QAM	-1.400	2	34.626
3	567000000	256QAM	-1.900	3	34.346
4	573000000	256QAM	-2.700	4	34.346
5	579000000	256QAM	-2.900	5	34.484
6	585000000	256QAM	-2.500	6	34.484
7	591000000	256QAM	-2.000	7	34.346
8	597000000	256QAM	-1.900	8	34.484
9	603000000	256QAM	-1.300	9	34.484
10	609000000	256QAM	-0.800	10	34.484
11	615000000	256QAM	-0.500	11	34.484
12	621000000	256QAM	0.100	12	34.926
13	633000000	256QAM	0.700	13	34.346
14	639000000	256QAM	0.700	14	34.346
15	645000000	256QAM	0.800	15	34.346
16	651000000	256QAM	0.700	16	34.346
17	555000000	256QAM	-1.300	1	35.084
18	663000000	256QAM	1.200	18	34.484
19	669000000	256QAM	1.200	19	34.484
20	675000000	256QAM	0.900	20	34.484
21	681000000	256QAM	0.400	21	33.957
22	687000000	256QAM	0.000	22	33.957
23	693000000	256QAM	-0.300	23	33.834
24	699000000	256QAM	-0.400	24	33.487
25	705000000	256QAM	-0.600	25	33.377
26	711000000	256QAM	-1.000	26	33.063
27	717000000	256QAM	-1.100	27	32.963
28	723000000	256QAM	-1.600	28	32.585
29	825000000	256QAM	-3.800	29	29.759
30	831000000	256QAM	-3.600	30	29.574
31	837000000	256QAM	-3.500	31	29.441
32	843000000	256QAM	-3.700	32	29.441

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	290600000	YES	YES	YES	-1.099998

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	37.750	1	6400000
2	38595824	ATDMA - 64QAM	41.000	3	3200000
3	23700000	ATDMA - 64QAM	36.500	2	6400000

[NAH_9]

Can someone confirm what should be the default setting for Hitron firewall settings?  I'm seeing the IPv4 as minimun but the IPv6 as customer with ICMP as allow.  Is that expected per the default settings?

[huh666]

Should channel 32 be that low compared to all of the other channels?

Thanks

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	3.700	7	38.983
2	855000000	256QAM	5.100	3	38.983
3	861000000	256QAM	5.500	4	38.983
4	579000000	256QAM	3.700	5	38.983
5	585000000	256QAM	3.600	6	38.983
6	849000000	256QAM	4.700	2	38.605
7	597000000	256QAM	3.700	8	40.366
8	603000000	256QAM	3.700	9	38.983
9	609000000	256QAM	3.900	10	38.983
10	615000000	256QAM	4.100	11	38.983
11	621000000	256QAM	4.000	12	38.983
12	633000000	256QAM	4.100	13	38.983
13	639000000	256QAM	4.300	14	38.983
14	645000000	256QAM	4.200	15	38.983
15	651000000	256QAM	4.000	16	38.983
16	657000000	256QAM	3.900	17	38.983
17	663000000	256QAM	3.600	18	38.605
18	669000000	256QAM	4.000	19	38.983
19	675000000	256QAM	3.700	20	38.605
20	681000000	256QAM	3.700	21	38.605
21	687000000	256QAM	3.800	22	38.605
22	693000000	256QAM	3.700	23	38.983
23	699000000	256QAM	3.900	24	38.605
24	705000000	256QAM	3.600	25	38.605
25	711000000	256QAM	3.200	26	38.983
26	717000000	256QAM	3.400	27	38.605
27	723000000	256QAM	3.000	28	37.636
28	825000000	256QAM	3.600	29	38.605
29	831000000	256QAM	4.000	30	38.605
30	837000000	256QAM	3.700	31	38.983
31	843000000	256QAM	3.700	32	38.605
32	303000000	256QAM	-0.700	1	37.636

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	2.200001
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	37.500	4	6400000
2	38595766	ATDMA - 64QAM	41.500	6	3200000
3	23700000	ATDMA - 64QAM	37.500	5	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

© 2017 Hitron Technologies Inc.. All rights reserved.

[gp-se]

@NAH_9

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@NAH_9 wrote:

Can someone confirm what should be the default setting for Hitron firewall settings?  I'm seeing the IPv4 as minimun but the IPv6 as customer with ICMP as allow.  Is that expected per the default settings?

---

that is fine, ipv6 needs ICMP to function properly. For ipv4 I would block ICMP, but not for ipv6.

[gp-se]

@huh666 if you aren't experiencing issues I wouldn't worry about it, its well within spec.

[David161]

As I stated, I am on firmware 2.0.10.27 and the issue has NOT been resolved. That's why I said I have the modem without the black dot in case that made a difference. Already tried disconnecting the power to do a proper reset but again no difference. It only affects the guest network so it's not a priority, but, when a friend comes over it would be nice if it was working.