Rogers Hitron CODA-4582 Hardware

[Double_K]

Announced 13-December-2016 by @RogersDave  http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/379...

Credit to @Hybrid_Noodle

Hitron website: http://www.hitron-americas.com/product/coda-4582/

Datasheet: http://www.hitron-americas.com/wp-content/uploads/2016/09/CODA-4582-Datasheet.pdf

60W Power Supply built into unit

Pictures of Hardware Version 1A:

***Added Labels***

[WestPoint]

@SeanMM

Yes im using the CODA as my DHCP server, too dificult to manually manage all my stuff when im consistantly upgrading and adding and moving things.....

As for the speed tests, yea ive been using Cat6 on my wired desktop, but I was having some issues and working on my desktop when i used my laptop wifi for those tests.

I will continue to try to trouble shoot and use the new beta test interface and see if i can get my speed up abit more.

My test this morning, after also doing a hard reboot, unplugged for 1 full min, fully connected to rogers network before plugging in each device one at a time, my desktop, then xbox, then switch.... my speed at 10am or so was about 50Mbps download and 20Mbps upload.

Going to try to a few more tests with my devices disconnected again and see what happens, but the last two week, wether my switch and xbox were connected or not, Ive gotten about the same results.

[SeanMM]

@WestPoint

This is after moving to .24. Wonder if you have congestion at a shub level. Have you gotten them to look at the congestion in your area? Do you have a line going from the tap to the side of your house and then right into your modem.... Or is it coming from the same splitter (normally inside the house) that's feeding your cable boxes?

[WestPoint]

@SeanMM Yea at .24 and yes i have a direct line to my modem, not shared with any cable boxes.

Rogers Senior tech was at my house twice last week and run all ne lines from the junction down the street all the way to my modem.... got my signal from -9.6 to -7.1 so that realy helped, but still not getting my speed on .24...

@RogersDave sent me a PM sugessting another factory reset now with v.24 and connect just my desktop and test the connection then start adding things one at a time like I did after hard boot this morning and see what happens, going to try it abit alater when I dont need my net running, just kinda hard mid day with all y ip reliant devices and stuff going offline any period of time.

Also on another note he sugessted using the rogers speed test site instead, becase speedtest.net doesnt log on the rogers server and doesnt provide as much info for the rogers team to work with.

So this is the one they'd prefer we use to test; 
http://speedcheck.rogers.com/

[SeanMM]

@WestPoint

Do you know how much traffic is coming from the other devices?  Smart devices are low bandwidth, but high number of connections (depending on the device).  Testing with ONLY your desktop connected is a good test, but might not make a difference. 

Do you still start off strong after a reboot and slowly get bad speeds? 

[MegnaGaming]

Hello!

I've been having some major issues with latency and packet loss since changing to the CODA-4582, specifically with uploading. I'm a broadcaster (live streaming) and so rely on a stable connection. Since I was unable to revert back to the old modem, @RogersHelps (Twitter support) suggested I post here to hopefully gain access to the 0.24 firmware trial as I'd like to see if that helps. Please let me know how I can go about doing that ASAP!

[pstorto]

I'm having the same issues and was also sent here from @RogersHelp. Currently having to reset my modem every hour.

[Datalink]

@pstorto and @MegnaGaming, please see the following post to request the trial firmware for the CODA-4582:

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/425...

[RyzenFX]

Hi @pstorto and @MegnaGaming, to join the firmware trial please send a private message to @CommunityHelps. There should be a red-button to the right of the profile saying "SEND THIS USER A PRIVATE MESSAGE." Click on that and fill out the message subject with Rogers Rocket Wi-Fi Modem Firmware Trial. In the message body, please let them know you want to join the firmware trial. 

After you send that message, will send you a message w/ a list of terms in which you must accept by sending them a reply stating that you acknowledge the terms.

They will reply to you again asking for your, account number, postal code, modem serial number, and and MAC Address. Have those ready and once you have given them the information it could take a a week (but usually a day) since .24 contains a high-priority fix.

[fearless90]

After .24 I am getting a bunch of these I. The logs:

MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC

What does it mean?

[SeanMM]

1 02/19/2017 19:45:23 84020200 warning Lost MDD Timeout;CM-MAC=a8:4e:3f:c9:88:70;CMTS-MAC=MYMAC;CM-QOS=1.1;CM-VER=3.1;

Been online for two days now without rebooting. I've only gotten the one warning.  How many of those messages have you seen @fearless90? Is it impacting performance? 

[MegnaGaming]

Thank you @Datalink and @RyzenFX - PM has been sent, fingers crossed!

[fearless90]

@SeanMM performance is good so far, 24 hours without reboot.

I got 3 warnings so far.

[SeanMM]

Is this a sick joke? I was running .24 and stable... I notice that my modem if flashing...for a software update...


3 02/21/2017 05:00:18 69010100 notice SW Download INIT - Via NMS
4 02/21/2017 05:04:45 69011100 notice SW download Successful - Via NMS

Now I'm back at .19 and my internet is going back down again. Whats going on?!

5 02/21/2017 05:06:31 90000000 warning MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=mymac;CMTS-MAC=mymac;CM-QOS=1.1;CM-VER=3.1;
6 02/21/2017 05:10:24 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=mymac;CMTS-MAC=mymac;CM-QOS=1.1;CM-VER=3.1;
7 02/21/2017 05:10:25 84020200 warning Lost MDD Timeout;CM-MAC=mymac;CMTS-MAC=mymac;CM-QOS=1.1;CM-VER=3.1;
8 02/21/2017 05:10:27 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=mymac;CMTS-MAC=mymac;CM-QOS=1.1;CM-VER=3.1;
9 02/21/2017 05:10:29 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=mymac;CMTS-MAC=mymac;CM-QOS=1.1;CM-VER=3.1;

[elmirix]

Not good if you are going back to .19

My speeds are great, just noticed im missing a few channels. 910 Down 46 up.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	663000000	256QAM	5.900	18	38.983
11	615000000	256QAM	5.700	11	38.605
12	621000000	256QAM	6.000	12	38.983
13	633000000	256QAM	6.000	13	38.605
14	639000000	256QAM	6.300	14	40.366
15	645000000	256QAM	6.000	15	38.983
16	651000000	256QAM	6.000	16	38.983
17	657000000	256QAM	6.200	17	40.366
19	669000000	256QAM	6.500	19	38.605
20	675000000	256QAM	7.100	20	40.366
21	681000000	256QAM	7.100	21	38.983
22	687000000	256QAM	7.300	22	40.946
23	693000000	256QAM	7.300	23	38.605
24	699000000	256QAM	7.200	24	38.983
25	705000000	256QAM	7.000	25	38.983
26	711000000	256QAM	6.100	26	38.605
27	717000000	256QAM	6.200	27	38.983
28	723000000	256QAM	6.300	28	38.605
29	825000000	256QAM	2.900	29	37.636
30	831000000	256QAM	3.100	30	36.610
31	837000000	256QAM	3.600	31	36.610
32	843000000	256QAM	4.100	32	36.610

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	0.099998

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	32.500	2	6400000
2	38595746	ATDMA - 64QAM	38.000	3	3200000
3	30596000	ATDMA - 64QAM	33.750	1	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[SeanMM]

From what I've been told.  There is an exclusion list that my modem wasn't apart of.  During the weekly checks, my modem was found and flashed back to the current release which is .19. 

I need to be added to the exclusion and pushed .24 or .27 out... 

Waiting to hear back from @CommunityHelps or @RogersDave

[SeanMM]

Connection is down again. Ugh
.19 firmware is useless

[WestPoint]

@SeanMM @CommunityHelps @RogersDave

My service went out last night too, not sure when, it was off at 7am this morning when i woke up... t3 time out, but i didnt jump back firmware, still on .24

Was still getting IP Address to my deviceds and was able to login to the modem and do a soft reboot, but still very strange that ill loose the internet but keep the LAN going and ALL my lights are on on the modem, even still have purple and blue lights on download and upload, but couldnt even load google.ca

[SeanMM]

I'm having a heck of a time getting 24 pushed to me again. Ugh...

[WestPoint]

@SeanMM I wonder if more people have jumped back to v.19 this morning as well... because my serivce appears to have Timed out at 11:30pm last night, maybe this 5am triggered reset you got, I avoided, lmao

anyways... v.24 isnt the last fix and sure is far from fully working... even after extensive testing yesterday, I cant get abve about 50Mbps ... even after hard boots and testing with ONLY my wired desktop connected, all other devices disconnected and my Wifi SSID and Passwrod changed to avoid any auto-connections.... testing immediatly after loading, and every hour... speed just fluctuates between 30 and 50Mbps...

[SeanMM]

@WestPoint

They have maintenance windows and during that time they run a script to ensure that your device is in compliance with the current release. If not they push you the latest release... Seems like I wasn't on the exclusion list.. So I reverted back to 19...

Sigh... I've enabled my physically disabled mother with technology and now that's not here as an aid. When it's a simple fix.. To push firmware

[WestPoint]

@SeanMM I COMPLETE UNDERSTAND !!!

I as well have a senior citizen living with me, and I have IP devices for her for emergancy response and what not, and they are basically useless if Im not here to litterally watch the network for her...