Rogers Hitron CODA-4582 Hardware

[Double_K]

Announced 13-December-2016 by @RogersDave  http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/379...

Credit to @Hybrid_Noodle

Hitron website: http://www.hitron-americas.com/product/coda-4582/

Datasheet: http://www.hitron-americas.com/wp-content/uploads/2016/09/CODA-4582-Datasheet.pdf

60W Power Supply built into unit

Pictures of Hardware Version 1A:

***Added Labels***

[Vikentieff]

I've also noticed that mine reboots every night as I can see a reconnect in windows machine that runs 24/7. Three days in a row around 3-4am EST, just after getting .20. It was Ok with .13 and was very stable for 72 hrs before I got .19 pushed.

Also a factory reset with .20 does make things very slow even in the admin panel. A few reboots fix it but the modem never gets as responsive as when I first used it with the original .13

[lethalsniper]

Same here I find speeds where better and stable on .13 or 14 when I got the coda black dot modem last Tuesday

[yyzsam]

Don't think it's modem related but I've been offline since 10 this morning. Tech isn't coming until tomorrow. morning.

Luckily I have a backup DSL line.

[hptouchdroid13]

I just got back grabbing another CODA and now I got one with a black dot on it. Roger agent in store was not aware about the black dot. Hopefully it fixes the missing channels. This one still has the phantom cougarmountain device on the network. I guess all of them has it. 

[Mayoo]

bad news for me .. I am on original CODA-4582 and had no issues ih bridge mode. Everything was fine until i got .20 FW and my speeds are always locked at 400Mbps.. Thats its.. its not going back .. I have Factory Reset the modem, rebooted the router and same issue... 

Anyone seeing this @RogersDave

Also missing channels 22

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-0.200	31	38.983
2	363000000	256QAM	0.700	10	38.983
3	369000000	256QAM	0.600	11	38.983
4	375000000	256QAM	0.400	12	38.983
5	429000000	256QAM	0.700	21	38.983
6	435000000	256QAM	1.300	22	40.366
7	441000000	256QAM	1.500	23	38.983
8	447000000	256QAM	1.200	24	40.366
9	405000000	256QAM	1.100	17	38.605
10	411000000	256QAM	1.100	18	38.605
11	417000000	256QAM	1.000	19	38.983
12	423000000	256QAM	1.100	20	38.983
13	603000000	256QAM	-0.800	33	38.605
14	609000000	256QAM	-1.100	34	38.983
15	615000000	256QAM	-0.700	35	38.983
16	621000000	256QAM	-0.800	36	38.983
17	555000000	256QAM	-0.400	25	38.605
18	561000000	256QAM	-0.200	26	38.983
19	567000000	256QAM	-0.400	27	38.605
20	573000000	256QAM	-0.300	28	38.983
21	579000000	256QAM	-0.200	29	38.605
23	357000000	256QAM	1.000	9	38.605
24	597000000	256QAM	-0.900	32	38.983
25	657000000	256QAM	0.000	41	38.983
26	663000000	256QAM	0.000	42	38.983
27	669000000	256QAM	0.100	43	38.983
28	675000000	256QAM	-0.100	44	38.983
29	633000000	256QAM	-0.500	37	38.983
30	639000000	256QAM	-0.300	38	38.983
31	645000000	256QAM	-0.100	39	38.983
32	651000000	256QAM	-0.300	40	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	35.500	1	6400000
2	38596000	ATDMA - 64QAM	37.750	3	3200000
3	23700000	ATDMA - 64QAM	34.750	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[lethalsniper]

Yea I missing channel 14 but mine is a building issue . You live in a condo / building ?

[markopas]

Thought I would post it up - hopefully this will help for some of you.

This is the OG white CODA-4582 picked up the same day as the email was released from Rogers.  Currently running fw ver .19

Wireless:

2.4GHz network has the best penetration but the slowest speeds through the house (ie. direclty one floor below the bedroom the modem is sitting in I get about 30-40Mbps on avg. down and 25-30Mbps down on my iPhone 6+).

5GHz network is absolute rubbish where it has the best speeds but 0 penetration, wireless is not as good as my personal D-LINK router which is currently unplugged until the latest firmware is released so I can put the modem in to bridge mode.  Switching from the 2.4GHz network to the 5Ghz network I would avg. about 125 but now just testing it I am getting 226 down and 32 up from my iPhone 6+.  When I stood right beside the modem about 2-3ft away, the best I got was 273.36 down and 32.94 up.

Just ran a speed check @ 16:34EST in Toronto from Rogers site and got the below results, I dont know why the download speed is showing 940 as the final result it was pegged at 951

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	4.300	7	38.605
2	561000000	256QAM	4.000	2	38.983
3	603000000	64QAM	3.600	3	4.191
4	573000000	256QAM	3.200	4	38.983
5	579000000	256QAM	2.700	5	37.636
6	585000000	256QAM	3.200	6	38.605
7	555000000	256QAM	4.400	1	38.605
8	597000000	256QAM	5.300	8	38.605
9	603000000	256QAM	5.600	9	38.983
10	609000000	256QAM	5.600	10	38.983
11	615000000	256QAM	4.900	11	38.983
12	621000000	256QAM	4.200	12	38.983
13	633000000	256QAM	5.300	13	35.780
14	639000000	256QAM	6.400	14	37.636
15	645000000	256QAM	6.800	15	39.397
16	651000000	256QAM	6.700	16	38.983
17	657000000	256QAM	6.800	17	38.983
18	663000000	256QAM	6.800	18	38.605
19	669000000	256QAM	6.500	19	38.983
20	573000000	64QAM	6.900	20	4.191
21	579000000	64QAM	7.300	21	4.191
22	585000000	64QAM	7.000	22	4.191
23	567000000	64QAM	6.800	23	4.191
24	699000000	256QAM	5.700	24	38.983
25	705000000	256QAM	4.700	25	40.366
26	609000000	64QAM	4.400	26	4.191
27	717000000	256QAM	5.000	27	38.983
28	723000000	256QAM	5.800	28	38.605
29	825000000	256QAM	2.400	29	38.605
30	831000000	256QAM	2.000	30	38.983
31	837000000	256QAM	1.100	31	37.636
32	843000000	256QAM	0.100	32	38.605

OFDM Downstream Overview
Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	4.099998

Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	35.750	4	6400000
2	38596000	ATDMA - 64QAM	38.000	6	3200000
3	23700000	ATDMA - 64QAM	34.750	5	6400000

OFDM/OFDMA Overview
Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Mayoo]

---

@lethalsniper wrote:
Yea I missing channel 14 but mine is a building issue . You live in a condo / building ?

---

Detached Home

[philharmonic]

Hello, can someone tell me if the guest wireless network is browser authenticated like on the CGN3? I.e. You first have to visit a webpage and put in the password there vs configuring the password like a normal protected network?

Thanks.

[markopas]

---

@philharmonic wrote:
Hello, can someone tell me if the guest wireless network is browser authenticated like on the CGN3? I.e. You first have to visit a webpage and put in the password there vs configuring the password like a normal protected network?

Thanks.

---

Doesn't look like it, testing it right now - will let you know in a sec.  I dont know if the modem requires to be restarted after this is enabled but the SSID is not visible (verified on three seperate devices).  Looks like you will have to manually enter it in the device that you want to give it access.

[philharmonic]

Thanks for your help, but I suspect you need to reboot to see the guest SSID. What I'm curious about is weather or not the SSID is WPK2 protected or completely open and requires a password to be typed in to a browser window. Thanks.

[markopas]

---

@philharmonic wrote:
Thanks for your help, but I suspect you need to reboot to see the guest SSID. What I'm curious about is weather or not the SSID is WPK2 protected or completely open and requires a password to be typed in to a browser window. Thanks.

---

Don't quote me on this but usually if there is a major change that requires an update, it's usually built in to the code to reboot the device.

I'll test it later, just in the middle of something unless someone can verify on my behalf.

[markopas]

Ok, I can verify that the modem needs to be restarted in order for the guest feature to work but I've come across some issues.

After the modem has been rebooted, I connected to this guest wireless connection which is obviously unlocked.  I was then expecting some sort of pop-up which should prompt to enter a password which is not the case.  I then opened a browser to surf to google and thought it would do a browser hi-jack and that did not happen either.   I then tried a couple of different browsers just in case this was the case but they all yielded the same results.  I then figured I would try the gateway address which was 192.168.103.1 (dont know if this will be the same for all users of this modem) and it brought up the password window.  I entered the password I created and then hit the access internet button and got the following error message below.  I didnt get any "successfully connected" window, I then tried to open a new tab and surf to google and still no internet connection.  Disabled the feature and rebooted the modem.

[shawnie]

I'm missing channels 17-22 is that normal. I'm on .19. I hate this machine

[RogersDave]

---

@Vikentieff wrote:

I have called several rogers stores in North York and employees are completely clueless about the recent recall, insisting the recall was 3 weeks ago and all the modems they have are with a black dot now and they are all equal. When mentioned rogers community forums, I was told "it's just a bunch of people that have no idea what they are talking about". I know, minimal wage people and stuff, but this is just wrong and insulting!

Therefore, how do I know the black dot modem they would give me is actually from the tested bunch? I don't trust them to be honest, and I want to make sure I have the latest hardware to rule out all the problems I'm having with this modem?

---

@Vikentieff, I just ran a test remotely and can confirm that your modem doesn't need to be replaced. As for the store, I suspect that employees may not be aware of all the details but they should all have received by now the new ones.

---

@hptouchdroid13 wrote:

After a couple of factory reset trying to fix the phantom Cougarmountain device, now my modem keeps restarting and dropping connection.  And my downstream is missing some channels now.  

---

@hptouchdroid13, I just ran a few remote tests on your modem and it must have been from the original batch. I would recommend swapping it. You can bring it to a store and exchange it, it will resolve a lot of your issues.

---

@soundwave80 wrote:
I'm missing channel 20 and 21 how do I fix this?

---

@soundwave80, I don't have your MAC address handy to confirm but the solution is likely to swap your modem.

---

@Mayoo wrote:

bad news for me .. I am on original CODA-4582 and had no issues ih bridge mode. Everything was fine until i got .20 FW and my speeds are always locked at 400Mbps.. Thats its.. its not going back .. I have Factory Reset the modem, rebooted the router and same issue... 

---

@Mayoo, I just ran remote tests on your modem and it seems affected by the interference issue. In this case, the best solution is to swap the modem.

---

@shawnie wrote:
I'm missing channels 17-22 is that normal. I'm on .19. I hate this machine

---

@shawnie, I don't have your MAC address to confirm but your modem is likely from the original shipment where some of them are impacted by interference. Your best bet is to visit a store to replace it.

Dave

[philharmonic]

Thanks for the details re: guest SSID. I actually find it weird having a completely open SSID. I think that's more hackable than just simply having it secured via WPA2.

Also, the error message you got most likely means that you hard coded an IP address in to your network card settings when you connected to the guest SSID. If you set the network card to automatically obtain an IP address (DHCP), then the error should disappear.

[hptouchdroid13]

@RogersDave Thanks Dave. I just  got it swapped yesterday and I am not sure when did you do your test. The CODA I got yesterday has more missing channels now and getting unstable connection. I am not sure if the problem is the modem or the line. Please advice.

CODA with black dot

Modem in bridge mode

Hardware Version	1A
Software Version	2.0.10.20

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	609000000	256QAM	-1.600	34	38.983
2	363000000	256QAM	-2.100	10	36.610
3	369000000	256QAM	-2.100	11	36.610
4	375000000	256QAM	-2.500	12	36.387
5	381000000	256QAM	-1.800	13	37.356
6	387000000	256QAM	-2.300	14	37.356
7	393000000	256QAM	-2.300	15	37.356
8	399000000	256QAM	-2.000	16	37.356
9	405000000	256QAM	-2.200	17	37.356
10	411000000	256QAM	-2.300	18	37.356
11	417000000	256QAM	-2.100	19	37.356
12	423000000	256QAM	-2.000	20	37.356
13	429000000	256QAM	-1.800	21	37.636
14	435000000	256QAM	-2.200	22	37.356
15	441000000	256QAM	-2.200	23	37.636
16	447000000	256QAM	-2.200	24	37.636
27	615000000	256QAM	-2.000	35	38.605
28	621000000	256QAM	-1.900	36	38.605
29	633000000	256QAM	-2.400	37	37.636
30	639000000	256QAM	-2.300	38	37.636
31	645000000	256QAM	-2.600	39	37.356
32	651000000	256QAM	-2.600	40	37.356

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	39.500	4	6400000
2	38596000	ATDMA - 64QAM	41.500	6	3200000
3	23700000	ATDMA - 64QAM	39.500	5	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

Before CODA my longest up time was a week.

I noticed .20 was pushed after I got the .19 last night. I just did a factory reset and missing channel still exist. Before .20 channels were complete when I factory reset it with .19.

[VivienM]

Hey @RogersDave,

Quick question. Ever since I got upgraded to D3.1 earlier this week, I see this in my D3.0 downstreams channel:

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	651000000	256QAM	4.900	16	38.605
2	561000000	256QAM	2.900	2	38.605
3	567000000	256QAM	3.000	3	38.605
4	573000000	256QAM	2.900	4	38.605
5	579000000	256QAM	2.900	5	38.983
6	585000000	256QAM	2.900	6	38.983
7	591000000	256QAM	3.000	7	38.605
8	597000000	256QAM	3.300	8	38.983
9	603000000	256QAM	3.100	9	38.605
10	609000000	256QAM	3.600	10	38.605
11	615000000	256QAM	3.800	11	38.983
12	621000000	256QAM	4.100	12	38.983
13	633000000	256QAM	4.900	13	38.983
14	639000000	256QAM	4.800	14	38.983
15	645000000	256QAM	4.800	15	38.605
16	555000000	256QAM	3.300	1	38.983
17	555000000	64QAM	5.500	17	4.191
18	561000000	64QAM	5.300	18	4.191
19	567000000	64QAM	5.600	19	4.191
20	573000000	64QAM	5.600	20	4.191
21	579000000	64QAM	5.500	21	4.191
22	585000000	64QAM	5.700	22	4.191
23	591000000	64QAM	5.600	23	4.191
24	597000000	64QAM	5.700	24	4.191
25	705000000	256QAM	5.400	25	38.983
26	711000000	256QAM	5.200	26	38.983
27	717000000	256QAM	5.600	27	38.983
28	723000000	256QAM	5.600	28	38.983
29	825000000	256QAM	8.000	29	38.983
30	831000000	256QAM	8.000	30	40.366
31	837000000	256QAM	7.800	31	38.605
32	843000000	256QAM	7.100	32	38.983

Notice how 17-24 are 64QAM, and duplicates of other channels.

Is this normal? I don't think it's affecting anything, just looks weird...

[fearless90]

@RogersDave @Datalink

It's been almost 3 weeks and I still get mdd timeout every three hours. Any way you can provide us an update? The open issues post is 2 weeks old with no updates. Don't forget about us! We are paying the bill!

[zanateh]

Been observing this thread with interest, because I've been seeing continual (sometimes 2+ in a day) download speed degradations. Reboot corrects, but it's back hours later. Typical degraded speeds are 5 or 9Mbps. 

(The wife is annoyed that I have to reboot the modem every time she wants to watch netflix in HD...)

I'm in a degraded state now. Advice on how to proceed, @RogersDave?

My CODA-4582 is running .19. Tech installed it around 5th January.

DOCSIS WAN info:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	609000000	256QAM	-1.600	34	38.605
2	657000000	256QAM	-4.800	41	37.636
3	663000000	256QAM	-5.200	42	37.356
4	669000000	256QAM	-4.300	43	37.636
5	675000000	256QAM	-4.300	44	37.356
6	681000000	256QAM	-3.600	45	37.636
7	687000000	256QAM	-3.100	46	38.983
8	693000000	256QAM	-2.100	47	38.605
9	699000000	256QAM	-2.500	48	38.605
10	705000000	256QAM	-3.200	49	37.636
11	711000000	256QAM	-4.900	50	37.356
12	717000000	256QAM	-5.600	51	36.387
13	723000000	256QAM	-7.400	52	35.780
14	825000000	256QAM	-9.200	53	35.595
15	831000000	256QAM	-8.100	54	36.387
16	837000000	256QAM	-7.100	55	36.610
21	579000000	256QAM	-2.400	29	38.983
24	597000000	256QAM	-1.900	32	38.983
25	603000000	256QAM	-1.000	33	38.605
26	855000000	256QAM	-2.800	58	37.636
27	615000000	256QAM	-2.100	35	38.605
28	621000000	256QAM	-3.100	36	37.636
29	633000000	256QAM	-5.100	37	37.356
30	861000000	256QAM	-3.200	59	37.356
31	645000000	256QAM	-6.000	39	36.610
32	651000000	256QAM	-5.500	40	37.636

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	38.500	2	6400000
2	38595805	ATDMA - 64QAM	42.000	3	3200000
3	30596000	ATDMA - 64QAM	39.000	1	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[RyzenFX]

@zanateh

From the looks of it you seem to be affected by interference issue due to the fact that you have lost channels 17-20, 22, and 23. Your Downstream signal levels also seems to be everywhere. I highly reccomend switching out the modem for the black-dot version at your local Rogers store as it provides extra shielding against interference. Additionally, these newer modems are tested before being shipped to the stores, so it's certain that you'll be receiving a good modem 🙂

Don't forget to bring the power cord with it aswell when going to exchange it.