Rogers Hitron CODA-4582 Hardware

[Double_K]

Announced 13-December-2016 by @RogersDave  http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/379...

Credit to @Hybrid_Noodle

Hitron website: http://www.hitron-americas.com/product/coda-4582/

Datasheet: http://www.hitron-americas.com/wp-content/uploads/2016/09/CODA-4582-Datasheet.pdf

60W Power Supply built into unit

Pictures of Hardware Version 1A:

***Added Labels***

[Alex4161]

marco5566

Depending on your modem, I also had similar issues that drove me nuts. Assuming your signal level is good, try turning off the 2.4 Ghz wifi band, save the settings and power cycle the modem. That may resolve the problem.

[Eusquesio]

So I went back to the store and they gave me a CGN3ACSMR modem which looks like the old one. Hopefully this one works fine. I had big wifi issues with this model before.

[Datalink]

That modem should update to 4.5.8.27 within the next 48 to 72 hours.  Still configured for gigabit service?

[Alex4161]

I am getting internet stalls and in the logs I am seeing this:

No.
Time
Type
Priority
Event
1
12/31/2016 16:13:45
84000500
critical
SYNC Timing Synchronization failure - Loss of Sync;;CM-QOS=1.1;CM-VER=3.1;
2
12/31/2016 16:13:50
84020200
warning
Lost MDD Timeout;;;CM-QOS=1.1;CM-VER=3.1;
3
12/31/2016 16:14:14
82000400
critical
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;;CM-QOS=1.1;CM-VER=3.1;
4
12/31/2016 16:15:05
82000200
critical
No Ranging Response received - T3 time-out;;CM-QOS=1.1;CM-VER=3.1;
5
12/31/2016 16:15:18
90000000
warning
MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;;CM-QOS=1.1;CM-VER=3.1;

Is there something going on?

***Edited Labels***

[Datalink]

Can you edit your post and delete the CM-MAC addresss?  Don't like to see that hanging out in an open forum.  Is that ongoing or is the problem a "one of" situation?

[Eusquesio]

I'm running on 4.5.8.22 firmware right now. I don't know what configuration I have but I have the 100mb connection. Current download speed is at about 180 I can't complain. Let's see if the connection is stable or it disconnects like the CODA. So far I noticed that the 5ghz wifi briefly disconnects and reconnects every so often.

[Datalink]

When you say that you have a 100 Mb/s connection, is that to mean that you're on a 100/10 Mb/s internet plan, or that the connected port LED at the back of the modem is green, which would indicate a connection to a 100 Mb/s device.  Amber denotes a 1 Gb/s interconnect with the device.

For the wifi, have a look at your wifi environment with inSSIDer.   See  who you're competing with in the 2.4 and 5 Ghz band.  The link below is for the last freebie version of inSSIDer.  It doesn't properly display the 802.11ac networks in the area so you won't see the complete picture so to speak.  For anyone else running 802.11n networks, those you will see.  There is a newer licenced version which does display the 802.11ac networks, so, if you do happen to use 802.11ac, its worth the $20 US to see who else is possibly using the same channels. 

For 5 Ghz networks, try using channels 149 and higher as they have a higher allowable transmit power, 1 w versus the lower 5 Ghz which are limited to 50 or 200 mw depending on when the device received its Industry Canada certification.

http://www.techspot.com/downloads/5936-inssider.html

[Eusquesio]

Sorry, I meant I have an Ignite 100u connection. Dslreports and the ookla speedtest report about 180 which makes me more than happy as long as my connection is stable and I don't have to reboot my modem.

As for the wifi, I use mostly the AC 5ghz. On my previous cgn3acr the 5gh wifi would just disappear after a while and I would have to reboot the modem, let's say at least once a day. When that happened the 2.4 wifi would work fine but the modem page would be unaccessible, so I would have to fiscally power circle it. I thought everything would be solved swapping to the CODA but it actually made things worse as then the internet woul drop 3-4 times a day. Now that I have the cgn3acsmr I just hope things will be stable for a while. Although I liked having the 4x4 5ghz wifi of the CODA.

[Datalink]

Ok, understand.  Have a look at who else is using the 5 Ghz band that might be causing problems for you.  Never know what you might find.

[Eusquesio]

I scan the 5 GHz band periodically using an Alfa antenna and the band seems to be pretty clean around here. Only two other WiFi's on 5 GHz compared to dozens on the 2.4 GHz.

[Alex4161]

My internet and cable signal has been donw since 3 AM this morning.  It finally appears to be up and now I am getting these errors.  Every so often there is no internet connectivity and it corresponds to those errors.  From the logs, I see that this has been happening for some time now but not when I was impacted.

Should I just follow others and use this CODA as a modem only and get my own router?

[gp-se]

disable 2.4Ghz and see if the sync errors go away. But you should just exchange your modem, I've been following your posts and notice you have a ton of issues with your CODA.

[Datalink]

I would also call tech support just to see if there is a wider issue on the go within your local area.  That would probably account for being offline since 3 am, but, you never know.  There might be another reason that might come to light in conversation with the CSR.

[Webslinger]

http://www.speedtest.net/my-result/5927234197

I can't get higher than 5Mbps upload on Ignite 250.

I'm on firmware version 2.0.10.13.

Running in bridge mode.

Sent a PM to @RogersDave. I'm hoping to be put on the latest trial firmware.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	-2.900	35	36.610
2	363000000	256QAM	0.700	10	38.605
3	369000000	256QAM	0.400	11	38.983
4	375000000	256QAM	0.100	12	38.605
5	381000000	256QAM	0.200	13	38.983
6	387000000	256QAM	0.200	14	38.605
7	393000000	256QAM	0.200	15	38.605
8	399000000	256QAM	0.300	16	38.605
9	405000000	256QAM	0.000	17	38.605
10	411000000	256QAM	-0.100	18	38.983
11	417000000	256QAM	-0.300	19	38.983
12	423000000	256QAM	-0.300	20	38.605
13	429000000	256QAM	-0.300	21	38.605
14	435000000	256QAM	-0.100	22	38.983
15	441000000	256QAM	0.000	23	38.983
16	447000000	256QAM	-0.200	24	38.605
17	555000000	256QAM	-3.300	25	37.356
18	561000000	256QAM	-3.300	26	36.610
19	567000000	256QAM	-3.300	27	36.610
20	573000000	256QAM	-3.600	28	36.610
21	579000000	256QAM	-3.500	29	37.356
22	585000000	256QAM	-3.400	30	37.356
23	591000000	256QAM	-3.100	31	37.356
24	597000000	256QAM	-3.300	32	37.636
25	603000000	256QAM	-3.500	33	37.356
26	609000000	256QAM	-3.400	34	37.356
27	357000000	256QAM	0.300	9	38.983
28	621000000	256QAM	-2.600	36	36.610
29	633000000	256QAM	-2.800	37	37.356
30	639000000	256QAM	-2.900	38	36.610
31	645000000	256QAM	-2.900	39	37.356
32	651000000	256QAM	-3.300	40	36.610

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	30.250	4	6400000
2	38596000	ATDMA - 64QAM	32.250	6	3200000
3	23700000	ATDMA - 64QAM	29.500	5	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Webslinger]

Also, I'm using ethernet port 3.

I've obtained 20Mbps upload almost consantly with the previous modem I was using.

Wi-fi is disabled in the modem, and it's in bridge mode. Distance is a good 6 feet from the router.

[mhs2]

I have a similar problem.  I have at least one of these messages per day on the docsis event page:

SYNC Timing Synchronization failure - Loss of Sync

The tech I spoke with on the phone who also installed my TV and internet services said that it wasn't an issue if it didn't happen frequently.

[calvinzhou]

@RogersDave

Hi, I just received my new CODA-4582 today

Firmware is: 2.0.10.6

Can I have the latest version pushed to my modem please? 

Thanks!

[Datalink]

@calvinzhou Dave will require your modem's MAC address which can be found at the back of the modem on on the modem's STATUS page which comes up when you log into the modem. 

To send the MAC address to Dave, click on his name (link) @RogersDave to navigate to his public page.  Select the right hand link to "Send this user a private message"  That will take you to the message composition page which is already addressed.  Fill in a title and in the details add your modem's MAC address, requesting firmware version 2.0.10.19

[Alex4161]

@Datalink

This is the WIFI scanner I use and takes up less resources and displays AC network just fine.

http://www.nirsoft.net/utils/wifi_information_view.html

[Alex4161]

Webslinger

Looking at your frequencies, the Upstream is on the low side as they should be between 35 to 50 dBmV

Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 ATDMA - 64QAM 30.250 4 6400000
2 38596000 ATDMA - 64QAM 32.250 6 3200000
3 23700000 ATDMA - 64QAM 29.500 5 6400000

I would normally say to try adding a splitter to increase resistance on the upstream but your downstream levels are ideal now ranging from 0 dBmV to - 3.5 dBmV and adding a splitter would make the levels weaker and that would be on the lower side of the +10 dBmV to - 10 dBmV range. You might want to contact Rogers Support to see if they can check the levels out or send a private message to @CommunityHelps and they can look into this for you.  They can also verify if you are on the correct profile for your Internet plan.  They may require a technician visit to check out the signal coming in to your home or what is coming out at the tap.

[Webslinger]

Yeah, I'm still having an issue with upload using 2.0.10.19: http://www.speedtest.net/result/5928407084

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23699453	ATDMA - 64QAM	29.000	5	6400000
2	38596000	ATDMA - 64QAM	32.500	6	3200000
3	30596000	ATDMA - 64QAM	30.500	4	6400000