Rogers smart home app not working

[Ac2025]

Talking to Rogers technical support for weeks. Have 3 tickets opened that are closed without resolution. 
Everything I call them, they ask the same questions.
1. Have you un-installed and re installed the app. Yes I have many times
2. Have you restarted your phone. Yes I have many times
3. Have you changed your password. Yes I have
4. Is this the latest version of the app. Yes it is
5. Can you login to My Rogers. Yes I can
6. Is the Modem you using is provided by Roger. Yes it is Rogers modem
7. Is it an Android phone. Yes it is
8. Have you tried on Apple phone. Yes I have and it still doesn't work
9. Version and name of phone. Samsung Galaxy 23 FE. Android 14

Looks like everyone is clueless and just reads the questions from a checklist. No accountability at all.

[RogersCorey]

Good morning @Ac2025,

I apologize for the ongoing issues that you're experiencing with the Smart Home Monitoring app. If you've already had 3 tickets escalated, we should have an ongoing, documented history of the issue and all the findings from the techs that worked on these tickets logged on your account.

I would like to look at this history to determine the next best steps for you.

We'd be happy to take a closer look to see what is going on! Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey