Ever since I added rogers internet about 4 months ago I haven't been able to check my data usage for my phone on the app. It always says next bill cycle but never works. I was told to make a post here so they could troubleshoot the issue and make a t...
Hello,I updated my TV package to the Ignite 20 package yesterday around 3ish. Received an updated service agreement from Rogers, but when I go to select my Flex channels on MyRogers it says I'm still on the starter package, but it also says I have no...
The last two days I have attempted to log in through the iPhone app and it continues to immediately sign me out saying my session expired. What’s going on? ***Added Labels***
hi,over the past week I am unable to cast to my nvidea shield android box. I have tried from my iPhone and my wife's Samsung S20. I am able to cast however as it is playing the video will cut in and out every few seconds. if I play it on my device wi...
I just did a transfer of ownership of my account and I set my password, I can login onto my account on the website but when I try on the app it says “An account is not linked to this profile” and directs me to rogers.com. I am also trying to link my ...
For the past 6 months I haven’t been able to sign in to the smart home monitoring app and I am consistently receiving the error code 20003. I have been told by Rogers that the issue has been resolved on at least 3 separate occasions however the probl...
I was hoping to raise a concern regarding tracking data...It appears to be that once you add on a data pass to your account mid-cycle, you're no longer able to track your usage.The message displayed in my case is "Since you made a recent change, usag...
Set up auto payment credit card and ensured I set it up a week before my internet bill was due but it didn't register and now I'm a week late for my internet bill. I left a 1 star review and the developer responded agreeing with me and told me "He...
Hello,I have Smart Home monitoring app installed on my iphone. In preferences , I selected Keep Me Sign In. Despite that every 2-3 days it logs me out automatically. I have to log back in and setup preferences again.Never had this kind of issue with ...
I have changed recently from receiving Digital TV to Ignite TV an Ignite Home Phone. Rogers changed my Account number for the new services. not sure if it makes any difference but my old and new accounts are part of Bulk agreements. Does anyone else ...
Having problems signing in to ignite wifi hub app. It responds with. It looks like you don’t have Ignite WiFi yet. The installer installed three modem and antenna however I cannot use the ignite wifi app because I am a cable source customer. **Labe...
After I key in my username and pw the same message "something went wrong" pops up. If I can't pay the bills y'all covering it. *Added Labels*
You take away the web app, after bricking the on modem features, and now your login services to get into the app are down. How am I to manage my network when core management is so disconnected?Please just put everything back on the modem. Lastly whe...
While using the MyRogers website on Google Chrome, I am unable to change my flex channels and I keep getting a message that reads: "Alert: Technical Error. Sorry, there's a problem on our end. Thanks for your patience while we work to fix it". This i...
MyRogers account app is not recognizing my password or account.....was this affected in the outage? When can this be restored? Not happy, as there are no realy updates or responses. I am expecting emails for important things, this is NOT acceptable f...
I have linked my account and been past one billing cycle but cant click on the link for TV services or Internet on the home page or mobile app. Interestingly enough I have no problem navigating to the monthly bill. I have spent countless hours on liv...
I have been downloading shows from my PVR through Ignite onto my Apple Tablet because I don't have enough wifi to stream in our remote location. It was working fine, but lately the shows are not playing. They are either freezing half way into it or p...
Many shows’ episodes simply won’t load when you search for them. There should be on demand options but blank squares show up where the episodes should (they are available through the tv, so I know they just aren’t available). This happens all the tim...
Several days ago I attempted to sign into the wifi hub app on my tablet, but the app refused to go any further than the “welcome please sign in” screen. I shut down the app completely and tried again, but nothing changed. I tried the web portal which...
downloaded the Rogers MyWifi app - I have to correct modem. Keep getting "Server Internal Error: Invalid Parameters" App doesn't connect - and no help whatsoever on this. Any idea??? **Labels Added**