Unable to log into the ignite wifi app

[jekuchta]

I just got internet today and hooked everything up. Now to setup the wifi, i cannot log into the app, it goes into a continuous loop of loading then sometimes after following all the steps i have found online to troubleshoot the app i get an image after logging in but cannot see or do anything.

I just want to setup wifi so i can use it already.

**Labels Updated**

[RogersCorey]

Good morning @jekuchta!

I am sorry to hear that you're having difficulties logging into the Home Connect app. We'll need to know a little more before we can offer troubleshooting advice.

Do you have any troubles logging into the MyRogers app or our website as well? What kind of device are you using? Is your device fully updated with the most recent OS updates available for your device?

Regards,

RogersCorey