MyRogers iPhone App Login Error

[ergreb]

I am a new customer and have transferred my number to Rogers recently. My phone is activated and I was able to access the app all day, but now am getting the error:

No active services to manage You're waiting for activation, so there's nothing to manage right now. To review and manage your appointments, sign in to your MyRogers account at rogers.com.


… I am able to login to the desktop version fine. I’ve deleted the app, redownloaded it and logged out and back in, but nothing works. Any ideas?

**Labels Updated**

[RogersYasmine]

Hello @ergreb ,

A warm welcome to our Rogers community! We are glad to have you on board with us. 🙂

Just to clarify, when logged into your MyRogers profile via the website, are you able to see the details of your new wireless services? If not, you'll need to link your new account to your online profile. 

If your account has already been successfully linked, yet you are still unable to login to the MyRogers app, please reach out to us via PM @CommunityHelps and we can take a closer look. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine