Rogers Hitron CODA-4582 Hardware

[Double_K]

Announced 13-December-2016 by @RogersDave  http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/379...

Credit to @Hybrid_Noodle

Hitron website: http://www.hitron-americas.com/product/coda-4582/

Datasheet: http://www.hitron-americas.com/wp-content/uploads/2016/09/CODA-4582-Datasheet.pdf

60W Power Supply built into unit

Pictures of Hardware Version 1A:

***Added Labels***

[gp-se]

This is a known issue, and Rogers Dave is looking into it, I also suffer from this issue. You can log into the modem then hit reboot, this will temporarily fix it. Also your upstream signals are fine, the higher the number the more power the modem is using to reach the CMTS. In your case the modem isn't use much dbmv, which is a good thing. 41-43 meant your modem was using a lot of power trying to keep the signal to the CMTS, now its barely using any power to communicate to the CMTS.
I hope they find a fix for the slow speeds though, sometimes I'm at full speeds, other times 150mb/s max on my Gigabit plan. With the old CGN my speeds were constant, but had terrible latency.

[dosto]

I just "upgraded" my modem today too and my speeds have dropped from over 700 Mbps to under 100 Mbps

[Alex4161]

I got the new modem as well and my signal levels for the upstream seem low.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	5.500	31	37.093
2	363000000	256QAM	6.900	10	37.636
3	369000000	256QAM	7.100	11	37.636
4	375000000	256QAM	7.600	12	37.636
5	381000000	256QAM	7.200	13	37.636
6	387000000	256QAM	6.700	14	37.356
7	393000000	256QAM	6.700	15	36.610
8	399000000	256QAM	6.700	16	37.356
9	405000000	256QAM	5.900	17	37.636
10	411000000	256QAM	5.900	18	37.356
11	417000000	256QAM	6.600	19	37.636
12	423000000	256QAM	7.000	20	37.636
13	429000000	256QAM	7.700	21	37.636
14	435000000	256QAM	8.100	22	37.636
15	441000000	256QAM	7.900	23	37.356
16	447000000	256QAM	6.900	24	37.356
17	555000000	256QAM	4.000	25	36.610
18	561000000	256QAM	3.600	26	36.387
19	567000000	256QAM	2.900	27	36.387
20	573000000	256QAM	3.800	28	36.387
21	579000000	256QAM	4.200	29	35.780
22	585000000	256QAM	4.300	30	36.387
23	357000000	256QAM	6.900	9	37.636
24	597000000	256QAM	6.100	32	37.356
25	603000000	256QAM	6.100	33	37.356
26	609000000	256QAM	5.500	34	36.610
27	615000000	256QAM	4.700	35	37.356
28	621000000	256QAM	3.600	36	36.610
29	633000000	256QAM	3.100	37	36.387
30	639000000	256QAM	3.300	38	36.610
31	645000000	256QAM	4.300	39	36.387
32	651000000	256QAM	3.400	40	36.610

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38595668	ATDMA - 64QAM	38.750	3	3200000
2	30596000	ATDMA - 64QAM	34.750	1	6400000
3	23700000	ATDMA - 64QAM	33.250	2	6400000

perhaps this modem draws less power?

@RogersDave Can you please add me to the modem firmware program so I can get the latest firmware as it comes out?

Thanks

[JohnyR]

Yes but there also exists a minumum amount of power. I don't know about you, but this is almost unusable. I'm getting 1/8th the speed I should be getting.. not a few Mbps off. Not only that, I'm getting an average of 1% packetloss.

[Double_K]

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@JohnyR wrote:

Wasted my whole day with this new modem. Swapped the unit twice, and still having the same issue: getting 20mbps down if I'm lucky, instead of the 800 that I usually average. I've noticed that my upstream power levels are way below spec. My old modem was between 41-43, now it is 31-35 (35 is min recommended)

I've created a ticket with engineering and requested that a tech come out to try and fix my upstream power levels. 

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@JohnyR, 31-35 may be in spec.

From the datasheet: "Upstream transmit signal level: +11 to 65dBmV"

It does not break it down for TDMA 64QAM 3 channel (which is what Rogers uses), so optimum level is a guess at best right now.  The midpoint is 38dBmV, and you're really close to that.  You will definitely see a lower power requirement/negotiation from the CMTS for these devices - that's why Rogers is going to save electricity costs by deploying these units since they require less power from the CMTS.

From the 2015 announcement: "In addition to the increased network performance, the energy-efficient CODA will help reduce power usage and lower the cable operator’s carbon footprint." Source

The speed issues are being tracked in the firmware thread, and RogersDave is asking affected users to post their info in that thread using his template.

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/381...

[JohnyR]

Thanks for that explanation, I did not know that!

Looks like my speeds have significantly improved, but nowhere near what they were before. PL is still about 1%.

Will submit a reply in that thread.

[housenuts]

did you do the auto setup and input a wifi password?

if so, cusadmin / (your wifi password)

[Abspatel]

For some reason this modem isn't able to correctly identify when it's connected to a gigabit ethernet card. I've got 3 laptops, all of which were able to get the yellow light on the prior black modem indicating a gigabit connection. Now all 3 are showing the green light and running a speed test caps out at around 95mbps.

[Triple_Helix]

I got this new Modem and wondering if it supports IPv6 and if so how to get IPv6 to work? So far it shows it doesn't.

250/20 Plan.

Thanks,

Daniel 

[Double_K]

@Triple_Helix, yes, it will.

RogersDave confirmed in the firmware thread that IPv6 is disabled in the CODA-4582 config file from Rogers at this time due to interoperability issues with the Rogers infrastructure.  It will be enabled in January in 2.0.10.16 firmware.

Version history

• 2.0.10.13 (December 13, 2016)
  
  • Initial release
  • IPv6 disabled

[Double_K]

@Abspatel

Lots of variables here, so let's start with the theory that auto-negotiation is not working on your particular modem, then test that theory.

1) Unplug everthing from the modem.  

2) Reboot the modem.

3a) For 1 of the machines, manually configure the adapter/controller properties & go to Speed & Duplex setting. Verify that it is set to Auto Negotiation.  Confirm Yes/No. Set Speed & Duplex to 1.0 Gbps Full Duplex, then hit Ok.  (If this is not available, choose another laptop for the test).

3b) Once set, plug the laptop into the modem and see if you get a yellow light. Confirm Yes/No. If you don't get a yellow light, do you get a green light or no light at all?

3c) Then test speed at http://speedcheck.rogers.com/en.html & report result - or verify that you cannot connect at all.

4a) Once done, unplug the laptop from the modem, and manually configure the adapter speed & duplex back to auto-negotiation (if you verified that this was the previous setting before changing anything).  

4b) Then connect the laptop to the modem and see if you get yellow light. Confirm Yes/No. If you don't get a yellow light, do you get a green light?

4c) Then test speed at http://speedcheck.rogers.com/en.html & report result.

[orenwolf]

I wonder if all the reports of speeds topping off at 100Mbit are actually autonegotiation issues, and their speed isn't actually reduced at all?

[supermoneky]

The top ethernet port on my modem tops out at 100Mbit. No amber light. The other 3 ports are fine.

[Abspatel]

Green light on both attempts, 80-90mbps down but with a whole lot of jutter but the upload was solid 30mbps no dips.

[VivienM]

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@Abspatel wrote:
Green light on both attempts, 80-90mbps down but with a whole lot of jutter but the upload was solid 30mbps no dips.

---

What kind of (network) cable are you using?

[Abspatel]

The yellow one that came in the box. Says Cat.5e on the side of it.

It's the same cable on the same laptops I used to test the gigabit connection on the black modem when I upgraded that one (from the prior modem that looked the same).

My service went from 100u to gigabit. So Black Modem > Black Modem + > CODA. Sorry I can't remember the model names.

Also the ethernet card on the main laptop I'm testing on is a JMicron PCI Express Gigabit Ethernet Card.

[Double_K]

@Abspatel I forgot to ask you to do this, but during testing, did you happen to look at the adapter status in your Windows/OSX to confirm that it was connected at 100Mbps?

Is the result the same in both Gateway mode & Bridge mode?

What firmware is the modem running?

[marco5566]

Spent over an hour with support for the same issue guys my port reverts to 100 from 1Gb, had my router in bridge mode if that helps. Support put router back in noraml mode and when the modem comes online after setup it changes your pc settings to 100 from 1GB.

Support was clueless about the problem and wanted me to exchange the modem.

I told support to escalate to engineer Team as this is not a hardware issue.

Rogers inform your staff about these forums so they dont waste customer time on the phone and exchanging hardware when the issues is software.

[AccordXTC]

Have been running mine and seeing mixed speed test, I'm no where near the 800 - 900 mark when I had my existing modem but running around 600 or less now. I'll just tough it out and hope it gets better. But at least got it wall mounted 

[VivienM]

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@marco5566 wrote:

Spent over an hour with support for the same issue guys my port reverts to 100 from 1Gb, had my router in bridge mode if that helps. Support put router back in noraml mode and when the modem comes online after setup it changes your pc settings to 100 from 1GB.

Support was clueless about the problem and wanted me to exchange the modem.

I told support to escalate to engineer Team as this is not a hardware issue.

Rogers inform your staff about these forums so they dont waste customer time on the phone and exchanging hardware when the issues is software.

---

Are you also running the bundled Rogers Cat5E cable?

I remember back when the CGN3 launched, it felt ... sensitive... to cables. I am kinda wondering if maybe this thing is even more sensitive. Do you have anything fancier, e.g. Cat 6, around to test with?

(I am trying to understand why so many people are having problems while mine seems fine... and one thing I do note is that mine is using a new, short (2-3ft), coloured Monoprice Cat6 cable.)

(Yes, there would be something rather ironic if the gateway turned out to be allergic to the bundled Rogers cable...)

[Jeffj]

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@VivienM wrote:

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@marco5566 wrote:

Spent over an hour with support for the same issue guys my port reverts to 100 from 1Gb, had my router in bridge mode if that helps. Support put router back in noraml mode and when the modem comes online after setup it changes your pc settings to 100 from 1GB.

Support was clueless about the problem and wanted me to exchange the modem.

I told support to escalate to engineer Team as this is not a hardware issue.

Rogers inform your staff about these forums so they dont waste customer time on the phone and exchanging hardware when the issues is software.

---

Are you also running the bundled Rogers Cat5E cable?

I remember back when the CGN3 launched, it felt ... sensitive... to cables. I am kinda wondering if maybe this thing is even more sensitive. Do you have anything fancier, e.g. Cat 6, around to test with?

(I am trying to understand why so many people are having problems while mine seems fine... and one thing I do note is that mine is using a new, short (2-3ft), coloured Monoprice Cat6 cable.)

(Yes, there would be something rather ironic if the gateway turned out to be allergic to the bundled Rogers cable...)

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As a rule of thumb I never used bundled cables, they are all junk and some are copper clad ferris metal, they even sick to a magnet lol