Thanks to everyone who has reached out requesting the 7.x code.
I should explain that we are approaching this firmware rollout a little differently then we have in the past.
We are upgrading the communities modems in smaller batches vs all at once to in order to test the upgrade path on the different versions of 7.1 code we are testing. The upgrade from 2.0 to 7.1 is a substantial change in the modem as it has a new sdk and with each modem we have 1 opportunity for a true "first time" upgrade experience.
As far as an update on our testing, we currently have 7.1.1.30 in lab which has some My WiFi fixes as well as a patch to resolve an issue in 7.1 where in very rare cases the modem would freeze on boot requiring another reboot to restore services.
The current plan, barring any unforeseen hiccups, is to push this .30 code out by the end of the week to those who are already on 7.1.1.27 and another group of those who are on 2.0.10.36T6.
Thank you,
RogersIan
@Alborze send a message to @CommunityHelps to remove your modem from the trials group and ask to have .36T6 pushed to your modem. The .36T6 might take a while. Its possible that the only staff members who can push 36T6 are the engineers, but don't quote me on that one.
Simply swapping the modem at the nearest Rogers store would accomplish the task as well, but, you might have to call tech support to have them generate a work order to do that. It depends on the store in question, some require a work order, some don't. Don't have any idea on how to determine which store does or doesn't require a work order.
Are you noticing inconsistencies in speeds for ethernet connected devices, wifi connected devices or both?
Before doing anything, can you log into the modem, navigate to the DOCSIS WAN tab and copy the entire Downstream Overview table, all the way to the bottom of the OFDM/OFDMA section. Select that entire table area, right click .... Copy. Then start a new post, right click .... Paste. The pasted in table should look like the modem's table. I'm wondering if there are any cable signal issues which are the root cause of the speed issues??
@Alborze can you have a look at the structured wiring cabinet in the basement and see if there is an amplifier connected to the cable system. Your DOCSIS 3.0 channels (1 to 32) are all higher than normal, so, just wondering at this point if there is an amplifier in the system instead of a splitter. The splitter or amplifier would be used if you were running more than one Rogers modem in the home, including nextboxes and the Home Phone modem. Those signal levels should be down around 0 dBmV.
The other thought, that I've been wondering about for a while, is the stability of the modem when its running 4 upstream channels instead of 3. I've seen comments about poor performance with 4 upstream channels running, but, haven't seen any definitive proof that there's any issue with that configuration. Four upstream channels should result in better performance, so, nothing but suspicions at this point. I wouldn't expect a four channel configuration to cause any problems.
Have you rebooted the modem since the update? If not, I'd give that a go, and if that doesn't do anything, I would run a factory reset and set the modem up again from scratch. To reboot the modem, pull the power off of the modem, wait 10 to 15 seconds and then plug it back in, or run the reboot from the user interface, ADMIN .... DEVICE RESET ... Reboot.
@mcsandy if and when you have time, can you log into the modem, navigate to the STATUS .... DOCSIS WAN tab and copy the entire Downstream Overview table, all the way to the bottom of the OFDM/OFDMA section and then paste it into a post. I'd like to see your signal levels and compare them to the levels posted by @Alborze in his post, which is a couple of posts just above yours:
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